refer to terms (d) and (f).

What is wrong with (d) and (f)?

It just explainsthe the waiver and how to do the YEP.

Please explain more as you are being very vague.

Make sure that the CS put that in writing so that you can bring this to court of law if they did not fulfil their promise.

Clause (g):
Starting from 1st January 2020, customer’s will be charged with full charges as per the unifi plan and other add on subscribed.

This allows TM to officially launch higher priced plans such as the 500M/800M plans and they have full right to adjust your pricing to what they are launching.

Currently their 300M plan already is going for RM199.
So easily 500M will be over RM200 and 800M will be close to RM300.

Put this in simple way, the whole idea of this YEP plan is to lock their customers in another 24 months full remaining months contract and the 2nd hideous intention is to allow themselves to reprice their 500M/800M plans to those Turbo customers by making you give them the approval.

This post has been edited by Candy12: Nov 1 2019, 12:25 PM

(d) For existing unifi customers, the current unifi contract period will be refreshed
to 24 months by either applying to upgrade or downgrade the current unifi plan
and thereafter qualify to enjoy the Campaign upon service activation

g) Starting from 1st January 2020, customer’s will be charged with full charges as
per the unifi plan and other add on subscribed.

If you read both terms together, the terms/conditions mean that we agree to upgrade or downgrade to the new plan and the new charges will start on 1 Jan 2020. That is what I understand from the terms and conditions.
Where in terms and conditions say that the new contract is exactly the same as the one you are subscribing now?

IMO, that is being misintepreted. It has to be read with the previous clauses for example with (d).

What it means is that till end of year, the fee is waived, as per (d). From Jan, your fee is back to full (or normal / existing), meaning no more waiver. It does not mean the price you pay for your existing package will increase or your speed will decrease, as said by jackbanner.

Even if the actual price is changed, for example RM329 to RM349 which we can already see from current bills posted, they have adjusted the discount to maintain the existing price.

Another example is your bill used to show RM179 as 300M price. Now it shows as RM199, according to the new price. But your discount has increased by RM20 to maintain your final existing price.

Even from the FAQ, it is stated. Look at #19 here.

https://unifi.com.my/lsds/assets/documents/...6a_27Sept19.pdf

If you go back and read posts from 01 Oct, this has already been discussed. Initially there was the word "maintain" in addition to upgrade / downgrade.

If you use Change My Plan page, you are changing / switching / upgrading / downgrading your package. If you use the redeem page, you are maintaining your package as there is only one package listed there, ie your existing package.

Read my previous post to this.

Look at #19 here.

https://unifi.com.my/lsds/assets/documents/...6a_27Sept19.pdf

Added:

Also read #12 in the FAQ under "Existing customer" section. It also stated maintain existing plan.


This post has been edited by mylinear: Nov 1 2019, 12:41 PM

Then, it is clear that they should allow us to maintain the existing price and speed, else we have a case against them

Why not asked tm through fb messenger.

Wow, I am surprised this thread haven't been nuked yet, like free for all the last 10 pages hah hah
Hard to sieve through the info like that. I am on YEP RM139 and 30mbps only also didn't feel like I lost out also, just have to restart from beginning and tough it out for 2yrs before even hoping got chance to go Turbo

Actually my transition was RM219 for 50mbps, and then opt out of Turbo to go for RM159 100mbps with Ultimate pack and STD20.
Maybe my mistake started from there before I had a chance to check out LYN.
That time already made complaint to MCMC that pricing wasn't fair, but their reply was you chose the 100mb package willingly. Ticket closed just like that.

That's now history oh well. Then, after doing YEP, I still stream on my AOTG etc, ok ah not feel lagging also.

Still, it still kinda sucks not to be on the bandwagon of 500-800mbps for my same price

Did you contact TM / CS to find out exactly what the (g) clause means? I'm just wondering if they actually told you that your package price will go up to advertised price from Jan 2020. Or its just based on some doubts / misinformation going around.

The 500M and 800M prices are already in the RM2xx and RM3xx range. We know this from a year ago when turbo was done. It is nothing new. Its just that they have not launched them as new packages so far for some reason. Go look at soonwai's post of his bill. You can already see the 800M price there. Go look at other 500M bills posted before. Perhaps you are not aware of this, that's why you think there is a hideous intention from them.

BTW, RM199 for 300M is also not new. Did you think all this while 300M was at RM139? It was not. It has been RM179/199/209/219. Just because of a promo, users got it at RM139. So even the currently new advertised RM199 300M is not really new. Whether the price is too high is a different story though.

If you think about it, do you really think that TM would "trick" users who are for example paying RM1xx for 500M or 800M to start paying RM2xx or RM3xx from Jan onwards? Or they will lower your speed to 100M if you are only paying RM1xx.? There will be much backlash from users and the authorities if so.

While I can understand your frustration due to your circumstances and not being happy with your package, you should not let it cloud your judgement. I do agree with you about locking users in for 2 years. This has been clear from the start. Users know it already. They have reasons to do so, we may find out sometime next year what it is. Maybe due to competition.

Feel free to contact CS and get verification and keep a record of it in case you need it in Jan.

Thank you once again for taking the time to check on this.


Just in general...

I really think there are some users who mistakenly did Change My Plan. Especially 300M users. Then they say they lost their discount. Then there are others on 500M and 800M who looked at Change My Plan page and saw there is no 500M and 800M package listed there. Then they say they are not eligible.

The result / conclusion these users come to is correct. Because if you choose new 300M plan, your price will become RM199. And there is no existing 500M and 800M plan to choose from anyway. But the process they did is wrong in the first place. They should use the "redeem" page.

Then they start complaining on social media etc. And say they are being cheated etc. Then others pick this up and start having doubts etc. Then they also go round spreading it. They get banned from FB for example. So they go elsewhere and start ranting and raving. Because nowdays, viral viral viral is everything. Right or wrong, no checking facts, no rationale discussion, no common sense used.

I have also not been pleased with TM on many things over many years. I think most regular forum users here are the same. But many have become so sceptical and suspicious that they don't even bother to check on things and just assume there is something bad going on.

I think there is no end to this until end of the year as users will popup in this thread and bring up the issue over and over again. Just have to read this thread from 01 Oct onwards.

I think those who wanted to do the YEP would have done so to maximize free bill. Those who haven't, either don't want to (which is ok) or have doubts (some unfounded). Already 1 month has past, so already 1 month less free bill.

Each user is entitled to decide what they want to do.

This post has been edited by mylinear: Nov 1 2019, 03:49 PM

My house is using AMP Cat5e. Years ago, during reno, I requested the contractor to use that. Currently I'm using Dintek Cat5e for work and personal use. Still have half a box left. So no Cat6 yet.

It's OK. I'm happy with how I interpreted their TnC. I do remember reading it now on Oct 1. For me, it's free 3 months and price remains the same in Jan 2020.

Contacted unifi 3 times today,
In the morning with call,
in the afternoon with live chat,
and in the evening with call again.

All giving same answer, the price will be the same as they are currently are.

Wow a TM Ambassador really hard at work trying to write this much to fan off doubtful customers.
Not even a fan will go out this far to answer this way.

Clause (g) states it very clearly, full charges apply according to the plan you subscribed. As per now, there is no official turbo 500M/800M plans yet for public to subscribed. This is very dangerous and reserved clause which gives them full right to make changes to any available plan come 01/01/2020.

Contact them for clarification? Good luck getting a definite answer from their messed up organization. Most don't even have any idea what their management has in mind or even their own latest packages.Most will only answer you by the script or by information known by their own colleagues.

Blacklash or not, once fooled twice shy. They changed from 1-time RM500 penalty to remaining months quietly early this year when making contract renewal, what makes you think they can't play it again?

This post has been edited by Candy12: Nov 1 2019, 04:26 PM

not only you brother...

if i have Time as alternative, i won't hesitate to switch

if only we all have Time coverage...then we can plan a mass opt-out from tm and teach them a lesson


This post has been edited by lyc1982: Nov 1 2019, 04:33 PM

Hopefully you didn't get the same CS giving the same answer...

Can you share your 500M package price and discount as shown in previous bill without personal details? Its ok if you don't want to. If you do YEP, check dashboard details especially discount before and after YEP.

This post has been edited by mylinear: Nov 1 2019, 04:28 PM

Nowadays, most of them not find the proper way without find out the reality before proceed any actions. Acts first rather than think triple. Should done in proper way, right manners and right paths. Viral is their right paths

I suspect they will came out other options again early next year might be in February because TM is very itchy mix the prices. TM should done just like maxis, switch automatically that those pay higher to current price. I remember that their 30Mbps package price more higher before they launch new one for RM89. They switched most of their subscribers from their system. But TM is afraid of trying give something happy for their customers.

just performed a downgrade to RM89 package. (down from RM129).

now waiting them to offer even lower package lol

The reason they don't like doing auto switching with price adjustment for speed upgrades is because they want to intentionally make their subscribers renew their contracts with new terms that favor themselves quietly hoping that many dumb users just sign and accept the new deal in front of them.

Always with hidden intention which makes them a very dishonest company to deal with.

We all know the real intention behind this YEP 2019 free until year end deal. To lock users for another 24mths and to slip in new clauses that favor their future plans.