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Unifi Official TM UniFi High Speed Broadband Thread V42, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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PJng
post Aug 14 2024, 03:41 PM

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QUOTE(hazairi @ Aug 14 2024, 03:26 PM)
Hi guys,

I'm seeing you guys talking bout making a complain to MCMC for the free upgrade.

My package was 500mbps and got the free upgrade to 800mbps back in October 2023 (my contract already finished long time ago)

Can I still get a free upgrade, example to 1Gbps?
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That is the upgrade all those ppl say, because promise will get upgrade july 2024, then nothing happen, info banner also remove

You already get from 500 to 800, already upgrade like mine 100 to 300
foxstertail
post Aug 14 2024, 07:35 PM

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QUOTE(sHawTY @ Aug 14 2024, 02:41 PM)
Tell us how much you're willing to pay for a router
No. Most of them are not
*
300 - 400. Can go higher too.
What I'm looking for is a router that can do the following on my home network:

The following network components must be unblocked:

Multicast address 224.0.0.200
UDP port 2000
TCP port 18888

Ok so the PoE switch needs to be connected to the router not modem right?

mat_7824
post Aug 14 2024, 07:43 PM

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Finally, received my upgrade from 800Mbps to 1Gbps this afternoon.

user posted image

Received the D-Link black modem & use it, kept the old ZTE modem & my TP-Link router in my storage.
Currently observe the service, hopefully can maintain the performance until further upgrade.
If required, will set the unused TP-Link router to be an Access Point at the ground floor.

This post has been edited by mat_7824: Aug 14 2024, 07:57 PM
yenchenje
post Aug 14 2024, 08:21 PM

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user posted image

Plan says 1Gbps but speedtest says otherwise, how am I even able to pull over 500Mbps UL on a 1G plan rclxub.gif
hyperwavedrift
post Aug 14 2024, 08:44 PM

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The internet slowdown at night issue was temporarily gone for a few weeks, but now the bullshit is back. FFS TM
PRSXFENG
post Aug 14 2024, 08:52 PM

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QUOTE(foxstertail @ Aug 14 2024, 07:35 PM)
300 - 400. Can go higher too.
What I'm looking for is a router that can do the following on my home network:

The following network components must be unblocked:

Multicast address 224.0.0.200
UDP port 2000
TCP port 18888

Ok so the PoE switch needs to be connected to the router not modem right?
*
I think you may have confused some stuff

Firstly, what service is this that required these ports

2nd, a PoE switch is just a switch that also supplies PoE Power
So that say, you can connect 16 Cameras to it and then to your router, and the cameras get powered by your switch

Don't connect it to the modem

I wouldn't worry too much about the multicast address? Just forward those ports

EDIT: I found the source

https://support.hp.com/sg-en/document/ish_9047541-7890382-16

They mention disabling IGMP Snooping
I believe this is on by default on TM routers, so look into that

This post has been edited by PRSXFENG: Aug 14 2024, 08:54 PM
terriez
post Aug 14 2024, 09:37 PM

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reddit is slow, can't even connect to hearthstone server.
sHawTY
post Aug 14 2024, 09:59 PM

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QUOTE(hazairi @ Aug 14 2024, 03:26 PM)
Can I still get a free upgrade, example to 1Gbps?
No, you have already received the upgrade from 500 Mb/s to 800 Mb/s. The tickets raised with MCMC are for 800 Mb/s users who are supposed to be upgraded to 1 Gb/s as part of the 2023 free upgrade.
hazairi
post Aug 14 2024, 10:39 PM

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sigh.

I still havent decide to stay with my 800mbps with 3 months free or downgrade to 500mbps with 6 months free.

Or maybe i wait til next month to see if TMPOINT got better SWU offers?
Alpha_Tay
post Aug 14 2024, 10:54 PM

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unifi fibre keep getting website facebook reddit etc loading or half loading issues since around weeks ago. and strange that Google Chrome incognito Mode doesnt have website loading or half loading issues.

UPDATE: Such issues doesnt happen again since 14 August 2024
OKLY
post Aug 15 2024, 01:30 AM

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QUOTE(OKLY @ Aug 14 2024, 12:18 AM)
Is there a default user ID and password for the D-Link black box? Or I need to remember to get it from the installer?
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Anyone knows?
kwss
post Aug 15 2024, 01:41 AM

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QUOTE(OKLY @ Aug 15 2024, 01:30 AM)
Anyone knows?
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Should still be:
tmadmin
Adm@XXXX (mac address)

But you can get it from the installer, together with your PLOAM password and VOIP password
tng55
post Aug 15 2024, 01:54 AM

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QUOTE(yenchenje @ Aug 14 2024, 08:21 PM)
user posted image

Plan says 1Gbps but speedtest says otherwise, how am I even able to pull over 500Mbps UL on a 1G plan  rclxub.gif
*
maybe you got 2GBPS please try 2.5G Port and do speedtest possible 2GBPS
because 1gbps upload
neekun
post Aug 15 2024, 04:51 AM

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QUOTE(yenchenje @ Aug 14 2024, 08:21 PM)
user posted image

Plan says 1Gbps but speedtest says otherwise, how am I even able to pull over 500Mbps UL on a 1G plan  rclxub.gif
*
If your plan is 1Gbps and you getting 800+ for upload then its good la, its supposed to be 500+ only leh.
kwss
post Aug 15 2024, 07:00 AM

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QUOTE(Verblassen @ Aug 14 2024, 12:24 AM)
Actually bro tbh, after seeing some of the input here I think it was not worth it to fight tooth and nail for the extra 40-60mbps.

It took TM almost a month to deploy their 2nd level elite team to my place and even they said that there is nothing else that can be done. They were here for over 2 hours. A bit tedious when the issue is at the OLT side. I did get a bill rebate for Aug'24 at least lol.

Discussed with the wife, she said might as well go all out with 2gbps to make sense of the equipment. Haha.
Yeahhh I couldn't explain it either. Hopefully TM will roll out something to replace this Godforsaken DLink or at least a firmware update.

According to the Elite team, their next roll out will be the Skyworth model but as a wifi 7 variant. Final stages of testing apparently. Not so sure if it will come with a multi gig LAN port.
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This seems to be the only Skyworth ONT with WiFi 7:
https://markets.businessinsider.com/news/st...1033003694?op=1

Press release in January. It's August now and it never appear in their website. I don't know why TM always choose product that is not officially listed.
Cavino
post Aug 15 2024, 08:41 AM

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I have a Asus GT-AX11000 on 800mbps plan and will be upgraded to 1GB plan soon by TM.

So it is better to use the new ONR as a router or convert the new ONR to bridge?

Question asked was becoz I heard if use bridging, the ONR might limit the download speed to 940MB, what about upload, any limit?

Not sure if this is still the case with the ONR bridging.
PRSXFENG
post Aug 15 2024, 08:57 AM

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QUOTE(Cavino @ Aug 15 2024, 08:41 AM)
I have a Asus GT-AX11000 on 800mbps plan and will be upgraded to 1GB plan soon by TM.

So it is better to use the new ONR as a router or convert the new ONR to bridge?

Question asked was becoz I heard if use bridging, the ONR might limit the download speed to 940MB, what about upload, any limit?

Not sure if this is still the case with the ONR bridging.
*
Personally I'm willing to give up the ~60Mbps to have a way more powerful and feature rich router
foxstertail
post Aug 15 2024, 10:16 AM

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QUOTE(PRSXFENG @ Aug 14 2024, 09:52 PM)
I think you may have confused some stuff

Firstly, what service is this that required these ports

2nd, a PoE switch is just a switch that also supplies PoE Power
So that say, you can connect 16 Cameras to it and then to your router, and the cameras get powered by your switch

Don't connect it to the modem

I wouldn't worry too much about the multicast address? Just forward those ports

EDIT: I found the source

https://support.hp.com/sg-en/document/ish_9047541-7890382-16

They mention disabling IGMP Snooping
I believe this is on by default on TM routers, so look into that
*
THANK YOU SOO MUCH!!
The disabling of ICMP Snooping was not stated in the guide I'm referring to: Manually pair the TC8 with a video system

I am trying to setup my home lab so I can work from home more often. biggrin.gif

Oh I wish I can belanja you teh tarik to say thanks. Haha
zhihao4456
post Aug 15 2024, 11:33 AM

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Just an update for users with 2Gbps plan, having the black box and having speed drop while in bridge mode. I have sent report to Unifi and they sent technician to my place to rectify issue.

Talked with the technician, they at the moment the solution they did some coding and adjustment with their in house software to troubleshoot the problem at the moment as the firmware for it is still in R&D stage.

However, after they did their thing for my black box and they went back. 1 day after, the speed dropped again and contacted to come again next week.

During troubleshoot time they have a problem because it was conflicting with the ATA as I have another small black box was used for having 2 phone line. If it wasn't the ATA issue, they could have done it in 10-15minutes as they previously solve the problem of drop speed for other users as well. Only my case is because I use ATA so is first time for them and abit troublesome.

I shall update you guys again next week when they come over to troubleshoot again.

Furthermore, I overheard the technician complaining all the combo box from TM has problem to their team. There is another bug where their combo box can only only support up to 64 devices only, anything more than that the box itself with freeze or restart itself.
DeepMemory
post Aug 15 2024, 11:57 AM

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Hi guys, made a complaint again to MCMC on 12/8 mentioning that I had made a complaint for speed upgrade from 800mbps to 1gbps not yet done. So I was contacted by TM that I will have an appointment made to replace my CPE for speed upgrade but as of now no news on appointment. I keep filing appeal for my complaint as TM keep mark the case as resolved but unfortunately today the case was closed automatically by the system. Do you think I should file another complain until I receive my speed upgrade?

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