Ok, updated my database

Ouch, kinda bummer without free 6 months

I also victim of the SWU 4.0 + Unifi mobile RM39
But after 3 months using and wanna cancel, i saw that there is this 6 months free - no contract offer by them (New user , port in user)

I try my luck and asked them and they approved me.
On Tuesday 27th May, i walked in and asked to terminate my unifi mobile but cannot on spot.
Must wait for retention team called which they called yesterday and offered me another 6 months free :\
However, my previous 6 months haven't finished, so the retention team asked me to call again next before ending.

Old user who previously starts using SWU from 300mbps free upgrade to 500mbps and free upgrade again to 800mbps and the bill doesnt change and perpetual.

I don't think so.
I was using SWU 1.0 until few days ago , that time don't even have free 6 months.
RM129/300mbps.
There was only 1 time free upgrade for me since beginning of the contract, so mine went from 300mbps to 500mbps.

My parents account is on SWU 2.0 with 6 months free.
Also RM129/300mbps
Same thing, only once upgraded from 300mbps to 500mbps.
This one contract expiring in Sept this year.

Must be some very old plan before SWU or special deal from 3rd party agent.

This post has been edited by k!nex: May 29 2025, 04:19 PM

Jib Kor era MyBoss

This post has been edited by TongCN: May 29 2025, 04:18 PM

Yeap should be for their KPI, doubt it's actually bundled in as it varies from no unifi mobile to 3 months.
However, for my case it wasn't much of an issue. They give me cheaper price; I let them reach their KPI.
Even cancelling can be done online. So win-win

Yeap, cancellation for now needs the retention team to call you first it seems.
They tried calling me in the morning, but I missed the called. After 15 mins I got an email stating my line was cancelled so...

wow..means u paid 189 for 500mbps wor b4 free upgrade...expensive..
better go ask for swu 5.0 for 90 500mbps

j

for RM90 without 6 months waive still good deal in my book

No free 6 months. No free router also.

I got free router by the way.

still good deal. i would just use my old router.

Didn't ask about unifi tv, not sure.

500mbps
RM119 free 6mths (119 x 18 = 2,142)
RM90 no free 6mths (90 x 24 = 2,160)
Small difference (RM18?) so I'm ok either way. Problem is they kept saying best offer is RM139 free 6mths.

Thanks, may be too far for me.

Ok thanks, this one nearer a bit.

Thanks, just worried about their after sales service. Heard it's teruk, they will refer back to TM.

Thanks, that will be the next step if all else fails.

Yes, you need to refer back to TM, but if you haven't had any issues with UniFi, you shouldn't have any issues with Astro either. I am using Maxis for my own house and riding on UniFi infrastructure too; I have never faced any outages that required their technicians to come over. Third year already.

I requested termination for unifi mobile yesterday. They called today's noon, and they offered 6 months free mobile plan to keep using unifi mobile.Bill will charged on 7th month onwards.

I rejected them anyway, cause I don't want have any hassle afterwards.

For me i just use it as backup line if main line suddenly kong

Not a big deal. In long term your plan still cheaper compare to those who paid 139 or 119 for 500mbps. The ISP router not that great also, it is bettter to buy your own router to enjoy the 500mbps connection.

RM90 for 500mbps quite good the offer.
I wondering after got the Transfer ID when sign up with AStro Fibre. How the transfer of Broadband from Unifi to Astro works ?
If it happened that before i got the counter offer from Unifi, the transaction with Astro Fibre already successful. Status maybe show waiting for installer come to my house.

With this, i will have 2 broadband account with me. Oh No......


Please share your experience if you know the details.

It will not happen until UniFi calls you to confirm if you are changing ISP. Without your consent, it will not be approved. During the call, they will counter offer you.

Edited.. wrong info.

This post has been edited by aneip: May 30 2025, 10:20 AM

Just terminate online via unifi selfcare portal. 2-3 days later will receive call from Unifi HQ, asking why you terminate. Then told her you plan to switch to Astro Fiber 500Mbps RM90. She will directly counter offer you with SWU5.0. No need bundle or postpaid add on. Simple as that. Don't waste your time at unifi office.

This post has been edited by speeder_man: May 30 2025, 10:48 AM

Mine from SWU2.0 500Mbps RM129 (Free 6 Months), succesfully migrated to SWU5.0 500Mbps RM90, with 1 week contract remaining. Not necessarily need to 'upgrade'.

If you are SWU3.0, jumping to SWU5.0 is like you get another round of SWU3.0 (RM119 free 6 months). Way better than you just staying with SWU3.0, paying RM119 for the rest of the time.

This post has been edited by speeder_man: May 30 2025, 10:58 AM