Hi guys, made a complaint again to MCMC on 12/8 mentioning that I had made a complaint for speed upgrade from 800mbps to 1gbps not yet done. So I was contacted by TM that I will have an appointment made to replace my CPE for speed upgrade but as of now no news on appointment. I keep filing appeal for my complaint as TM keep mark the case as resolved but unfortunately today the case was closed automatically by the system. Do you think I should file another complain until I receive my speed upgrade?

Just an update for users with 2Gbps plan, having the black box and having speed drop while in bridge mode. I have sent report to Unifi and they sent technician to my place to rectify issue.

Talked with the technician, they at the moment the solution they did some coding and adjustment with their in house software to troubleshoot the problem at the moment as the firmware for it is still in R&D stage.

However, after they did their thing for my black box and they went back. 1 day after, the speed dropped again and contacted to come again next week.

During troubleshoot time they have a problem because it was conflicting with the ATA as I have another small black box was used for having 2 phone line. If it wasn't the ATA issue, they could have done it in 10-15minutes as they previously solve the problem of drop speed for other users as well. Only my case is because I use ATA so is first time for them and abit troublesome.

I shall update you guys again next week when they come over to troubleshoot again.

Furthermore, I overheard the technician complaining all the combo box from TM has problem to their team. There is another bug where their combo box can only only support up to 64 devices only, anything more than that the box itself with freeze or restart itself.

maybe you got 2GBPS please try 2.5G Port and do speedtest possible 2GBPS
because 1gbps upload

If your plan is 1Gbps and you getting 800+ for upload then its good la, its supposed to be 500+ only leh.

Just an update for users with 2Gbps plan, having the black box and having speed drop while in bridge mode. I have sent report to Unifi and they sent technician to my place to rectify issue.

Talked with the technician, they at the moment the solution they did some coding and adjustment with their in house software to troubleshoot the problem at the moment as the firmware for it is still in R&D stage.

However, after they did their thing for my black box and they went back. 1 day after, the speed dropped again and contacted to come again next week.

During troubleshoot time they have a problem because it was conflicting with the ATA as I have another small black box was used for having 2 phone line. If it wasn't the ATA issue, they could have done it in 10-15minutes as they previously solve the problem of drop speed for other users as well. Only my case is because I use ATA so is first time for them and abit troublesome.

I shall update you guys again next week when they come over to troubleshoot again.

Furthermore, I overheard the technician complaining all the combo box from TM has problem to their team. There is another bug where their combo box can only only support up to 64 devices only, anything more than that the box itself with freeze or restart itself.

maybe you got 2GBPS please try 2.5G Port and do speedtest possible 2GBPS
because 1gbps upload

GPON Stick - CRS 305 <-10GB DAC-> UDM SE SFP+ port
Yeah but that’s the thing, I suspect that TM might have already upgraded my plan in their backend to allow me to get higher UL, but I can’t seem to pull anything higher than 1G on DL at all :/

Finally arrived—just in time to meet the deadline set by TM.

Tracking work? Mine still not available.

My order only became traceable 15 days after it was placed.

When did you place your order, and what did you order?

contract baru tamat. but hesitate nak go for swu 4.0 or not. tengok hujung tahun what deal TM can gibe. go counter at menara TM ask for SWU 4.0 deal tak cun. same price 89 for 100mbps and waive bill 6 months only.

Place order TV on 1st Aug.

contract baru tamat. but hesitate nak go for swu 4.0 or not. tengok hujung tahun what deal TM can gibe. go counter at menara TM ask for SWU 4.0 deal tak cun. same price 89 for 100mbps and waive bill 6 months only.

RM 79 - 100 Mbps SWU 4.0, Free 6 months + Router Combo
RM 99 - 300 Mbps Hebat Deal (Special), Free 3 months + Router Combo
RM 119 - 300 Mbps SWU 4.0, Free 6 months + Router Combo
RM 139 - 500 Mbps SWU 4.0, Free 6 months + Router Combo
RM 159 - 500 Mbps SWU 4.0, Free 6 months + Router Combo + Free Speed Upgrade 1Gbps (24 Months)

Hmm, is this the new onu router combo?

I noticed that my neighbors recently had fiber installed, and after the installation, I saw that the DP box was left open. Will rain or water cause any damage to the DP or fiber cables? Plus, there are monkeys around, so that’s another concern! Should I contact Unifi to report this and ask them to close it? I don’t want to risk losing internet connectivity later.

RM 159 - 500 Mbps SWU 4.0, Free 6 months + Router Combo + Free Speed Upgrade 1Gbps (24 Months)