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Unifi Official TM UniFi High Speed Broadband Thread V42, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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edan1979
post Jul 11 2024, 08:44 PM

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jilake unifi... 3 minggu berturut dah line ko problem... dah apesal....
coolguy_0925
post Jul 11 2024, 09:05 PM

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QUOTE(soonwai @ Jul 11 2024, 11:09 AM)
chong83
Decided to prod TM a bit. Livechat with them on 7/7. Today got the call for the 1Gbps upgrade. CS just read out the terms of the upgrade - 800-1000/500, new modem/router (1-yr warranty), no charge for technician visit, no re-contract, price, UnifiTV & call package remains the same. Now wait for technician to set appointment.

The only thing I find strange is that, even though I was given a report number after the live chat, there's no sign of the ticket in either My Activities or My Orders.
*
ha ha drag you until can't drag liao but anyway congrates grin.gif

hope to hear your update after the technician's visit thumbup.gif
The.Lucas.DaY
post Jul 11 2024, 09:06 PM

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QUOTE(soulfly @ Jul 11 2024, 08:38 PM)
user posted image

speed is suddenly really slow in the last half an hour ago or so. anyone else have similar issue?  shakehead.gif
*
I got 250 for 300mbps plan, selangor to kuching server, still good
soulfly
post Jul 11 2024, 09:09 PM

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QUOTE(The.Lucas.DaY @ Jul 11 2024, 09:06 PM)
I got 250 for 300mbps plan, selangor to kuching server, still good
*
weird thing is youtube speed looks fine (checked with stas for nerds), but everything else like websites are laggy
NickedAsy
post Jul 11 2024, 09:15 PM

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user posted image
fuken tm. on 500mb
soulfly
post Jul 11 2024, 09:20 PM

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QUOTE(NickedAsy @ Jul 11 2024, 09:15 PM)
user posted image
fuken tm. on 500mb
*
look at the ping... really bad right?
NickedAsy
post Jul 11 2024, 09:20 PM

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QUOTE(soulfly @ Jul 11 2024, 09:20 PM)
look at the ping... really bad right?
*
Extremely bad. Even local to local also lagging like crazy
The.Lucas.DaY
post Jul 11 2024, 09:21 PM

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QUOTE(soulfly @ Jul 11 2024, 09:09 PM)
weird thing is youtube speed looks fine (checked with stas for nerds), but everything else like websites are laggy
*
It's quite common nowadays especially at night, mine is slow loading videos on reddit and twitter..yt and twitch so far haven't experience slow loading.. haizz
NickedAsy
post Jul 11 2024, 09:28 PM

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user posted image
Ping back to normal. What the techs do around the same time every night? Divert nationwide traffic to their porn streaming? doh.gif
blacktubi
post Jul 11 2024, 09:36 PM

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QUOTE(Verblassen @ Jul 11 2024, 07:27 PM)
Does this only apply to only wifi clients? When the installer came to setup he was able to get 1.2gbps on Fast.com with his Macbook.

I'm based in Old Klang road if anyone is facing something similar.
*
Fast.com can be inaccurate on default settings

Speedtest.net is the most accurate speedtest out there

QUOTE(Mazda9 @ Jul 11 2024, 07:32 PM)
Hi,

I’m on 1Gbps Unifi plan. The issue is when I’m using the 2.5gb Unifi black combo box paired with my Asus rtac5300 router or with my tp-link ge800 router as bridge,  my download speed will drop after few days from 950mbps to 300-450mbps after few days.

I’ll call Unifi technical support, they will eventually reset the port and the issue will be solved for few days then back to square one again.

TM engineer came to give me spare fiberhome white box to test and see but surprisingly the issue doesn’t happen with white fiberhome ONU box.

Any idea what’s wrong?
*
A bit of backstory on TM equipment

Back then, the ONU model given will depends on the OLT model at your location. So, if it's Fiberhome OLT, you will get Fiberhome ONU. Similarly, if it's ZTE OLT then you will get ZTE ONU.

In simple layman terms, the OLT is like a router or server at your nearest TM exchange that connect to every users.

Then, TM start to roll out universal ONU and it seems like the compatibility is not great with certain OLT model.

There's other forumers reporting this issue and you are certainly not alone.
tng55
post Jul 11 2024, 10:36 PM

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QUOTE(The.Lucas.DaY @ Jul 11 2024, 08:14 PM)
Oh really? Fancy speedtest simpan jer la

user posted image
*
same to me i also received too but not much different
NimalKumar
post Jul 11 2024, 10:46 PM

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user posted image

Same here what happened la aiyoo ... I'm on SWU 3.0 @ 500Mbps
rex82
post Jul 11 2024, 10:56 PM

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Hi guys, just want to ask. I'm unifi member since Vip5 until now unifi 500mbps.

On year 2022 want to port to Maxis, but unifi counter offer me RM129 with 300mbps.

Reason want to change to maxis, almost every night I need to access to other country url server or download data but very slow. And after that I connect to my maxis hotspot, and straight I can access the url and download the data.

But I understand my area is under tm Infra, if I apply maxis Internet, the routing will be better? Cuz I understand Maxis is riding on tm Infra.
Verblassen
post Jul 11 2024, 11:40 PM

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QUOTE(NimalKumar @ Jul 11 2024, 10:46 PM)
user posted image

Same here what happened la aiyoo ... I'm on SWU 3.0 @ 500Mbps
*
user posted image

Still okay on my end. Except my potentially stewpid 940mbps cap as what Blacktubi mentioned earlier. 🥲
evilhomura89
post Jul 11 2024, 11:49 PM

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Shopee mobile can't load smoothly every night - TM's fault or shopee fault?

https://smokeping.mywebping.com/smokeping/?...erceMY-Shopee-4

See the 10/30 days graph, notice the spike on a nightly basis
WaNaWe900
post Jul 11 2024, 11:49 PM

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so far ok in Kota Damansara

user posted image
cpt7
post Jul 11 2024, 11:55 PM

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QUOTE(blacktubi @ Jul 11 2024, 09:36 PM)
Fast.com can be inaccurate on default settings

Speedtest.net is the most accurate speedtest out there
A bit of backstory on TM equipment

Back then, the ONU model given will depends on the OLT model at your location. So, if it's Fiberhome OLT, you will get Fiberhome ONU. Similarly, if it's ZTE OLT then you will get ZTE ONU.

In simple layman terms, the OLT is like a router or server at your nearest TM exchange that connect to every users.

Then, TM start to roll out universal ONU and it seems like the compatibility is not great with certain OLT model.

There's other forumers reporting this issue and you are certainly not alone.
*
I'm having the same symptom, 2gbps package.

Dlink combo Black, bridge mode:
-after few hours the speed seems 'throttled' to 200-300mbps download & 100mbps upload.
-once reset (by calling 100 or off-on modem) speed back to normal but only last for few hours.

given old fiberhome onu by TM tech to test:
-no issue so far.
-speed stabe at 9xx down/9xx up for more than 3 days.

now am waiting for solution from them biggrin.gif .

OLT is fiberhome (checked with nijika fw).
blacktubi
post Jul 12 2024, 12:03 AM

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QUOTE(evilhomura89 @ Jul 11 2024, 11:49 PM)
Shopee mobile can't load smoothly every night - TM's fault or shopee fault?

https://smokeping.mywebping.com/smokeping/?...erceMY-Shopee-4

See the 10/30 days graph, notice the spike on a nightly basis
*
Can you post your MTR result cause your smokeping to Equinix SG is fine. Shopee hosted in Equinix SG btw

Can confirm this issue is not happening on Maxis

QUOTE(cpt7 @ Jul 11 2024, 11:55 PM)
I'm having the same symptom, 2gbps package.

Dlink combo Black, bridge mode:
-after few hours the speed seems 'throttled' to 200-300mbps download & 100mbps upload.
-once reset (by calling 100 or off-on modem) speed back to normal but only last for few hours.

given old fiberhome onu by TM tech to test:
-no issue so far.
-speed stabe at 9xx down/9xx up for more than 3 days.

now am waiting for solution from them  biggrin.gif .

OLT is fiberhome (checked with nijika fw).
*
You get 9xx up? That's really screwed up but a good one.

This post has been edited by blacktubi: Jul 12 2024, 12:03 AM
xCryptik
post Jul 12 2024, 12:15 AM

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QUOTE(evilhomura89 @ Jul 12 2024, 12:49 AM)
Shopee mobile can't load smoothly every night - TM's fault or shopee fault?

https://smokeping.mywebping.com/smokeping/?...erceMY-Shopee-4

See the 10/30 days graph, notice the spike on a nightly basis
*
Not Shopee fault. I had similar issues as well. 9pm+ ping 500ms.
Network team mentioned routing issues to me but on-going to resolve. not ETA given.
go626201
post Jul 12 2024, 12:17 AM

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QUOTE(blacktubi @ Jul 12 2024, 12:03 AM)
Can you post your MTR result cause your smokeping to Equinix SG is fine. Shopee hosted in Equinix SG btw
Can confirm this issue is not happening on Maxis
Target Name: server-18-155-68-62.sin52.r.cloudfront.net
IP: 18.155.68.62
Date/Time: 11/07/2024 11:45:30 pm - 12/07/2024 12:15:30 am

Hop Sent PL% Min Max Avg Host Name / [IP]
1 69 0 0.07 0.94 0.29 192.168.88.1 [192.168.88.1]
2 69 0 2.27 12.20 5.21 147.158.255.254 [147.158.255.254]
3 69 0 11.47 74.47 24.28 10.55.106.9 [10.55.106.9]
4 69 0 9.88 17.64 12.20 10.55.100.84 [10.55.100.84]
5 69 0 9.70 16.95 11.99 10.55.208.91 [10.55.208.91]
6 68 6 11.41 34.26 14.30 10.55.208.122 [10.55.208.122]
7 68 49 11.77 61.65 20.46 16509.sgw.equinix.com [27.111.228.87]
8 69 0 11.80 41.47 17.44 52.93.10.174 [52.93.10.174]
9 69 0 10.85 26.45 13.40 52.93.8.23 [52.93.8.23]
10 68 100 0 0 0 [-]
11 68 100 0 0 0 [-]
12 68 100 0 0 0 [-]
13 68 100 0 0 0 [-]
14 68 100 0 0 0 [-]
15 69 0 12.24 17.46 14.16 15.230.200.4 [15.230.200.4]
16 69 0 10.48 14.35 12.24 server-18-155-68-62.sin52.r.cloudfront.net [18.155.68.62]

Target Name: server-18-67-181-112.kul50.r.cloudfront.net
IP: 18.67.181.112
Date/Time: 11/07/2024 11:45:37 pm - 12/07/2024 12:15:37 am

Hop Sent PL% Min Max Avg Host Name / [IP]
1 62 0 0.00 0.65 0.28 192.168.88.1 [192.168.88.1]
2 62 0 2.17 21.03 4.93 147.158.255.254 [147.158.255.254]
3 62 0 6.66 38.71 10.90 10.55.106.9 [10.55.106.9]
4 62 0 6.77 48.64 17.19 10.55.50.110 [10.55.50.110]
5 62 0 6.81 12.62 8.90 10.55.41.0 [10.55.41.0]
6 62 0 6.65 13.24 8.79 10.55.48.86 [10.55.48.86]
7 62 0 7.18 11.80 9.09 72.21.221.148 [72.21.221.148]
8 61 100 0 0 0 [-]
9 61 100 0 0 0 [-]
10 61 100 0 0 0 [-]
11 61 100 0 0 0 [-]
12 61 100 0 0 0 [-]
13 62 0 7.65 11.52 9.62 server-18-67-181-112.kul50.r.cloudfront.net [18.67.181.112]

Target Name: server-18-161-180-106.kul50.r.cloudfront.net
IP: 18.161.180.106
Date/Time: 11/07/2024 11:45:44 pm - 12/07/2024 12:15:44 am

Hop Sent PL% Min Max Avg Host Name / [IP]
1 53 0 0.00 0.38 0.28 192.168.88.1 [192.168.88.1]
2 53 0 2.43 10.24 4.97 147.158.255.254 [147.158.255.254]
3 53 0 6.65 43.71 12.71 10.55.106.9 [10.55.106.9]
4 53 0 6.75 41.28 13.84 10.55.50.110 [10.55.50.110]
5 53 0 6.87 12.23 8.74 10.55.41.0 [10.55.41.0]
6 53 0 6.69 20.11 9.03 10.55.48.86 [10.55.48.86]
7 53 0 7.18 11.82 9.00 72.21.221.148 [72.21.221.148]
8 53 100 0 0 0 [-]
9 53 100 0 0 0 [-]
10 53 100 0 0 0 [-]
11 53 100 0 0 0 [-]
12 53 100 0 0 0 [-]
13 53 0 7.52 11.21 9.42 server-18-161-180-106.kul50.r.cloudfront.net [18.161.180.106]

The last one ip is the same with google dns resolver. (18.161.180.X)

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