Ask the technician to report to upper level team.
I have similar issue in Jan/Feb 25 after 1weeks FSU,and serious latency spikes while utilize more than 200mbps of upload speed. (unifi V42 and mikrotik thread got history about this issue)
The technician came and cant resolve for me,so he suggest he will report back to TM HQ,and after few days later issue gone.

Something wrong with the TM system,they can fix from their end,as long as the technican using the device speedtest and hit the max speed.
Most likely issue is not on your end.

And please double confirm with the technican team to not charge for this visit,as this is not user faults.
I was charged with RM53 about the visit,but i report again,and they did rebate at the next month.

Maybe try to backup config and reset the hap ax3 with clear config to see difference?

This post has been edited by go626201: May 10 2025, 01:32 PM

It was working all the while with my 1gbps plan. So how do you resolve the issue? I am not gonna use the crappy combo device.

same here,

already called tm to fix it, but they say using dlink black as bridge mode is outside they jobscope, since using own router

i tell them using old onu is ok through (test it infront of them) since using old onu is same as using brigde mode on new dlink

after that they say they gonna ask they supervisor first and come back to me later, that is 1 week ago, and support ticket already closed, gonna open new support ticket next week

So your case could be due to the black dlink in bridge mode? Mine also using same black dlink as bridge. I called 100 again and they said will escalate to technical team to call me in 24 hours time. Do keep me posted what’s your result when you open the case again. Btw, you can pm me where can share case number. Use it to tell tm that’s this issue is common and should fix it.

What's your black dlink firmware version? Tried upgrading to v2.0.6?
Speed drop on bridge mode is a known firmware bug.

yup2, directly connecting dlink black to pc using same cable can get full speed

using dlink black as bridge and using mikrotik for dial pppoe get less speed



also, already sent dm

mine already using v2.0.6

Oh is it? Mine is v2.0.3. Will take note and inform Telekom technical when they get back to me. Thanks.

Ouch. Guess no luck for me too.

syahpian neekun
The speed drop is fixed in v2.0.3 itself so it must be other problem already.
Since your old ONU works, why not just use it? The extra 100Mbps download speed is really that significant for you?

yup2, that what im doing now,

like what you say, there must be other problem regarding dlink bridge mode, if we not report it, i dont think TM gonna fix it

it not just about that extra 100Mbps, since all of my machine only have 1Gbps port, it just to make TM aware of the issue so they can fix it

what if this old onu suddenly die, terpaksa juga use that dlink combo lol

It is true. But at the same time, all the consumer hardware is like pump and dump with literally zero support.
Wish you luck.

Disable max payload in pppoe config if using cisco. I mean untagged the vlan 500 or disable MRRU if enabled by default. I'm not familiar with mikrotik however.

I think what the technician trying to say is that TM can monitor and do any necessary adjustment on their ONU remotely. Try push them to escalate the case again, hopefully can be solve.

It has to be significant, otherwise TM can just close 1 eye and not do anything.

gonna try this later, now cannot cause many is using internet right now since it weekend

will update you later

Me sked join Maxis 😁

QUOTE(blue33 @ May 11 2025, 12:38 PM)

My maxis fibre down since 30 April, maxis confirmed need tm side to check as they have troubleshoot and unable to do anything except loan me a dongle which at my place only have 5mbps max.

What i m fed up with maxis is, they confirmed tm has breached the support sla between the both party but they can't do anything.

Can they at least try harder to push ah, i was told tm only free after 28 may, wth!

Me going through so many call backs and yet no one can resolve. Only thing can do is send Technician again to my place tomorrow to check again. Well I am not surprised, TM Unifi support really cannot diharapkan, unless you managed to talk to someone at the back end team that can really do the hard core troubleshooting.

@neekun
I think ur upload speed problem maybe similar with my attached photo where it should be 800/200 not 800/100. The 800/100 result was just same if using whatever brand/mode/onr/ont.. 😄 . From


to

what router are you using?

TM wifi6 zyxel, fiberhome sr120-a/hg6145f3/sr1041f/dpn-fx3060v white.. all give result 800/100. But now all the routers give 800/200.

Ur download problem not related to @neekun problem.