Should we mention "SWU" when at TM Point?
What's the best way to negotiate SWU

I been to damansara utama tm, they given me the same answer. Don't bother go to this branch.

Anime4000
When there's 02, meanwhile there's 01 exist as a backup. Maybe u can ask ur friend to reroute ur account to ibse01.rsh if exist. But maybe need ur complain ticket to do that.

To reconfigure ibse02.rsh, i don't think so because maybe can risk whole Seremban unifi users will offline.

* U need to move to Melaka now f u want to use ibse02.mc. I think ibse02.rsh not physically exist during the time u connected to ibse02.mc before.

This post has been edited by hsbb: May 28 2025, 09:43 PM

tng55
I got same lowyar.net ip just like u



This post has been edited by hsbb: May 28 2025, 10:15 PM

TM Point @ Menara TM any good? Anybody knows?

I asked what PPPoE-AC brand
They said Juniper
Then I reply, Juniper? (in-disbelieve Juniper make PPPoE 1488 bytes MTU)
Then I ask, what is the MAC Address
They reply "F0:1C:2D:22:87:C3"

I know that same mac address that I use before with Maxis, which can MTU 1500 and never had disconnect

then I assume Juniper follow Huawei to virtualize everything, VRRP, VXLAN without compensate PPPoE 8 bytes overhead

they try ask other team

I haven't make a report to MCMC, I need to really make sure not my Mikrotik is the issue

but when I use Queue Tree on pppoe-out1 limit at 1024Mbps, run BTest for 6 hours, never had disconnect


I have asked this, they told me cannot, (face with this crap ibse02.rsh)

I assume possible for OLT PON Port that I reside to use different PPPoE AC? some people run PPPoE Scan and have two:

not my picture

I ask around, CPE not suppose to fix, ISP need to validate and stress test make sure LCP timeout within 3 to 5 times before issuing LCP terminate

Just don't configure aggressive LCP timeout

I think this is what happen... They didn't update their documentation. It is hard to believe someone can recall MAC address like that. Who actually remembers MAC address?

I got a story to tell, it won't fix your problem. Just a story.
I know this company that starts outsourcing to TATA.
As time goes by they outsource more and more thing.
I know a person who still works there and he told me basically everyone is acting like a project manager by managing vendor.
Want anything, just deal with the vendor. Then manage up, which basically means their boss is there to do... Nothing.

People literally do not do hands-on work anymore. So as all the old staff resign one by one, they are now left with very few people that knows what the hell is actually happening and can solve problem hands-on.

Most of the people can only scream to their laptop to all the TATA people located outside Malaysia.

Today's TM is not like 20 years ago. TM is now heavily outsourced and I believe the above story applies to TM as well.
Nobody knows how many layer of outsourcing happens until the final person who actually touch the BNG.

i just went tm point and say my contract is ended looking for SWU plans. then the staff take out catalog and ask me which plan i want

Which branch you went to?

What plans do they have?

Bro, you press customer service when scan QR. Then you will be called to a "Room 7" that doesnt has any number shown like the counter. It is a consultation room beside the counter. Inside there is a gentlemen, ask him.

Yes

Just let them know you want the SWU 5.0 plan. In my case, I asked for the 500Mbps RM90 offer. At first, the staff wasn’t sure, but she checked with her colleagues and got back to me.

She also asked if I was planning to switch to another provider, just say yes, and mention that Astro is offering you 500Mbps for RM90.

Hold on, the new SWU 5.0 doesnt free 6 months ? Unless i missing somewhere, hmm..

RM90 * 1.06 * 18 months = RM1,717.20


Lol ... so called hidden zone.

I wonder can this method used on current existing SWU 4.0 user (more than 12 months)

Like go there say xxx fibre offering me RM90 for 500mbps, what is the procedure to switch there and how much penalty will kenak?

Will they still do counter-offer ?

Why are they so secretive with SWU? I once asked online Chat Agent and they answer me with a question from where I hear this from? I scared and just left the chat

Even u go counter, they also asking the same thing first "mana kamu dengar plan ini" ?

Answer "kawan, forum, Unifi agent"

Hi guys currently on 1gbps plan but the speed i received at my asus router is only 300mbps. Any idea whats wrong? Restarted and everything would like to solve it sendiri before reaching unifi.

Maybe u should list out ur Modem and Router model ?

I'll use "kawan" then, kinda feel like entering a secret society

Most probably router problem assuming you test this on LAN cable

Maybe next they will start using Invite Code like the forum for the SWU offer