Anyone facing this issue when suddenly you are browing your internet and playing games, your internet connection stop but IP stays the same, never dc and router never restart by its own

Opening chrome/IE/Firefox on PC and phone will bring and direct u to paynothing page

https://unifi.com.my/yearendpromoeligible



damn shit...after keep call and complain TM 100 line for 8th time and livechat 12th time, and keep spamming unifi FB...this problem arise.

This post has been edited by PointOfSale: Oct 29 2019, 12:11 AM

Time to change router and change DNS. Never had this issue.

using asus router 3x3 and using google dns la

Never heard of this before. Check that you've paid your bill.

im same problem with u , with connect my phone keeep promt this and need press only can continue wifi access

What router and what DNS are you using?

mine is still the same Dlink DIR 850L
with 8.8.8.8

in this week start, randomly phone will force stop my internet and promtp this fking website, have to clcik and prompt another 1 blank plage with connectivityxxx only can access back internet.
totally A Rogue act

not only phone, same goes to pc..jz now playing dota 2 suddenly internet stop for 10 seconds, tot line dc..so i open chrome n type google...direct to paynothing page...then go inside router..no error n ip never change . use phone .wifi top bar prompt no internet connection but show paynothing picture..after 10 seconds google back to normal . ..router log shows nothing


dota 2 dc . me rampage n owning got dc...haizz

same shit just like me..its like using free public wifi when connected to it then pop up a page asking u to login ...exactly the same like u connected to home wifi...but the internet connection get disconnected..ur phone wifi top menu bar will show, no internet connection when u click on it..it dorrct u to router page 192.168.1.1

.im not using tm router n using google dns.

i knew ppl facing this issue

This post has been edited by PointOfSale: Oct 25 2019, 03:49 AM

Nope, nothing changed before and after

Will keep monitoring on this

Nothing like this happened yet. But thanks for the heads up.

But this is so wrong. It's like man in the middle attack. It should be illegal for an ISP to do this kind of things.

confirm i kena and they doin it..its like they are pushing advert to u

If you are already using Google or CloudFlare DNS but still kena hijack... Could it be TM is using a transparent DNS proxy to capture all DNS (port 53) outgoing traffic?

If yes, should make consumer report.

https://www.dnsleaktest.com/what-is-transpa...-dns-proxy.html

i still can go chat bate n pon hub ...they confirm hijack

happenned again...internet just freeze 15 second, press refresh blank page...then paynothing promo page appear...

tested with dnsleak..all google dns...whats wrong then

It happened to me too, now I m facing constant disconnects from Unifi this few days. I checked my router log, it seem TM Unifi disconnect every few hours. I need to report to TM unifi.

This post has been edited by mamakap: Oct 25 2019, 09:49 AM

Use tm over 6 years this is first time feel dam bullshit, playing game force DC... Slow internet can endure, bull this totally can't tahan, mine is 100mb packages.

I didn't notice my internet stopped working, but I often leave my PC to idle, so when I come back to my PC suddenly a new tab has opened in my Firefox browser and that ad is displayed.

Memang nak kena complain ni. How do I go about making an official complaint and to which authority should it be made?

They can monitor all your usage even with different DNS usage.
But srsly they can't push those ads to force people to bind with 2 years unless those ads appear if you didn't pay your bill.

So, this problem for those already applied the promo? never got this problem. I used cloudflare dns, opendns and redtone dns. google dns never give me good response. TM again very itchy to change their concept of plan. I'm waiting next movement from them early next year. They might change the price again. I wonder they will came out again new price for speed 100Mbps above.

This exact same thing happened to me. Intrusive pop up one thing, connection freeze another thing. Moving house soon, bye bye TMNut.

Using Google DNS BTW.

This post has been edited by Newt0n: Oct 25 2019, 11:00 AM

I also facing this issue since oct 22,everynight when i play LOL, confirmed will get disconnected for 15 seconds and then chrome will pop-up automatically and displays the advertisement. Taught my pc is infected, scan pc but get nothing

lol sea or na?

Sea

Nope never kena. is it cause i apply for paynothing offer. deswai got exempted

User already start complain in unifi fb about this issue

U can see, my wifi is connect, but game force disconnected

same la

TM purposely disconnect ur internet..then IP change already to show you advertisement. I play dota 2 also dc

Until now the issue still persists,keeping get disconnect and popup the advertisement,is so annoying,dunno if lodge a complain to live chat works or not..

Pop up random time?
I did not apply paynothing, not yet see it happen

yes is random,normally after 2-3 hours will sure disconnect and popup will sure come

Interesting issue. I've had weird disconnects in my router's log lately that come pretty much on-schedule every 2 or 3 hours like in this thread, but I've not seen this popup ad.

The disconnects started happening around the same time as the ads in this thread reported too.

EDIT: It's definitely not my router, because the system log list would be reset as well. After the disconnect, IP address changes. So it's either a BTU problem or I'm being affected by this ad.

This post has been edited by blackbox14: Oct 27 2019, 01:32 AM

yes every 2 3 hours...cant online game coz sure dc

sound familiar, like some script monkey is hijacking the router or either it's isp monkey business, saw the same issues in streamyx long time ago. because it's static ip address, easy target lol. So, try to disbale some access control services in your router, better reset your router first, disable TELNET, remote access and anything you not using it like ftp etc etc. some serious things in router access controls serives. damn, internet security forensics lol.

take a moment checking this https://www.f-secure.com/en/web/labs_global/router-checker

just check it out, it's your router in the list of security risks of back door. many router firmware not updated for years!

This post has been edited by island: Oct 27 2019, 06:44 AM

all secure la...still getting it ..unifi problem

What router are you using?

The disconnect/reconnect happens rarely. Not sure why. Sometime they're so frequent that the internet will be unusable. Here's an example from a few days ago.

Each of the above is an IP address change cause by pppoe reconnecting. Why it is doing it, I don't know.

This post has been edited by soonwai: Oct 27 2019, 07:08 AM

TM router came with many hidden settings. also clear the cache ARP table

Why clear ARP? Are you sure you know what you are talking about?

And how do you that? For which TM router?

This post has been edited by soonwai: Oct 27 2019, 09:32 AM

Mine has been going since the 25th. Still going on today and consistently every 3 hours. Here's bits of the log each time the IP address changes.

2019-10-27 04:06:42 nat[22292]: <6> 211501 Initialization succeeded
2019-10-27 04:06:41 nat[22292]: <6> 211501 Initialization succeeded
2019-10-27 07:06:50 nat[2477]: <6> 211501 Initialization succeeded
2019-10-27 07:06:49 nat[2477]: <6> 211501 Initialization succeeded
2019-10-27 10:06:59 nat[12578]: <6> 211501 Initialization succeeded
2019-10-27 10:06:58 nat[12578]: <6> 211501 Initialization succeeded

The addresses have also not switched from a certain range.

This might be a separate problem entirely though, so I'll open a new thread on it.

Better report to TM. Try your best to explain. For this type of problem, it's really difficult to get through to them. 2 years ago I had the same problem in my shop in Bangi for about 3 weeks. The router is Mikrotik. Off and on, its PPPoE would disconnect and reconnect, sometimes 4-5 times in a row, multiple times a day. It wasn't critical, I dillydallied and by the time I got the router logs to make a report to TM, it stopped.

Yeah, different problem altogether.

This post has been edited by soonwai: Oct 27 2019, 11:47 AM

Same issue here, is this done by Unifi on purpose, or they actually got hacked? If they do this on purpose this is very shady, annoying and unprofessional.

Recently also got this message
Feel my home fiber become like commercial WIFI ==''

Their FB page is starting to have people complaining about it, I think they did it on a large scale, flooding everyone with pop-up ad and stopping internet. This feels more like a hacker job, than a moronic ad-campaign.

Holy shit. I kena this also. Keep dc everyday. Then this 2 days i got this popup

can post the FB screenshot here? They block me coz i keep complain in their fb page

ME TOO! happening since early this week, literally happened two times already just tonight

do your responsibility and post it in FB unifi page la

Yea, I just did.
They ask me to PM my ID to them, but when I did, they ignored me.
They have always been pretty terrible, but this one is almost a moronic show-off on how they can intrude into our privacy, and show us ad.

Same here, been getting constant dc and promotion when connecting back. Since 27th OCT midnight. Checked twitter etc, complained, they just ask for account verification and it doesn't solve anything. Isn't this illegal for them to hijack ur browser ?

post your problem in unii fb n let user aware

Looks like I'm not the only one. Internet kept DC every 3 hours.
But I don't have this ads though.

TM really needs to stop this intrusive ads. Need to report this to MCMC.

Your case is like mine. No ads appear, and not as easy to solve.

Other thread has people saying that they did port reset and the DC and ads stopped for them. Did not work for me.

As a note, I have a friend who stays in my neighborhood (within 500m of my house), and one who stays a bit further out. Neither of them have this issue.

I'm also adding here that my ONU/BTU is the Alcatel one (silver unit), and my router is Archer C7 v4.

This post has been edited by blackbox14: Oct 28 2019, 04:49 AM

Funny, I have not encountered this problem with my Unifi.

I am on OpenDNS and my YEP submission is not activated yet.

Are those who encountered this problem on YEP already?

My router has been up continuously for 45 days already with absolutely no issues at all.

I am on 300Mbps Turbo Upgrade 2018.

This post has been edited by raynman: Oct 28 2019, 06:55 AM


Attached thumbnail(s)

For those affected... have you tried DNS over HTTPS (DOH) or DNS over TLS (DOT)?

When you use that... any difference?

What's funny is I'm on the 500Mbps Turbo Upgrade, so my package doesn't even qualify for their promo since it's only for packages up to 300Mbps, yet I'm getting spammed by this stupid ad.

That is not true. You can redeem your 500 Mbps Turbo Upgrade package to YEP using Self-Care (Web). No change in price and specification.

That is if you don't reset your router.

I had no problem at all (my connection was 57 days) until a power outage happened in my area yesterday afternoon, turning off my router. Once the power is back, this 3 hrs DC happened.

This post has been edited by reddevils500: Oct 28 2019, 09:12 AM

Well. my system log shows no disconnections at all.

How do I go about doing this?

This issue started for me after I restarted my router some time last week, so that might be it. TM actually has a record of when the disconnecting started for every affected account, but it seems they're denying all responsibility or have no idea what their administration team did.

The support staff are quick to blame it on me and mention potential charges instead of thoroughly investigating their side first. I'm not sure what good sending technicians here is going to do at all.

So this thing happens AFTER your router is rebooted?

I'll make sure mine doesn't. Haha!

I've not seen this advert, but have had freezing Internet sporadically since last week

Weird. I don't have this freezing problem. Everything is normal. No disconnections. No ads.

site allowance

Popping in to add to the chorus of voices. I have had the ads occasionally, even with Cloudflare/Google DNS set on the router level and my own router, but the regular disconnects every 3 hours is what's getting me. Internet should not be disconnecting regularly every 3 hours on the dot, really. I can't say for certain but this DC issue, and a number of other online gaming-related issues (rampant connection errors in Destiny 2, for instance) did start to become a real problem after a power loss last week... anecdotal, but might lend more credence to the theory of a router power cycle causing it. Thing is, I changed routers in the meantime and it's solved some issues but these ones remain frustratingly present.

Anybody had any success talking to TM about this?

This post has been edited by Schadenfreude: Oct 28 2019, 11:21 AM

Yeah, damn TM support is always like that. They always blame the customer first. Real stupid. I guess it works with laypeople.

But back to the 3hr DC issue, this is definitely a TM problem. It sounds like someone at TM accidentally configured 3hours for the pppoe session time. If you were connected before they configured it and you don't disconnect then you'll be fine but as soon as you disconnect and reconnect, the new session time comes into effect.

I haven't seen it myself yet and neither has my neighbours so it's limited to affected pppoe concentrators. Maybe post your location or, if possible, pppoe server id if it's happening to you.

For example, mine is ibse01.bgi which is Bangi. You may see this in your router logs. On Mikrotik routers, it's in PPPoE status.

This post has been edited by soonwai: Oct 28 2019, 04:29 PM

I'm in Kelana Jaya, for the record. Can't seem to find the pppoe server id in my ASUS router logs though, although maybe I'm not looking in the right spots...

This post has been edited by Schadenfreude: Oct 28 2019, 01:14 PM

https://www.linuxbabe.com/ubuntu/ubuntu-stubby-dns-over-tls

I have not been affected yet... But I have been using DOT since I visited this thread as extra safety/privacy precaution. So far seems OK.

If for Ubuntu got, for sure other OS mesti ada.

Yeah, my friends in the area have not disconnected and I have warned them not to disconnect until the problem is solved.

I can't find the pppoe ID entry in my logs either. But like Schadenfreude, I'm in Kelana Jaya.

Thanks. I did try to use Cloudflare DNS which has DNS over https and DNS over TLS to no avail.

I don't think you need to worry as long as your pppoe stays connected. If you've restarted your network equipment in the past few days and are unaffected, then you're safe.

Haha whereabouts in Kelana Jaya? Most of my friends have moved out of KJ or are still in KJ but completely technically unaware, so I haven't been able to check if it's location-specific.

Driving over and asking to check their router logs might be a bit much, really... haha.

PC Kena virus la ni

They did not get back, I've contacted them since yesterday.
I've filed a complain here anyway https://aduan.skmm.gov.my/
What they did is just too moronic.

Today they inject an Ad into our face, what are they going to do tomorrow?
Take over our PC to mine bitcoin?? Scan our HD and sell the findings for targeted Ad??
This is too moronic.

I have my Skype call & even Offline game disrupted just because they want to show that bloody Ad.
This feels like 1992 when I'm watching TV2.

Just pray your area doesn't get hit by the power outage. Or else goodbye to your unlimited Internet time.

Also possible to cause the same symptoms. But not the same cause.

I set my router to auto restart everyday at 5am.

To those affected... what's the common factor? Geographical location? Package? Modem/router brand?

This post has been edited by Buffalo Soldier: Oct 28 2019, 04:40 PM

I think, suspect, its Firefox.
It get so annoying, I switch over to Yes 4G Wifi.
And my Firefox got triggered, does a TLS hanshake with Unifi / TM,
and behold the damn Unifi Ad appeared again.

I'm not even on Unifi network anymore, what have Unifi done to my PC?

This post has been edited by neogeocdz: Oct 28 2019, 04:55 PM

This router seems to be having recurring PPPoE disconnects for 2 days. But not 3 hr intervals. Shah Alam Sek 7. Concentrator: ibse02.klg
It has stopped for now.



This post has been edited by soonwai: Oct 28 2019, 04:58 PM

I'm wary of mentioning specific area but I'm quite near to paradigm mall.

Just got an update from a friend nearby that his house also lost PPPoE connection. This person was one of the people I warned not to turn off or reset their network.

We can't dismiss the possibility that TM got hacked somehow. They seem completely clueless about all this, and it's within service provider SOP in Malaysia to keep the truth hidden.

As am I. Hmmm. I'll ask if any of my (few) friends closer to the Kampung Tunku area etc have been having issues, or if it's this particular area around Paradigm...

I didn't mean to snoop, was just trying to see how localised the issue is.

This post has been edited by Schadenfreude: Oct 28 2019, 06:04 PM

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.



I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.


Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.



My asus router can up to 60 days in asus log but doesnt means Ip and ppoe never reconnect and change.



How to use? teach and guide la.

They route u to DNS page and make u dc so u can watch the paynothing ad

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

How come my Unifi connection does not have this 3 hourly disconnection like yours?

My WAN IP address has not changed for 45 days.

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

COnlanfirm TM problem la.

Only mikrotik got and also pfsense

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.


you forgot to clear the browser cache. Perhaps Yes 4g is using TM unifi DNS or line as backbone

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

Not kena hack la.If kena hack wont put paynothing ad already la.

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

mylinear @mylinear

soonwai @soonwai

This user need your guide.

Who say cannot apply for 500 and 800 mbps? Both of them say can apply and able to apply. Anyway..user in unifi FB scold and report 100 /300/ 500/ 800 cannot apply as well. But @soonwai able to

I'm having the same problem here Unifi disconnect and reconnect back every 3 hours after i restart my router since last week. I only notice after check my router system log. Not sure why and how it happened? I already lodge a report with CS, CS told me will send technician over for checking but RM53.00 inclusive SST will be charged to bill account if it is customer fault.

Between my area next to Kelana Jaya. I swapped all 3 router available at home ASUS, DLINK & TPLINK. All having the same symptoms. Disconnect and reconnect WAN IP address every 3 hours. No early or late, exactly 3 hours. Like someone setup it to renew IP address every 3 hours. I think it is TM Unifi fault.

This post has been edited by LKokWei: Oct 28 2019, 08:56 PM

Same issue as this thread... maybe should merge? Hopefully get better exposure.

https://forum.lowyat.net/topic/4655543/all

Dont merge... Yours altho similiar but different ..something like dns redirect or inject...and it has being solved


this topic problem is different... TM disconnect user every 2 3 hours to show advertisement

I deleted Firefox, the disconnect still happened, but Ad is not triggered anymore.
On another PC that I still have Firefox installed, same issues.

Unifi responded and said that their technician has looked at the issue (Whatever that means),
and asked me whether issues persist.
It still does. Gosh, this is frustrating.

Faced this issue as well, but following the troubleshoot at other forum, the ad does not show up now. Changed to cloudfare dns. Hopefully it wont occur again

Still dc but no advert pop up

but now 210.187.223.254 exchange or server got time out issue...

u guys using what ip server? ur own ip then to exchange server ip?

Tulan..now keep timeout....cannot play online games


Time to bring out my IBM server Pfsense firewall router with load balancing triple play , UNIFI, TIME and maxis mobile line

I understand you're frustrated, but was it really necessary to multi quote me with the same copypasta reply and demand people to post on fb?

Anyone who has contacted TM is doing their part already.

Also anything is possible until TM reveals the cause. I need only point you to the CIMB Clicks incident that happened several months ago where they were hacked. They still never admitted to it.

Let's just try to keep people updated on the issue here first and foremost.

I am on Cloudfare DNS, it didn't help at all.

Regarding the 3hr disconnect problem, I bet it's because TM installed a new PPPoE Concentrator and its defaults for PPP Session Time is 10800 secs.

Or some intern at TM thought it would be a good idea to change it to that.

The paynothing ad problem is not due to DNS. I'm quite sure of that but I can't check further as my area is not affected by it. If it happens, it'll happen with any router.

Should be no problem for Turbo500 to get it.

1. Sign-in to unifi.com.my
2. Click the paynothing banner (the small one above "Billing")
3. Scroll down to "How to enjoy promotion?"
4. Under "Existing Customer" ,click "via self-care"
5. Hopefully under "Select any of the eligible plans below for redemption", you'll see your Turbo 500 package.