Jul 2 2024, 04:18 PM
QUOTE(jiaen0509 @ Jul 2 2024, 02:08 PM)
Yes, if they can detect the fiber signal from the pole to the white box, it means the issue happens after the white box, likely with the cable inside your premises. Anything after the white box is beyond their responsibility, and you will need to hire your own contractor to replace the fiber cable. They might provide you with the contact information for contractors, but in my area, they often refuse to do so even though they have the contact. The TM gave you the contractor contact is actually helping you already. If not, you totally no idea who you can contact to fix the cable.
I've had my cables damaged by rats in the past, so I asked them to add a tube to protect the fiber.
Just have them come and replace the cable. Prices vary; for your reference, I paid 250 back in 2018 and about 180 three months ago. But the total cost depends on the length and size of your house. Try to negotiate.
RM250 in 2018 & RM180 in 2024I've had my cables damaged by rats in the past, so I asked them to add a tube to protect the fiber.
Just have them come and replace the cable. Prices vary; for your reference, I paid 250 back in 2018 and about 180 three months ago. But the total cost depends on the length and size of your house. Try to negotiate.
Same house?
Good to hear it became cheaper altho inflation hits us hard
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