For the past few days, my 1gbps package upload speed is only around 300mbps on wired connection. Used to be getting around 500mbps upload speed. Tm reset port when I called to log a case but still the same. Any idea what went wrong?

Technician will be coming today to check. I will proceed with SKMM case opening if they cannot resolve it.

BTW, anyone know where can get ASUS ROG RAPTURE GT-BE98 at a good deal? So far cheapest is Shopee for around RM3200++



This post has been edited by neekun: May 10 2025, 05:16 AM

Technician came and configure his Telekom combo router and modem , at first few round still not able to get the full upload speed. Then he was asked to hard reset his combo device and reconfig, and test again also not getting full upload speed. Only a round 280mbps is the max can get. Then he called again to Telekom and they did a hard reset on Telekom end and eventually the upload speed is 420mbps which is ok. But when plug back into my Asus gt-ax11000 the upload speed was only 200mbps.

Based on technician, if using Telekom supplied combo device, Telekom can "tag" the device at their end so ensure speed is ok. I don’t understand what this means. In directly, are we not supposed to use our own router in order to get the full upload speed? Btw, my down load speed is 940mbps and it is fine.

Just to rule out my router issue which had been working fine all the while, I will hard reset my router and try first.

It was working all the while with my 1gbps plan. So how do you resolve the issue? I am not gonna use the crappy combo device.

So your case could be due to the black dlink in bridge mode? Mine also using same black dlink as bridge. I called 100 again and they said will escalate to technical team to call me in 24 hours time. Do keep me posted what’s your result when you open the case again. Btw, you can pm me where can share case number. Use it to tell tm that’s this issue is common and should fix it.

Oh is it? Mine is v2.0.3. Will take note and inform Telekom technical when they get back to me. Thanks.

Ouch. Guess no luck for me too.

Me going through so many call backs and yet no one can resolve. Only thing can do is send Technician again to my place tomorrow to check again. Well I am not surprised, TM Unifi support really cannot diharapkan, unless you managed to talk to someone at the back end team that can really do the hard core troubleshooting.

Can you share the helpdesk email?

But your upload speed is ok. Only download speed slow. Mine is download speed 950mbps but upload is only 150mbps.

Btw I noticed the mtu is 1480. Mine is 1492. Any idea what should be the correct values. Thanks.

This post has been edited by neekun: May 12 2025, 10:55 AM

Ok case update for mine….


Technician configured his own black dlink as combo, my upload speed can get 500mbps.

But, when his own black dlink configured as bridge mode, upload speed is 170mbps only.

I can conclude that it’s the black dlink when being configured as bridge mode will result poor upload speed. Though this was working since end of last year when I first got my black dlink setup as bridge mode, recently Telekom must have tweak something at their end resulting to this suddenly not working.

I am gonna call Telekom technical support and get them to fix it. At the mean time, any users out there with black dlink set as Bridge mode and on 1gbps package managed to get 500mbps upload ? I was told recently Telekom is giving Skyworth for 1gbps or 2gbps installation.

Wow surprisingly they do respond to messages sent to this general email? Hahaha

Anyone on 1gbps package with bridged black Dlink managed to get full upload speed of 500mbps? I tested 2 units of bridged black dlink both also ng.

May I know what router brand and model you are using?

Yea me too dlink black bridge with issue so I am trying to check what router he is using instead. Modem in this case is dlink.

Told Telekom also about it. But that they are not responding on that. The case keeps escalate to technician to go on site instead of checking at their back end.

This is what I had been doing esclate to higher level. But somehow escalating will result in technician visit where when check with Technician he also blur, he just bring his modem to my house and test.

The issue now is it’s so difficult to reach the network team hiding at the back end, seems like I have to make a lot of noise in order to reach them.

Thanks mine Asus gt-ax11000.

Just to understand more, does this mean t-cont is Devicd specific where in my case will be my ONU t-cont must be made known to Telekom end in order for me to get my 500mbps full up speed?

What the heck did tm do to screw things up as this was working perfectly all the while.