It depends on the branches, early days yes, now difficult.

30 months contract?

Getting longer and longer now...

how to activate the 12 months Disney+? It's part of my plan but I can't find anything under 'Streaming Apps'

https://selfcare.unifi.com.my/service/tvapp...y-entertainment here

Open the app then check on plan, below theres a login with you phone number

In the new portal, I can see this



but there's nothing under 'My Streaming Apps'

hmmm, new portal i'm not sure because all my accounts are on old ones. maybe u need to trigger a chat to find out, add your screenshots

Yes.. Very surprise he got this kind of deal after going directly to the tm branch. Been with tm for decades, no freebie’s like mesh or anything. Might as well just call up instead of going there lol

I hope your father have not agree to that plan. Otherwise you are stuck for the next 30 months.

This is what happen mostly to the elderly, they are stuck in older, more expensive plan. CS probably think the elderly will not like younger people wanting to switch plan, so no need to offer SWU Rm90.
It's time you help your father, take over the ownership and manage the Unifi account.

hmm i don't understand why tm give new account for 500mbps why they want remove old account number
its bad Unifi Universe app we prefer unifi app old for old account
if want terminate and make offer SWU 5.0 500MBPS RM90 will get new account and old account remove look crazy

i don't really understand why tm want make new account and remove old account
reason ????

Here

Account tab > see your plan press “>” thrn scroll down is there

This post has been edited by RallyNight: Nov 17 2025, 11:05 PM

done for 2 accounts within 24 hours

Kind of odd with 30 months contract. Maybe your father understand it wrongly. Should be 24 minus 6 months free for payment.

The new account number for SWU 5.0 is only happening if you have UniFi Mobile bundled I guess, I think also happening only recently? Mine doesn’t have that bundled and it’s still retaining the same account number.

Answer below. Don't ask me why they do it this way (why not just migrate the old acc num over to new system etc)

This post has been edited by ZeneticX: Nov 18 2025, 10:34 AM

This is on the old portal right? Unfortunately I've switched over to the new portal due to SWU 5.0.... the interface is different

New portal i use.

are you referring to the 'My Accounts' tab above?



if I click in there.... it only allows me to pay bills

Phone app not pc

Yeah, that's why it is due to UniFi Mobile.