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 AIRASIA, Services, Complains, & Q&A

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kucingfight
post Mar 4 2008, 02:40 PM

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No complaints on AA. Been to bangkok, pg & medan on it.

Not a frequent flyer myself, but on these occasions, faced no delays. All were on time. Yeah i've read that the nasi lemaks on AA is one of the best, weird that u'r getting one of the best tastin nasi lemaks on air !! laugh.gif


laichong
post Mar 4 2008, 02:48 PM

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i'd flyed with AA once to hongkong, no delay as well. the nasi lemak is ok lar... not really the best. but its funny u can eat nasi lemak in the plane.. haha

anyhow, i guess i wont take AA for a trip longer than 3 hours. their seats is killing me, i cant sleep at all. :S
SUSSeLrAhC
post Mar 4 2008, 03:24 PM

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QUOTE(moonriver0 @ Mar 4 2008, 12:31 PM)
Mas stewardess look more neat and tidy than Air asia 's stewardess , especially the hair..Air asia stewardess never tie up their long hair during service. Looks messy during morning flt.
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i agree... i prefer them 2 tie up their hair... it is crowded enough already on the plane and while walking around... i dun mind brushing my body on theirs biggrin.gif rclxms.gif drool.gif brows.gif icon_rolleyes.gif thumbup.gif however their hair going across ur face when u r sitted is just not nice...

QUOTE(stimix @ Mar 4 2008, 12:36 PM)
Hehe..I prefer those look..sexy & lusty look + better body shape .guys like the hair touching them...better the body... drool.gif  drool.gif ...(Not all-lah)...MAS no doubt taller but lotsa old staff too... cry.gif
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i think i prefer more senior staff... heck i dont even really care bout their looks... as long as their service is good and they are well trained then ok d... if pretty dunno CPR dunno 1st aid dont have any training... i prefer those old ladies from united airlines... they sure are old for stewardess standards but they sure do know how 2 serve you...

QUOTE(laichong @ Mar 4 2008, 02:48 PM)
i'd flyed with AA once to hongkong, no delay as well. the nasi lemak is ok lar... not really the best. but its funny u can eat nasi lemak in the plane.. haha

anyhow, i guess i wont take AA for a trip longer than 3 hours. their seats is killing me, i cant sleep at all. :S
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lol... while the kids were eating their meal... i suddenly felt so hungry... lol... good way to make people buy their food

ermm... the seats are acceptable.. maybe because i didnt fly long with them...
bonzaimy
post Mar 5 2008, 08:49 AM

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QUOTE(stimix @ Mar 4 2008, 09:19 AM)
I disagreed on your statement...Actually AA is much better than MAS. Delays yes happened b4 to me in Bali in 2005 b4 they upgrade the planes...for me not a problems as they provide sufficient food during the 3 hrs delays..Subsequent tothe upgrading, AA is always on dot but instead MAS is the one delaying..Always 10-20min late!

I prefer the fast & quiet engine of A320 compare to the aging/noisy MAS 737!....BTW, the avg speed on AA is about 850km/hr to 950km/hr which explained the quick arrival time compare to MAS which its aging fleet speeding at only 750-800km/hr (Both tested using my  naviagtion system on plane  biggrin.gif )

BTW, the NAsi lemak inside AA (Although increase from RM7 to RM8) is superb..better than Uncle Lim.. thumbup.gif

TS, one bad incident doesn't means AA is bad..try more flight using AA and probably u might change ur view...For me I rather opt for newer & safer plane rather than the aging MAS 737....eh..btw are u a man or lady or ladyboy....ur avatar...  doh.gif  biggrin.gif
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And one incident when flying with MAS also doesn't mean its bad.Its not about the type of the aircraft when u comparing the speed.MAS fly slower because they have a business class in their B737 and they serve a hot meals.They dont want a business class passanger choke when eat because of time..And yes,one thing i dont like B737 is when u seat at the back,u can ear the engine sound but its not that obvious.A320 is not much different.Its just the aircraft can put more passanger and fly by wire type of aircraft.

I wish to fly with AA but i hate the LCCT.So crowded with Indonesian and Filipino people...

And for the engineering and maintenance crew (AA),for them,if the aircraft is delay,its common.In their mind is "U pay what u get".But of course they wont simply delay the aircraft.Maybe new aircraft and dont have a sparepart..And do u mean that MAS plane is not safe?AA engineering and maintenance people most of them from MAS.Well trained by MAS.Even most of the captain in AA is from MAS.

unlike MAS,once u delay the aircraft, u get a red sheet from ur boss..But its not a problem for them cause they have lots of aircraft.SO,if one the aircraft got major defect,they can swap the aircraft.Unlike AA,their A320 only have 2 0r 3.But just give them a time to get all their airbus.I think they will progress much better

I also wish to fly with MASWING with their old F50.its an old aircraft but u better try it before they scrap the aircraft.
stimix
post Mar 5 2008, 09:55 AM

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That's is why there are Pro & cons in both MAS & AA..I dun disagree wth ur facts on MAS engineering capabilities & etc....but one thing they can't compete wth AA is giving me almost free tickets to oversea each years...most of my oversea flights via AA never exceed RM300/pax! & most of time I'm getting rates from RM0-RM99.....!.....And I just got RM59.99 ticket to/fro Macau Yesterday or RM393/pax inc tax & surcharge!.....I can't get this rate anyway!! inc MAS...hehe I only fly MAS on business trips....dun say they are no good..only that I can't afford going Holiday wth MAS! biggrin.gif


QUOTE(bonzaimy @ Mar 5 2008, 08:49 AM)
And one incident when flying with MAS also doesn't mean its bad.Its not about the type of the aircraft when u comparing the speed.MAS fly slower because they have a business class in their B737 and they serve a hot meals.They dont want a business class passanger choke when eat because of time..And yes,one thing i dont like B737 is when u seat at the back,u can ear the engine sound but its not that obvious.A320 is not much different.Its just the aircraft can put more passanger and fly by wire type of aircraft.

I wish to fly with AA but i hate the LCCT.So crowded with Indonesian and Filipino people...

And for the engineering and maintenance crew (AA),for them,if the aircraft is delay,its common.In their mind is "U pay what u get".But of course they wont simply delay the aircraft.Maybe new aircraft and dont have a sparepart..And do u mean that MAS plane is not safe?AA engineering and maintenance people most of them from MAS.Well trained by MAS.Even most of the captain in AA is from MAS.

unlike MAS,once u delay the aircraft, u get a red sheet from ur boss..But its not a problem for them cause they have lots of aircraft.SO,if one the aircraft got major defect,they can swap the aircraft.Unlike AA,their A320 only have 2 0r 3.But just give them a time to get all their airbus.I think they will progress much better

I also wish to fly with MASWING with their old F50.its an old aircraft but u better try it before they scrap the aircraft.
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This post has been edited by stimix: Mar 5 2008, 09:57 AM
SUSSeLrAhC
post Mar 5 2008, 11:57 AM

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QUOTE(bonzaimy @ Mar 5 2008, 08:49 AM)
I wish to fly with AA but i hate the LCCT.So crowded with Indonesian and Filipino people...
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and kuai low say that they hate KLIA because there's a lot of msians XD dont so racist lar... as long as they are to fly and not do anything else then ok lar

QUOTE(stimix @ Mar 5 2008, 09:55 AM)
That's is why there are Pro & cons in both MAS & AA..I dun disagree wth ur facts on MAS engineering capabilities & etc....but one thing they can't compete wth AA is giving me almost free tickets to oversea each years...most of my oversea flights via AA never exceed RM300/pax! & most of time I'm getting rates from RM0-RM99.....!.....And I just got RM59.99 ticket to/fro Macau Yesterday or RM393/pax inc tax & surcharge!.....I can't get this rate anyway!! inc MAS...hehe I only fly MAS on business trips....dun say they are no good..only that I can't afford going Holiday wth MAS!  biggrin.gif
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true true... AA much cheaper... but their staff can be better... it doesnt cost more to say tq or sry or smile...
zacevox
post Mar 5 2008, 11:28 PM

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QUOTE(laichong @ Mar 4 2008, 02:48 PM)
i'd flyed with AA once to hongkong, no delay as well. the nasi lemak is ok lar... not really the best. but its funny u can eat nasi lemak in the plane.. haha

anyhow, i guess i wont take AA for a trip longer than 3 hours. their seats is killing me, i cant sleep at all. :S
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hello, AirAsia never fly to Hong Kong before.
SUSSeLrAhC
post Mar 5 2008, 11:33 PM

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lol... cha dou... i guess his flight went offf course and ended up in HK
ocphangaz
post Mar 6 2008, 04:02 PM

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airbus 320 good? with AA's lack of maintenance, it'll soon become a wreck! i went to hanoi last october with my family of 15.. we took AA.. thinking it's a new plane should be better... guess what? it's worst! when we boarded the plane there were no aircond... it was 30+C outside with no clouds!. the best part? the plane cannot take off because of electrical fault.. the engineer got to switch off ALL electrical in the plane to trobleshoot... the captain say 5 minutes, but in the end it took 30minutes in a stuffy plane with no aircond or blower under a direct hot sun!. want to know how how? you can say after the 30 minutes, i was soaked up to my briefs.. my shirt? you can squeeze water out. Even those vietnamese in the plane can barely take it. some even remove their shirts and sit in singlets.

after 30minutes, the engineer took off with us to hanoi to furthur inspect the fault. even while the plane taxi to the terminal, the engineer already starting to look at the electrical panels behind the cockpit.

oh yea.. did i mentioned that the SUPERB speeding AA pilot cracked the fuselage when he landed? he was so rushing that he basically slammed the plane to the runway. i was thrown off my seat, but luckily was held down by the seat belt. heck even screams can be heard by other people when the plane landed.

might be the electrical fault cause the bad landing? but if with MAS.. they'll definitely change to spare planes.. not risking 160 lives just for the sake of making money..

by the way... delay 1-2 hours wasn't a problem with AA.. on tuesdya 4th March 2008, i took mas 1545 flight from KK to KL... while my vendor took AA 1620 flight from kk to KL... when i reached KL, i took ERL and taxi back to my home... at 2030 (while i'm having dinner at home) my vendor messaged me and told me he still stranded in kk...

last christmas my childhood friend was stranded 6 hours in kk, using AA also.. so our time and life is worth nothing to tony fernandez actually... we're not riding for free here.. we're paying customers.


Added on March 6, 2008, 4:24 pm
QUOTE(laichong @ Mar 4 2008, 02:48 PM)
i'd flyed with AA once to hongkong, no delay as well. the nasi lemak is ok lar... not really the best. but its funny u can eat nasi lemak in the plane.. haha

anyhow, i guess i wont take AA for a trip longer than 3 hours. their seats is killing me, i cant sleep at all. :S
*
AA staff?



This post has been edited by ocphangaz: Mar 6 2008, 04:24 PM
bonzaimy
post Mar 6 2008, 11:58 PM

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QUOTE(ocphangaz @ Mar 6 2008, 04:02 PM)
airbus 320 good? with AA's lack of maintenance, it'll soon become a wreck! i went to hanoi last october with my family of 15.. we took AA.. thinking it's a new plane should be better... guess what? it's worst! when we boarded the plane there were no aircond... it was 30+C outside with no clouds!. the best part? the plane cannot take off because of electrical fault.. the engineer got to switch off ALL electrical in the plane to trobleshoot... the captain say 5 minutes, but in the end it took 30minutes in a stuffy plane with no aircond or blower under a direct hot sun!. want to know how how? you can say after the 30 minutes, i was soaked up to my briefs.. my shirt? you can squeeze water out. Even those vietnamese in the plane can barely take it. some even remove their shirts and sit in singlets.

after 30minutes, the engineer took off with us to hanoi to furthur inspect the fault. even while the plane taxi to the terminal, the engineer already starting to look at the electrical panels behind the cockpit.

oh yea.. did i mentioned that the SUPERB speeding AA pilot cracked the fuselage when he landed? he was so rushing that he basically slammed the plane to the runway. i was thrown off my seat, but luckily was held down by the seat belt. heck even screams can be heard by other people when the plane landed.

might be the electrical fault cause the bad landing? but if with MAS.. they'll definitely change to spare planes.. not risking 160 lives just for the sake of making money..

by the way... delay 1-2 hours wasn't a problem with AA.. on tuesdya 4th March 2008, i took mas 1545 flight from KK to KL... while my vendor took AA 1620 flight from kk to KL... when i reached KL, i took ERL and taxi back to my home... at 2030 (while i'm having dinner at home) my vendor messaged me and told me he still stranded in kk...

last christmas my childhood friend was stranded 6 hours in kk, using AA also.. so our time and life is worth nothing to tony fernandez actually... we're not riding for free here.. we're paying customers.


Added on March 6, 2008, 4:24 pm
AA staff?
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i think ur defination is wrong.The airbus A320 is better than A330 that MAS have.Its just the maintenance crew or maybe they still new with that aircraft.So, some of the defect they only ignore it( and of course,u have to depends on the MEL).When ur aircraft is delay, do the crew give u a drinks or a peanut?MAS give a drinks to passanger if the aircraft is delay.Im not sure bout AA.

And yeah,about Indonesian and Filipino,im not a racist but u have to becareful with them.They are not like us.They will do anything to get what they want.Its a precaution.better late than never right!!!

and yeah,about the hard landing, i think some of the pilot is crazy too.Just few days before,i read a news about a pilot in cathay pacific try to do a stunt when flying...thats crazy and the pilot have been fired...hahaha.... thumbup.gif


Added on March 7, 2008, 12:01 am
QUOTE(stimix @ Mar 5 2008, 09:55 AM)
That's is why there are Pro & cons in both MAS & AA..I dun disagree wth ur facts on MAS engineering capabilities & etc....but one thing they can't compete wth AA is giving me almost free tickets to oversea each years...most of my oversea flights via AA never exceed RM300/pax! & most of time I'm getting rates from RM0-RM99.....!.....And I just got RM59.99 ticket to/fro Macau Yesterday or RM393/pax inc tax & surcharge!.....I can't get this rate anyway!! inc MAS...hehe I only fly MAS on business trips....dun say they are no good..only that I can't afford going Holiday wth MAS!  biggrin.gif
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what u dont disagree with me?Did i say anything bad about MAS engineering capabilities?There's no such thing free ticket unless u can void the tax tongue.gif .If i were u, i also cant afford that high price.So, its our benifit.We can choose which airlines we want... thumbup.gif

This post has been edited by bonzaimy: Mar 7 2008, 12:01 AM
zacevox
post Mar 7 2008, 01:54 AM

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just to remind, when the aircraft on ground there is no aircond, only the fan running the air. the real aircond on a aircraft can only work when the plane is flying.
assaopi
post Mar 7 2008, 05:33 AM

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QUOTE(SeLrAhC @ Mar 3 2008, 10:40 PM)
............
after the delay i arrived in LCCT at 1 am... and i had to pay a surcharge since it has passed midnight... what a waste of my $$$... i might as well use that surcharge to get a tic in MAS...

.........................
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I dont understand this part..care to explain abit about the surcharge ? you mean AA made delay and flights after 12am must pay more upon arriving the terminal ?
Although I am a frequent AA users but I was lucky did not encounter bad experience that worth mentioning. Its just the AA staff attitude, their chatter so loud macam makcik pasar bargaining... about their personal stuff doh.gif

But I cant complain much as I choose to pay less because I dont earn an income sweat.gif
stimix
post Mar 7 2008, 09:17 AM

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Meaning the Taxi surcharge past midnite-loh...same if u are taking a Morning flight! If u call taxi b4 6am, for sure there will be a surcharge...The last I kena additional RM20 to the normal RM50 rate to LCCT bcos calling taxi at 5:30am doh.gif
QUOTE(assaopi @ Mar 7 2008, 05:33 AM)
I dont understand this part..care to explain abit about the surcharge ? you mean AA made delay and flights after 12am must pay more upon arriving the terminal ?
Although I am a frequent AA users but I was lucky did not encounter bad experience that worth mentioning. Its just the AA staff attitude, their chatter so loud macam makcik pasar bargaining... about their personal stuff  doh.gif 

But I cant complain much as I choose to pay less because I dont earn an income  sweat.gif
*
jimmy79
post Mar 7 2008, 09:35 AM

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QUOTE(stimix @ Mar 7 2008, 09:17 AM)
Meaning the Taxi surcharge past midnite-loh...same if u are taking a Morning flight! If u call taxi b4 6am, for sure there will be a surcharge...The last I kena additional RM20 to the normal RM50 rate to LCCT bcos calling taxi at 5:30am  doh.gif
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I just took AA to KL from singapore. If not mistaken there is a note on the taxi counter there stated no surcharge is impose to LCCT taxi.Surcharge is only on KLIA limo.
Unless you go to KLIA to take limo and not taxi from LCCT lar, if not no surcharge one.

This post has been edited by jimmy79: Mar 7 2008, 09:36 AM
bread
post Mar 7 2008, 10:48 AM

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(Delayed) Breaking news for all - My parents are frequent flyers with AA. However, during the last CNY, they encountered the most unpleasant experience of having the plane returned to base from KL - Chiang Mai and AGAIN from Chiang Mai to KL. The first flight lasted almost 40 mins before they have to turn around due to 'technical glitches'. The return flight flew for 10 mins before they turned back for the same reason. Each repair took 30 mins to remedy. As a result my parents were delayed around 1 to 2 hours for each trip.

I know many of you have encountered flight delays with AirAsia and so have I. However, this is far more serious and scary. I can provide the flight details if anyone needs them to verify. Are the planes getting old? Overload due to CNY peak season? Anyone having second thoughts now about flying with AA? shakehead.gif
honkit
post Mar 7 2008, 03:54 PM

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I dont know why is there so many complaint.. i have too once of airasia from SIN to KUL and i loved it everything. You named in i love it. Except the boarding pass but who cares because of the price i paid for? One example.like MAS i took from KUL-SIN-KUL. both flight got delay.

Not only that , Airasia uses freaking new plane now from KUL. 100% airbus.You cant blame Thai Airasia / Indo Airasia for using old planes because it takes time for them to change their fleet! 1 of the member said Thai Airasia plane is old. Why dont u say ALL MH plane are old? 737-400 AT LEASE 14 year old. 777 8 years. 747 and A330 11 years! Average of 12 years old for those plane in MAS. Interior of the plane are scratching like mad. Arm rest , table and the window. And why the hell nobody is complaining on it? Why everyone are shooting on Airasia ?

My 2 cents lah...
bonzaimy
post Mar 7 2008, 08:49 PM

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QUOTE(zacevox @ Mar 7 2008, 01:54 AM)
just to remind, when the aircraft on ground there is no aircond, only the fan running the air. the real aircond on a aircraft can only work when the plane is flying.
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Nop...when the aircraft on ground,they can use aircond because they use APU(Auxilary Power Unit)..Most aircraft will turn on their APU 30 minutes or 1 hour before the passanger boarding!!!If there's no aircond,maybe got problem with the duct..

QUOTE(honkit @ Mar 7 2008, 03:54 PM)
I dont know why is there so many complaint.. i have too once of airasia from SIN to KUL and i loved it everything. You named in i love it. Except the boarding pass but who cares because of the price i paid for?  One example.like MAS i took from KUL-SIN-KUL. both flight got delay.

Not only that , Airasia uses freaking new plane now from KUL. 100% airbus.You cant blame Thai Airasia / Indo Airasia for using old planes because it takes time for them to change their fleet! 1 of the member said Thai Airasia plane is old. Why dont u say ALL MH plane are old? 737-400 AT LEASE 14 year old. 777 8 years.  747 and A330 11 years! Average of  12 years old for those plane in MAS. Interior of the plane are scratching like mad. Arm rest , table and the window. And why the hell nobody is complaining on it? Why everyone are shooting on Airasia ?

My 2 cents lah...
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Its Malaysia la...even if they get free ticket they still want to complaint..
And like MAS,their old f***ing aircraft that really nasty is A330.But not all.I mean the list aircraft.Really nasty man!!!By da way,MAS want to sell those list aircraft already...
And i dont see all the MH interior is like a wreck ship..Maybe 1 or 2 seat in aircraft but not all.And the interior is OK to me..i cant say its fabulous but its OK...
Like MH,if the flight delay,the crew will apologize or maybe they will serve u a drinks or snacks while waiting the prob to be solve.. thumbup.gif
Maybe AA is not like that.And u know that AA cabin crew not only work as a cabin crew.When they didn't fly that day, they will work as a ticketing.That's why their face looks tired but u cant blame them...If im AA crew, i wont treat u like a queen on board.In my mind is "Ceh..bayar murah nak lebih"...hahaha..thats what i think if i become a cabin crew
But as u said,u get what u paid...fair enaugh
SUSSeLrAhC
post Mar 7 2008, 09:32 PM

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QUOTE(assaopi @ Mar 7 2008, 05:33 AM)
I dont understand this part..care to explain abit about the surcharge ? you mean AA made delay and flights after 12am must pay more upon arriving the terminal ?
Although I am a frequent AA users but I was lucky did not encounter bad experience that worth mentioning. Its just the AA staff attitude, their chatter so loud macam makcik pasar bargaining... about their personal stuff  doh.gif 

But I cant complain much as I choose to pay less because I dont earn an income  sweat.gif
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yea lor... arrive late all those taxi drivers smilling d... late 1 hour somemroe... zzzz

QUOTE(jimmy79 @ Mar 7 2008, 09:35 AM)
I just took AA to KL from singapore. If not mistaken there is a note on the taxi counter there stated no surcharge is impose to LCCT taxi.Surcharge is only on KLIA limo.
Unless you go to KLIA to take limo and not taxi from LCCT lar, if not no surcharge one.
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got lor... they wont charge extra at the cab but i think they added it at the counter where you buy the tic... i took the limo back from lcct... my poor boss gotta pay more... zzzz


jakob79
post Mar 12 2008, 03:58 PM

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so far i have no complaints on air asia.. some more the stewardess all lengloi.. the only thing about AA is that better for you to take early flights.. the delays you experience is because they really work their plane.. that means after touching down, they will refuel and do pre-flight check and then take off straight away.. if the 1st flight got delay, it will effect the following flights.. that's y advisable to take earlier flights to reduce the delay if any
SUSSeLrAhC
post Mar 12 2008, 10:39 PM

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yeaps... i agree with you..


Added on March 12, 2008, 10:39 pmyeaps... i agree with you..

This post has been edited by SeLrAhC: Mar 12 2008, 10:39 PM

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