when did u book this flight?is it AA zeroseat promo early this year?

hi guys, can we upgrade the luggage size/weight after we already booked our flight? i'd booked the luggage for 15 kg, but i need to upgrade it to something heavier

Anything >15KG they will ask u to pay during check-in. I dun think you can buy xtra online. Every xtra KG =RM15:

http://www.airasia.com/site/my/en/page.jsp...6bdf4fa&nav=0-3

just talked to the customer service people here in Australia, and he did the size/weight upgrade for me. from 15kg upgrade to 20kg, with additional charge of rm35. so all good la. even talk to the customer service rep in Malay

I was on an AA flight to bali recently. Being excited over the trip n my new digital camera, i was taking pics n videos on the flight. As part of my video, the airstewardness saw me taking video of her. She scoulded me harshly and told me to delete my video. In fright, i did as she told. as she went on scoulding me saying its disrespectful on her n insist to check my camera to make sure i hv deleted.
Thinking back now, I felt so victimized over the incident and friends have advised me that I can make a official complaint abt her. There was no written or unwritten rule you are not allowed to take pics and videos on board and she could have been more pleasant to tell me she didnt like me taking videos. It was quite embarassing also for me coz other passengers heard her scoulding and telling me off rudely. What customer service she has! Then to add salt to my wounded ego, as we are disembarking, another passenger at the exit took photos of her and another stewardness openly in front of all passengers and he wasnt scoulded. What a bummer!!!

Wow. This is indeed extreme!
Yeah, perhaps you should have like make a complaint about her.
I mean she has no rights to scold a customer.
You should have argued with her on the spot and not deleting the video!

Complaint to airasia, if possible just post the complain at Tony's Facebook wall, or email him.

She has the right to refuse you to record her, but to scold you is inappropriate

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Added on April 16, 2009, 2:19 pmdun forget her name



This post has been edited by db07mufan: Apr 16 2009, 02:19 PM

Thanks guys for the encouragement.

Yes, it dawned on me that i might be wrong to video her when she scoulded me thats why i quickly deleted it as per her request and didnt dare speak up. It was almost like she bullied me into erasing it. I was sitting right at the front so she could see what i was doing and hentam me nicely. But having said that i wasnt video her specifically or entirely, she was a only part of the video.

New destination: To Taipei , Taiwan,..soon

with the cheap price, couldn't complaint much on the seat space, luggage fees, foods etc... but airasia seriously have to train their staff on how to communicate with the passengers... i found that quite a number of their ground staff and cabin crews are quite rude to the passengers sometime... they have to realize that MAS now is also offering a very attractive deal... though their price might still be a little bit higher than airasia... they have to realize that customers are now willing to pay a bit extra for a better service... especially when it comes to needs of dealing with the service provider...

Soon to come, to Colombo

i've been trying to book thru air asia website but when it comes to payment all gives me this message.....

fed up already......tried both at office and home at different time also failed....

This post has been edited by creep: Apr 24 2009, 11:49 PM

Hey people,

I tried web check in today! Everything was fine but I didn't realize that my printer was out of ink!

Now I can't find a way to reprint the boarding pass... Anyone encounter this before?

Thanks a lot

-Dennis.

Boarding pass you can print at self service kiosk in LCCT right? Last month, i just do my online booking, then go lcct print the pass myself and have it certified and the counter.

But now I've checked-in! That's the problem..

I wonder can I re-check-in again at the counter...

U check your email. I think they may send a copy there.

try to repeat the whole procedure again, can generate again i think.

just go to the counter and request to print out the boarding pass, mention to the staff that u already chek-in using web ... i encounter this before ...

web check in can choose a seat?
or it will auto generate and give a seat number

Hi guys, I know this is ridiculous and funnny but I really need help. The story goes as below...

I return from LCCT to KL sentral this morning through aerobus (yellow). Reaching the KL sentral bout 11.30am, since I were sitting in the last 2nd row, so I waited all the other passengers collecting their luggage then I only getting down the bus.

After collection without rechecking (since there were not many luggages in the storage), I made my way home ..after 1 hour I only discovered that was not my luggage!

it was exactly same model and same color but not mine!

I rushed back to KL Sentral check with the ppl there, they mentioned no ppl return the luggage and no ppl complain

There was no any contact card on the luggage(so as mine), all I have is just the airasia tag sticked on the luggage. My final solution is here...
getting contact through airasia.

I checked with airasia counter at KL Sentral, they couldn't help but asking me go to airport to check it or email..

I have submitted my feedback through the airasia website and trying watever contact no stated there but none help

I can't really wait for 3-4 days for their reply


anyone has their contact no? (someone that can speak to me...)

p/s: Moderator if this is improper pls PM me or move it..thanks

This post has been edited by frequency: Apr 25 2009, 11:02 PM