You can request new termination if u want. My previous SWU 3.0 RM119 plan contract supposedly end at this coming 20th Oct

I submitted on 11 Aug and received call on 3 Sept but my mom missed the call. What can i do for them to call again?

Can i transfer the ownership from my mom to myself and then request termination again so they will call my phone instead of my mom's phone?

I confirmed that the phone number you entered during request for termination is just a joke. They will call the original phone number when user signed up for unifi account. Also NOT the phone number in myunifi app or porter. Coz I have updated both to my phone number yet they called the original registered number which was my mom's phone number. I'm frustrated...

This post has been edited by Kadaj: Sep 6 2025, 01:42 PM

I have the unifi 1 Gbps subscription but didn't know that it was symmetrical. Is it a an upgrade to service? Or just a temporary glitch?

I believe this happened to a few users a few weeks ago.
Maybe TM is testing out symmetrical speeds, maybe a glitch. Not sure yet

this is just a tactic from tm to make it harder for you to terminate.

The conversation is recorded. You can complain about the rudeness with another ticket.

ppfoong

[OFFTOPIC]

i try scan your QR but seems error

[THATSALL]

just change the register number to your phone number then resubmit again, this work for my friend account . i update the phone number via livechat need verify ic number, and installation address

Thanks, I'll try this way.

Btw i just did some research and seems like transfer ownership will trigger another 24 months new contract.
So i can't transfer ownership before getting the swu5.0.. (sigh)
source: https://forum.lowyat.net/index.php?showtopi...#entry104931511

you must be first SWU 5.0 once successfully then you got updated SWU 5.0 then will be 24 month contract then start ownership settle

hey guys, i have RM90 500mbps with router to transfer ownership as new place doesn’t support Unifi. ping me if you’re interested tq!

you dont have to transfer ownership, just update your phone number into tm system.

restarting my router, suddenly got huge jump on upload speed, symmtrical speed testing?

please use LAN Cable test upload speed

Bit curious, but how do i check if the router has latest firmware?

Want to ask something just for my knowledge, now unifi 2gbps new router support real 2gbps or still 1gbps x2? Cause i saw unifi 2gbps faq no longer stated its aggregated.

btw want to ask about swu as well, my contract finish next month. Any good swu offer for 800mbps or 1gbps? last 2 years was free 6 months when i renewed the contract. if dont have any enticing offer thinking of jumping to time 600mbps.

This post has been edited by HumanExtinction: Sep 8 2025, 01:21 AM

2 Gbps came with Skyworth Wifi 7 Combo + mesh

router at living room unfortunately

But, when you access from the web, its still mentioned as aggregated

Anime4000, any information from insider regarding this ? Are they testing out something ? Kindly advise if you have any information on it