Just reading some cases of Unifi downtime while my neighborhood is affected by some disruption. 18 hours so far. I noticed quite a few posts on socmed saying that they had to contact their own TM technician to get the problem fixed sometimes.

Anyone here with similar experience and know any reputable technician who can be called? Might be useful to have a number or two to contact in case TM are slow/unresponsive.

EDIT: My situation is also that I am not the account owner and TM is making it increasingly difficult for non account owner users to contact them and get updates without the account owner's Unifi account login info.

Since I have an open case, if I input my landline number when asked by the call center, it will just say I have an open case and to go view it in TM portal or MyUnifi app, or I can end the call. No option to speak to customer service at all.

The router than TM give us, if we don't plan to use it, can we throw it away? They won't ask back right?

I submitted on 11 Aug and received call on 3 Sept but my mom missed the call. What can i do for them to call again?

Can i transfer the ownership from my mom to myself and then request termination again so they will call my phone instead of my mom's phone?

I confirmed that the phone number you entered during request for termination is just a joke. They will call the original phone number when user signed up for unifi account. Also NOT the phone number in myunifi app or porter. Coz I have updated both to my phone number yet they called the original registered number which was my mom's phone number. I'm frustrated...

You can easily apply for public IP if you show some proof to TM. I’ve done it telling them I need it for cctv

Just stop spreading false news and fearmongering others. I'm seriously considering giving you a break from this forum if you continue spreading false information. Just take this as my final warning to you to stop posting things based on your assumptions and imagination.
Btw, hmm... It doesn't seem to be an issue here in Seremban, full speed.

Anyone else facing constant buffering on Disney Hotstar? Already few days still same. Restart router also same.

cancelling Unifi is such a hassle! the connection at my place was so bad that I decided to switch to another provider. had to go to the store just to request for cancellation. Even after I told them I wanted to terminate, they still asked for reasons and proof. I ended up saying I was leaving the country and they wanted to see my flight details! isn’t that a bit too intrusive? feels like it goes against pdpa?