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 AIRASIA, Services, Complains, & Q&A

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teckhooi
post May 7 2009, 05:23 PM

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When Will Be February Ticket Open?
happy_cs
post May 9 2009, 12:18 AM

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when my trip to kk, from LCCT, the seat are next to each other since we're checking in together.. but when back from KK, the seats are different even though we checked in together.. almost all the passengers seat randomly.. if lucky, able to find someone to change for u..
but to gold coast, the seat are fine.. both way sit next to each other.. smile.gif some more when back time, can request for a window sit.. hehe
sheeta
post May 9 2009, 12:01 PM

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Does AA charge for making flight changes?

I saw this on their website:

Flight Change: Once a booking number has been issued, flight changes are subject to the following terms:

Inside of forty-eight (48) hours prior to the scheduled flight departure time, no changes are allowed. The charges for flight change outside of forty-eight (48) hours prior to the scheduled flight departure time are provided for in the fee schedule, subject to the following conditions:

if a lower fare is available, the difference in fares will not be refunded to the passenger;
if the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the cancellation or change can be made;
the change is not confirmed until we issue you a new Itinerary and/or booking number.
changes on route(s) are not allowed.


If I am not wrong, there is no additional chagres (service charge), but ofcox if the ticket is higher, you have to make up the difference.

but i also heard that they charge.

can anyone advise?

thanks
happyshirt
post May 9 2009, 05:46 PM

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Does anyone know the flights to singapore is boarding and disembarking from front or back of plane?i wanna book my seat for fast exit. so would like to know. remember go kl from the back right?

thanks.
ken_zie
post May 10 2009, 12:15 PM

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QUOTE(sheeta @ May 9 2009, 12:01 PM)
Does AA charge for making flight changes?

I saw this on their website:

Flight Change: Once a booking number has been issued, flight changes are subject to the following terms:

Inside of forty-eight (48) hours prior to the scheduled flight departure time, no changes are allowed. The charges for flight change outside of forty-eight (48) hours prior to the scheduled flight departure time are provided for in the fee schedule, subject to the following conditions:

if a lower fare is available, the difference in fares will not be refunded to the passenger;
if the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the cancellation or change can be made;
the change is not confirmed until we issue you a new Itinerary and/or booking number.
changes on route(s) are not allowed.
If I am not wrong, there is no additional chagres (service charge), but ofcox if the ticket is higher, you have to make up the difference.

but i also heard that they charge.

can anyone advise?

thanks
*
yup, they did charge RM 70 or RM 75 for the admin fees (depending on the flight)... plus the additional price of the ticket...

QUOTE(happyshirt @ May 9 2009, 05:46 PM)
Does anyone know the flights to singapore is boarding and disembarking from front or back of plane?i wanna book my seat for fast exit. so would like to know.  remember go kl from the back right?

thanks.
*
i think this really depends... sometimes they have both exit at the front and back... sometimes only 1 exit... but maybe you can try to ask them when you're booking for your flight...
happyshirt
post May 10 2009, 12:17 PM

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i think this really depends... sometimes they have both exit at the front and back... sometimes only 1 exit... but maybe you can try to ask them when you're booking for your flight...
*

[/quote]

Yep thanks. i'll check when i go get boarding pass. since already paid for the darn seat they shud be able to change it for me then.


viking2009
post May 11 2009, 11:23 AM

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hmm, it depends actually, so far im still ok with the air asia services, nothing unpleasant happaned on me, mayb it is my luck icon_rolleyes.gif
bigsale
post May 11 2009, 12:10 PM

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AirAsia 1,000,000 FREE Seats. Booking Period: 11 May 2009 - 15 May 2009. The thing is Travel from 5 Jan - 30 Apr 2010. Ai....

Maybe some of you love it. Just to share.
yhtan
post May 12 2009, 08:38 AM

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may i ask is it possible to change plane ticket to my friend name?
jmq
post May 13 2009, 01:48 PM

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QUOTE(yhtan @ May 12 2009, 08:38 AM)
may i ask is it possible to change plane ticket to my friend name?
*
only if its economy ticket
not possible for econ-promo

so all those who book for next year , sure get screwed by air asia

anyone know what we can do if they change our flight time? or even date?>
can we get a refund...or just credit shell

i think it happens to many ppl including me
bloody AA change my date without informing me..luckily i check early
change flight time like nobody's business

happen to anyone else..

and better not book too early...
who knows better promo later...unless is very fare..

fyi , those who web check in, you can pick a seat rm 5 or add luggage rm5
if u didnt buy luggage allowance b4

cant buy meals though.
if not u can go to "manage your bookings", add passport number etc

This post has been edited by jmq: May 13 2009, 01:56 PM
jmq
post May 13 2009, 02:08 PM

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QUOTE(oneeleven @ Aug 25 2008, 11:03 PM)
You can get back some of the Govt Airport Tax. SOME because they deduct a fat service charge for EACH flight. I got only RM$25 for 2 domestic + 3 intl. Go to AAsia office to do it.

I believe it's also possible to change pax name for a fee, but then it may not be worth it after that and hard to sell off.

Anybody ever do it?

111
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why do u think AA open promo for flights 7 months ahead
sure have some ppl will miss the flight

do u think we can get back or fuel surcharge (booked last year) if we cant make the flight?
any legal way we can get back our $$

anyone try at the consumer tribunal

u can change name to your friend if they want, if not will just "burn" lo
stimix
post May 13 2009, 03:11 PM

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Just read the term & condition of carriage at the website-lah.(Article 5.3, 5.4 & 5.5)..Very clear cut..If u buy Economy Promo ticket, U cannot change date & even change name except you are on normal ticket

http://www.airasia.com/site/my/en/page.jsp...ence=airasiatnc

luige
post May 13 2009, 03:16 PM

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for those wnana change date of flight, have to pay RM300 fee

i juz book mine for next year to hk at 140 per person only..gud deal
suns8630
post May 13 2009, 03:25 PM

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How to speak to A " REAL HUMAN " when calling 217192222

yaaahh ... on the phone call .... listen to all choice on voice intructions .... but fail to choose "option" zera to speak to a "Real Human "


story goes like this ...

had booked a flight AK 5385 on 18th May 2009 TGG /KUL ... and was inform that this flight is reschedule early take off instead of the original time ...

well .. very nice of them but ... this information given were wrong refer picture


tolong tolong help me .. i need to speak to a "HUMAN" when calling 217192222 ...!!





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bonzaimy
post May 13 2009, 10:41 PM

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Guys, if the aircraft is delay, will AA sms me?
stimix
post May 13 2009, 10:59 PM

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Yes they will unless you gave the wrong number. Nowadays it's so common fro them to conso flight like the poor sun guy earlier....not easy to call them-loh..I kena 1/2 hr que...lucky got it change to my advantages bcos they suka-suka change timing..
QUOTE(bonzaimy @ May 13 2009, 10:41 PM)
Guys, if the aircraft is delay, will AA sms me?
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cshong
post May 13 2009, 11:13 PM

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Does anybody know whether the new LCCT project has been started or not?
stimix
post May 13 2009, 11:16 PM

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U mean the new extension block? it has been completed since mid mar'09-leh...atleast right now not so sardine anymore.BTW, the foodcourt beside the airport which is abit far actuially served very good xhicken rice & nasi padang..pretty reasonable..They have Baoz there too & cappucino & expresso selling at only RM1.90 & teh Tarik =RM1...that's one of the cheapest airport food..
QUOTE(cshong @ May 13 2009, 11:13 PM)
Does anybody know whether the new LCCT project has been started or not?
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db07mufan
post May 14 2009, 02:52 AM

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fried noodles at the food garden is ncie~!
eXTaTine
post May 14 2009, 01:47 PM

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Hey guys,

Wanna ask a question. Do you know when is the latest we can reach the boarding gate for AirAsia domestic flight? I'm planning to use the Web check-in facility so that I don't have to check-in at the counter. Thanks!

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