huh..just patient dude

how did i confirm??? the 20GB limit was via mail reply which i initally send them to enquire about the fair usage policy in the first place.. but they called me earlier today on my 2nd reply mail to them and told me the whole story... my 2nd mail basically was a request to up the limit for my account to 60GBs... so the phone depends on how you think is sort of like a rejection for my request if you like to think so....

20KBps... that is about the range of 256kbps...you take 256/8 and you'll get 32kBps...which is theoractically the max you can archieve...frankly.. i stayed up quite late yesterday and downloads (not p2p) was able to linger around the 30kBps mark... i have already done more than 25GBs by the 1st week of march and the capping will surely have came active but i only started to feel it when i reach almost 40GBs which is quite close to the date they say they implemented it...

daytime not really up to mark which is usual because when it was uncapped... daytime speed sucks a bit as well... that is what i noticed from my own personal monitoring... i recently used a nifty small add called bandwidth monitor pro on my pc which can log bandwidth usage therefor i know it even though i am not there looking at it...

actually i have never achieved 150kBps before on my RM78 package... i only got as high as 70+kBps stable.. 256kbps is not acceptable by anyone.. let's face it... we are all downloaders and leechers... nothing is ever enough for us...

obviously i think you haven't read my post properly and i dun blame you.. it's a bunch of mess even when i look at it myself...

100GB limit was pre 14th March and the 20GB limit was post 14th March...the cap limit confirmed by them was 256kbps @32kBps...

How much further could they upgrade?
If you see it the right way now... their problem is not HSDPA limiting us @ 3.6mbps... even if they give us 7.2mbps modems it will not help as well... the problem lies in their backbone which could not sustain so many of us requesting for high bandwidth at the same time... so their next step will most probably increase their backbone out of malaysia... i don't know about the broadcast towers... but whatever the weak link from the broacast tower to us is not bad enough to cause this problem as much as their backbone... it happens to all ISP even TM... and they know it...

frankly... this month is the first time i call customer service after the usual hotline that i call can't give me a real answer on the throttling issues...

i have already suggested to them to have all this posted on maxis.com.my/maxisbb front page so everyone knows about this...this way they can put down a black and white that this is happening... and if we find that something else is happening we can screw them directly...

butthead, i think i'm in the same trouble. For the first week of this month, usage already 20GB and follow by 12.5GB in the second week. Ever since 3rd week, my speed is being capped at 256kbps. Honestly speaking, 20GB bandwidth usage is not even enough for 384 package, don't mention about the power package. I used to download 8GB per day before their so called "maintenance" during CNY.

I'm paying for power package at the first place meaning that I'm a power user, and I needed faster download speed and bandwidth usage. But now, ended up slower than Basic Package. My housemate using a 384kbps in the next room, and he can get 651kbps.

TO THOSE THINKING OF GETTING YOURSELF A MAXIS WIRELESS BROADBAND, THINK A THOUSAND TIMES BEFORE YOU SIGN THE CONTRACT WITH THE DEVIL. AND FOR SURE, THEY WILL TELL YOU THE 7-DAY COOLING PERIOD FAIRY TALE. BUT DURING THAT PERIOD, MAXIS WILL TRY TO MAKE YOU THINK THAT YOU WILL LIVE "HAPPILY EVER AFTER" TO CONTINUE THE SUBSCRIPTION. DON'T LISTEN TO THOSE BULLSHIT.

AND FOR THOSE MAXIS CYBER TROOPERS THAT TRYING TO POST SOME FAKE INFO IN THIS THREAD, PLEASE STOP THIS BULLSHIT AS WELL, SINCE NOBODY WILL BELIEVE IN YOU GUYS.

My speed stuck at 10KBps today... wadehell man

AND FOR THOSE MAXIS CYBER TROOPERS THAT TRYING TO POST SOME FAKE INFO IN THIS THREAD, PLEASE STOP THIS BULLSHIT AS WELL, SINCE NOBODY WILL BELIEVE IN YOU GUYS

GO ROT TO HELL 3x idiot MAXIS CYBER TROOPERS!!!

Count me in
Although I'm just Basic package cannot expect much in speed but...at least keep the connection more stable lol. I always keep disconnecting.

Once me and friends gathered information that we need, I'll pm you details to complain Maxis to MCMC. Meanwhile, you can do some speedtest on maxis bandwidth tester and capture some screenshots during morning, afternoon and nite. 3 screenshots each. Will sent those screenshots to MCMC as well.

By the way, FYI: the definition of broadband is the speed must exceed or at least 256kbps according to MCMC.
Reference Doc: MCMC Quality of Service Standards Ref.

me also..tired with those disconnected and lembap connection

I also facing frequently disconnection and slow connection. So let's collect evidence now and together we send complain.

this is one of the point i was thinking about too... 20GBs of capping over the 3 different packages is not fair... of course the 384kbps package will reach the limit later followed by the 640kbps package and then the worst will be the power package users... they should employ capping differently based on packages...

frankly i am saying this as i am an end user too... i don't work for maxis and i have no relations to maxis in any way at all...

mind exposing who is the idiots so that we can go give them a good stabbing....

you better have a whole chart of the speed over the month 24 x 7... just several days won't be enough to give your case a strong enough backing...unless you can show them your bandwidth chart that trully sucked from the 1st of the month till the 31st of the same month... and you better do it now before they notice the users about the capping in black and white... if not you will get stuffed in your face once more by them....

my reasoning... if your chart did show your connection did not achieved at least 70% of what they promised from start to end month... then it is a technical fault on their side...if it did at any point achieved what they promised (this is another story which i will tell you later below) then both sides are not at wrong... if they get this capping BS out in time before you submit your complains to the MCMC or whatever consumer trade council, you are also screwed because if they do notify customers of new policies then they are not totally at wrong...

okay.. back to the point if you do achieve some certain amount of speed (which i guess you did cos u downloaded 8Gs a day at some point)...then this will need to be tied to a SLA (service level agreement) to make your complaint work, i did not see at any point in the document that mentions there has to be a stated amount of throughput during any time of the day only service availability...the SLA, they will have to note in black & white the promised speed/throughput to you as the customer and the variation of performance during a certain period of time acceptable to the customer...service availability and many other things among the agreement...this however does not exists in between us and the isp...

only leased line subscribers do have the power to request for an SLA between them and the ISP because they are paying high $ for it... it can cost up to our 10 years worth of payment for a power package just to pay them 1 month for a 4mbps and above leased line ... in the end, maxis will just come and hit you with the damn phrase that everyone hates <speed is "based on a best effort basis">....with an sla agreement.. you can screw them up if you have the evidence that the performance that is guaranteed in the SLA is not achieved at any point in time...

this is my view... once again i am not related to maxis and i don't want you to blow your whistle over this... i am just a normal consumer who had his first experience with a wireless broadband provider and i have gotten tired of arguing with the ISPs that i have previously used...but never the less fromwhat you shown us from mcmc is a good thing to use in case we want to get out of the termination contract

if you do intend to go to mcmc about this... please do get the facts as straight as possible before you do so or you will just get stuffed like a dummy...cause i do think maxis do have certain relations with them if they are that important...

boy did they read their rules just nicely...which they did ngam-ngam @ 256kbps

"broadband access service" means an always-on bandwidth service that has a downstream capacity in excess of 256kbps

i don't know what you meant by disconnection? mind sharing so we can help you out...

disconnection as in totally no radio transmission at all? the ppp connection keeps dropping? or HSDPA keep falling back to UMTS?

whoa... butthead bro, thanx for your long explanation. We are planning to quit the service without paying the unreasonable penalty fees. And there were a few cases which involved this matter in the NCCC website. Because no point to let them improve their service for a while, then come back throttle in the next month. All of us are frustrated and fed up by their super genius customer service staff and technician. Try imagine a technician that tell you: "20KBps download speed is an acceptable speed for your power package".
Haha, very funny, I received April fool jokes in mid March this year. Thank you Maxis, wish you bankrupt and sell off your company as soon as possible.

That's the worst con idea Maxsux can think of.It further shows that this snake con company would go so low just to cheat its customers.

Desides limiting customers download volume, they would just uncap you for like 10 minutes or a short period of time for just a few days in a week to meet MCMC's ruling to avoid customers having any case with them.That's one filthy and dirty trick only a snake can come to think of.

All this just to piss customers that they are doing this at best effort?

Next time, don't even advertised 3.6mbps.

It should be best effort for the first whatever <**u fill it in**>gb of data and 256kbps thereafter until the next bill cycle.

An the word 'unlimited' is just sooo wrong to describe your service.

The worst damage to subscribers is to sign the contract with the devil for the next 18 months.If you forget to inform the devil 1 month before hand as soon as yor contract expires, the devil will auto renew it for you.How nice.

Next time when some agent of the devil comes asking you to place his pen on the life bonding contract paper, don't even use it.Use your blood instead, it's much safer.

You can't trust him.They are just interested in legal papers and your money.

Well I called Maxis today. Yes I am with the same boat as our guy here. But they were soo friendly (well they made money by making me to wait for ~30mins). Anyway yes there is a 20GB cap a month (ewwww) , they will automatically throttle you back to 256Kbps (whoopie , 384kbps has no impact on this , 384kbps to 256kbps isn't a big deal).

Well , you have to live it up for a year. Now I dont mind if they start to throttle the connection , aslong they can provide me with very good speeds. thats all

Apart of browsing local news (Utusan, Harakah, Star), open yahoo mail what this BROADBAND is all about?

Slow YTube, Imeem, NoNP2P, and capping network. I was basic user for last 3 month and recently otp to advance user this month. Guess what? Even slower. Previously I could use "Free Download Manager" with bittorrent enable me to download aXXo movie. But starting from Yesterday 19/03/08 sharp at 16:00 I could not longer DL those movie.

Yes some of the site I can reach 36kBps (~288000kbps). Yes I can download some technical PDF at high speed. But is MUCKSIS think that I would like to spend rest of my time reading PDF or open public library?

When I sign up, the claim was BROADBAND. Daaaam sure. Broadband is a broadband. If some time is broadband and most of the time is Slowband+Clipband+SelectedBand then PLEEEEEEEEZ don't called it BROADBAND and save my time for registering, install, and keep looking into net-speed meter.

Let me tell you something MUCKSIS, you just to sell bandwidth, if it just really concern for you to provide a service that after I signup you refuse to Sell??? Bandwidth is bandwith and it doesn't matter if it is text, graphic, audio, picture, movie or streaming data; either small or large or humanggest. Therefore, claiming that P2P download causing slow network then please reasonably cap the bandwidth BUT not totally block will you? Do you know word "prorate"?

Now this is my offer. Stop claiming Broadband in your marketing propaganda until this issue is cleared up. Stop taking any new customer until you have proper upgraded to serve the existing customer. Stop recruiting sale agent. I'm feedup with your claim that you upgrading some thing now; lagi teruk ada.

Soo please unblock my P2P data. That is not you morally concern to you what so ever. I want my bandwidth; that is all about as I'm willing to compensate amount being paid as Advance user with constant 42kilo byte per second (320000bps) as Basic user speed. Yes please cap my connection to 42KBPS regardless the data format, protocols or time constrain as UNLIMITED ACCESS as your MUCSIS claim. Your term and condition is very bias and unchallenged; which still does not provide fair agreement. Therefore, I can personally challenge your service with your own materials. Fact tell the truth by itself.

Yooo Minister please look into this matter; some MUCKSIS selling false product. Do you want a proof? Yes? Then Download Torrent. Browse YouTube.

cc: http://www.maxis.com.my/maxisbb/
cc: http://forum.lowyat.net/topic/535185/+1640&#entry16266799

totally agree.. STOP THE FALSE ADVERTISEMENT & STOP GIVING FALSE INFO!!! MAXISBB SUCKS


This post has been edited by Pullcastor: Mar 20 2008, 08:01 PM

don't think they will really charge you the remainder of the months in your contract if you terminate... i think someone experienced it... maybe one or two hundred for processing and shits....

if they did tell you 20KBps is acceptable then it really is too much maybe you just got a dumb ass when you called...hahah...

my experience with the help desk and customer service has been quite good... well mannered and if in case they really don't know... they pass it on to some higher level guys instead of reading out the resolutions from a computer screen like streamyx help desk guys does...r

arhhhhhh... there is where you are wrong.... they never advertised the word "unlimited" in any part of their package or website...at least i think ...if they did they will be in deep shit by now... they only used the term unlimited with the I2GO packages if i am not wrong...

but frankly... are you really not getting an acceptable speed at all? at least i mean before the capping happens...

actually i am very interested if there are maxis agents come to me to sell maxis wbb... cause i would so like to shoot them in the head right on the spot to revenge on them bunch of shit heads who don't know their product well enough...

imagine me asking "is this a modem or a modem / router? i want to use it with several computers at home using network cable" (i was asking advance 640kbps package)
pretty straight forward question right? basically i am just asking is this a standalone modem, or it has built in router functions to determine i basically need to buy a router or just a switch (or wireless ap if i would want wireless)

SA answers "this is a modem, you will need to buy a router separately for several computers"
lucky, i went home and check before i went to actually buy a router... a switch would have done enough for wat i wanted...cause DHCP and routing functions is already in built...just that we can't configure it that sucks...

i also did ask "if i get a router, what is the configuration settings i need to set the dialer up?" (at that point i have no idea of the differences differences between maxis wireless and streamyx)
so i basically wanted to know if there are any special settings and would like to acquire the dns servers and username. password to login with which i assume was quite simillar to streamyx if it requires a router...

SA answer was simple "everything is in the box, you don't need to configure anything. just plug in the power and it will work" (sim card he had the courtesy to slot it in for me, mind you)
at that point... i knew he does not know what he was talking about and i decided to go home and check it out myself...

my friend however did end up buying a wireless router and it did not work well because he kept plugging the modem into the WAN/modem port thinking it was really a modem (he was a streamyx user too till his whole modem / router setup got blown to pieces by lightning once too many times )... believe me, you can go ask them the same thing today and expect the same answers from the SAs... anyways this is out of topic sorry...

as i know... you are a power package user right? it must have to hurt a lot...

anyways they should just throttle p2p traffic like tm does... but with xunlei nowadays... p2p is hard to throttle too...

erhhh... i think most subscribers here knows already that p2p does not work well and maxis did really clarify that there are not guarantees on p2p services and also they do not encourage it....

anyways cool down... or join the gang to threaten maxis for termination (that is the only thing you can do now, pull more people in if you want them to feel scared)

What's this image taken directly from Maxsux net Power Package Ad about?

I thought I just a PUSSSSSSY CAT!
I did! I did saw a PUSSSSY CAT!
Unlimited broadband usage BS.

Proof/Picture here

hxxp://maxsucks.com.my/personal/pic/broadband/new/slide7_3.jpg

Change the x to t and maxsuxks to its real name.Power my asss.

Butthead,
You were slightly incorrect about the wireless router setup, you can still connect the ZTE to it and run it on pure Access Point mode.It does basically the same function as a switch wirelessly.If the routing function is not disabled in the wireless router then the situation would come to what we call a double NAT routing.
I don't even want to talk about sharing with the Power Asss USB modem package.
It's real pain in the <your turn to insert here>

Hot News:
Also would like to inform you that Maxsucks is making their staffs sign bonding contracts with the devil to churn extra revenue.Of course they get slightly special rate and they can choose to have the payment directly deducted from their phone allowance of RM350-400 every month.But their staffs are also forced to sell their souls to the devil for eternity<18 months> in doing so.

This post has been edited by Kukumalu: Mar 20 2008, 10:51 PM

wat's wrong with this stupid maxis?
i got extreamly suckssss connection these 2 days..
cant even log into messenger..
once it logged in.. it will reconnect again...
keep on signing in n out totally interrupted my works..
file cannot be send n bla bla bla..
what the XXXXX...

can i burn off the maxis??

62 kilobits = 8kbyte persecond(the same speed for dialup +/-)
advance package/640kbits = RM78 EVERY MONTH FOR 18 MONTH = RM1404++
NO P2P/TORRENT NEVERMIND
AT LEAST GIVE ME GOOD DL SPEED



This post has been edited by Pullcastor: Mar 21 2008, 12:12 AM

Gee! Thanks kukumalu for finding that Pusssssy Cat . And actually for those that willing to sell something like water, electricity and communication they must follow strict rule known as "Social Contract". But when come to advisement of something that you not really perform can hurt both parties. Yes, I signed with devil and the devil also myself. The point is, by signing that contract, the provider MUST PROVIDE what they claimed.

By the way, UNLIMITED carry a plain meaning UNLIMITED. Agreed, those unlimited represent limited to "up to 3.5Mbps" or what-ever-plan is acceptable because it is stated on the advertisement material. Apart form exceptional, everything else is UNLIMITED. Therefore, P2P as they claim not supported is nullified by their own statement. And can now I have my P2P? PERIOD