Agreed.

anyone facing this issue @ 7:46PM? cloudflare Internal server error code 500




edit:recovered

This post has been edited by cklove96: Nov 18 2025, 07:53 PM

seem like alot of website using cloudfare tho, just now also done.

since last month accept offer , but its been 2 week + still no update lo,
Called, make request, chase them to update but still no update lo...

This post has been edited by LuckyLim: Nov 18 2025, 08:08 PM

looks like cloudflare just dieded

Highly efficient, incase anything within 1 or 2 days technician already come and fix the issue 😉🐝

bekup



This post has been edited by countingcrows: Nov 18 2025, 08:49 PM

Wta anyone that went through with the counter offer process, how did it work?
Do you get a verbal agreement with other provider first then contact unifi or do you literally sign up and agree to join the other provider then only unifi will contact you??

The last time technician visited my place when they drop by to change my ONU from Alcatel Lucent (Silver box) to new Nokia ONU (not the standing one) back in 2018. Still using the old config.

This post has been edited by Jjuggler: Nov 18 2025, 11:20 PM

Same here for swu 5.0

just go to tmpoint tell them your contract ended and want to subscribe to stay with unifi.

last time they force you to sign up unifi mobile too. just activate it, get another q number, then terminate it. you will be charge 1 day usage.

1 day usage is how much tho?

Use formula to calculate.

Example

Rmxx plan divide billing cycle calendar period.

Already went and counter person didn’t want to give this package.

was wondering why internet not working.

but when i enable mullvad vpn it worked fine. probably because for dns i use the mullvad dns rather than cloudflare. then found this news as to why






for me i had a fallback which i could easily toggle. but others? they'd have to go into their routers, chance the dns to google (if they were using cloudflare dns) to get working internet.

alternative dns? quad9 maybe? not sure what else

This post has been edited by Moogle Stiltzkin: Nov 19 2025, 12:47 PM

Me the last time was last month, no internet connection, then the culprit was unifi box at telephone pole infront of my house, reported to unifi, the next day they come and fixed 🐝

If you walk-in to TM center also didn't get the plan you wish, you may find a most suitable plan from other ISPs and sign up for it.
Then, you'll need to wait for TM to give counter offers or request a plan that you knew with someone number currently subscribing to that plan. Just in case, TM don't offer any plan you wish, you may as well go with other ISPs.
Most ISPs will tend to give offers once your contract is over or about to. However, TM is the only ISP that tend to delay in providing offers.

You likely have same problem with me.

The Disney+ login will never show in the app or web browser. Eventhough I received an email from Unifi informing me which phone number tied to Disney+.

I contacted the CS twice, they closed the reports without solving the issue. I got fed up, just download the Disney+ app on phone.

When asked to sign in, use the handphone number as per unifi email. If like me you failed to received the code by sms, select the call option. You will receive a call from a foreign number. The call will give you the code. Key in and your phone will be tied to the Disney+ account. Thereafter, the app will also asked you for email address to tie to. It will send another set of code to confirm. But I read somewhere tie to email address is optional.

For 2nd device/smart tv/web browser, don't try to sign in using phone number. It won't work. Instead Scan the QR code on the left using the phone you originally register the Disney+ first. This is what I did to watch Disney+ on my PC using web browser.

Hope this is helpful. Good luck. Unifi CS sucks. Waste of time.

ok now I finally understand why I don't have the subscription despite login with my mobile number... (it's asking me to subscribe)

I checked my email again and there's indeed a Disney+ confirmation email from Unifi, but the mobile number for some reason is my old number which I haven't used for years even weirder is the correct number is there in my Unifi profile

This post has been edited by ZeneticX: Nov 19 2025, 06:22 PM

do you guys think that if the lan cable connecting from the modem to router (both from unifi) effect the overall speed for 500mbps?

still using the old blue color cat5,
should i change to cat6 ? (Then will get better speed to my desktop when router lan 2 connect to my desktop)