1. I submitted a cancellation request on 11 November through the portal and asked for a call in the AFTERNOON.

2. On the MORNING of 17 November, they called me. They asked why I wanted to cancel, and I told them I got a better offer from another provider. After verifying my details (address, IC, account number, name), they offered me a 500 Mbps plan for RM90/month for 24 months and explained the plan details.

3. The agent said they would cancel my termination request. Since my contract hasn’t ended yet, they’ll call me again when it’s about to end for final confirmation.

4. The new plan will only start after my current contract ends.


Cant wait for new SWU

This post has been edited by DarkCoffee: Nov 18 2025, 11:16 AM

Haiz.. speechless to this Unifi, ask for SWU offer die die say can't offer need HQ to do it, then request to terminate and planning change to Astro Fibre, then only call back offer for SWU

Same as you, requested on 10th Nov, receive call few minutes earlier for SWU offer.

Same thing for phone app.... I'm using the 'Unifi Universe' app



This post has been edited by ZeneticX: Nov 18 2025, 12:40 PM

Use myunifi, if cant they ask cs for it, i think they can do it for you

Also we can see your address, remember remove your screenshot.

This post has been edited by RallyNight: Nov 18 2025, 12:13 PM

Nope, they wrote it down on paper also for him to refer.

Ok I think i better contact CS

I use back MyUnifi but can't find my acc inside, maybe because my acc is new after transfer to SWU 5.0. It only works with the new app

yah i don't know about new account number for SWU 5.0 happening
do you have friends more alot try ask if he getting new account number for SWU 5.0 Happening
can you help to find out to get found details reason

It doesn't concern me at all, why should I go and find out?
Blacktubi already stated the reason.

Yeah try contact cs at this point, personally found disney+ has nothing to watch, i barely use it

https://www.lowyat.net/2025/373614/disney-s...ion-price-hike/

they raise the price again

anybody who get swu5.0 and still get free calls? I rather have free calls than disney+

and do you think 100mbps enough for 3 person to do online meeting/tuition while running tv box?

Still have free calls so long you are already having it before that, then can request it to be grandfathered.

I think 100Mbps for such usage will be taxing. Go for at least 300Mbps.

Their search function is seriously bad.
Only keep relisting dicknee movie and series i dont want to watch.

Bro if you want a piece of information, make sure you able to replicate all the possible answers, which might be available already. Else, why don't you take an effort to get to know by yourself, either by contacting the support team directly? Why others must do for you or be a proxy for you?

Bacause nowdays everything needs to be spoon feed, contacting customer service or support team not that hard 😅🐝

Normally, I will liaise with Unifi with or via Facebook. Most of the time, my problem will be solved. Only in some cases, I need to reach them through maya to get know latest available promotions.

Should be that way.. Me if anything directly call tm and they will pass me to department incharge of unifi, if serious matter or else pm thru facebook 😉👀🐝

Not siding with unifi neither do affiliated with them. But I never experienced any downtime, or bad services in terms of customer service. Any form of queries will get reply asap through facebook channel. Even stop subbing my Unifi Air 5G is done via Maya just like that. Just 5 minute process. Everything is done.

This post has been edited by Jjuggler: Nov 18 2025, 05:03 PM

Same here, no problem with their customer service 😉🐝