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> Grab Driver Discussion V4, Info and FAQ

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TSdoraemonkiller
post Dec 13 2017, 10:03 PM, updated 4y ago

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I am GrabAlpha (recruiter), all the info below are basic knowledge of how to be a GrabDriver.

Grab (formerly known as GrabTaxi) is a technology company that offers wide range of ride-hailing and logistics services through its app in Southeast Asia, specifically in Malaysia, Singapore, Thailand, Vietnam, Indonesia and the Philippines. As of July 2016, the number of drivers registered in the network was over 350,000, and the Grab app was downloaded onto more than 19 million mobile devices across Southeast Asia.

How to be a GrabDriver?
Sign up here: https://www.grab.com/my/driver/car/
Ensure that you have taken picture of your IC, Driving License, your personal face picture, and Latest Car Insurance Policy (your name must be stated in the policy) for upload purpose.
Or
Sign up with GrabAlpha (specialise on recruiting new driver. Does not need to go to GC centre for verification and training) (usually training will be provided face to face or in whatsapp group)

Driver rules of conduct, How to use the driver apps, Driver manual, video presentation will be given once registered.

Driver Eligibility
-18 years old and above
-Full Malaysian license (no ‘P’) + Malaysian IC
-Car manufacturing year 2008 or newer, minimum Myvi/Axia (economy)

Rejected Car List
» Click to show Spoiler - click again to hide... «


Eligible cars for 6-seater
» Click to show Spoiler - click again to hide... «


Eligible cars for Grabcar Plus *Klang Valley & Johor Bahru* (available from 30th Oct 2017)
» Click to show Spoiler - click again to hide... «


Eligible cars for premium
» Click to show Spoiler - click again to hide... «


GC Driver Penalty Guideline
Warning
» Click to show Spoiler - click again to hide... «

3 Days Suspension
» Click to show Spoiler - click again to hide... «

5 Days Suspension
» Click to show Spoiler - click again to hide... «

Banned
» Click to show Spoiler - click again to hide... «




Payment Process
Weekly Payment Cycle: Mon 12:00 am – Sun 11.59 pm

Incentive Payout: Directly topped up to your Cash Wallet by Wednesday

Transfer from Cash Wallet to Bank Account : 1-3 working days (For Maybank), 2-4 working days (For non-Maybank)


Weekly Driver Statement
Weekly Review: Breakdown of Payout - Cash and Grabpay received amount, Incentives, and Referrals. (Email will be send on Thursday)


GrabCar Contact
General support line (24-hrs): 1300 80 58 58

Feedback or complaint on a trip: Grab Driver app > Support > look for the option that you wish to choose.

Payment related: gc.my.payments@grab.com

Add/change second car (must be different category) or upgrade to MPV: admin.my@grabcar.com

Update documents such as insurance covernote : https://grabcarmalaysia.formstack.com/forms/gc_update


Frequently Asked Questions
https://docs.google.com/document/d/1oM51_ky...VbQ/mobilebasic

I recommend to install this apps if you are using Android phone. It is created by me. The apps have incentive structure for different cities, the contact number and email of Grab.
https://play.google.com/store/apps/details?...nmark.grabregmy


Telegram group: https://t.me/joinchat/BDJcKBEgPz2FcfIqAXB9MA

This post has been edited by doraemonkiller: Oct 11 2018, 12:58 AM
TSdoraemonkiller
post Dec 13 2017, 10:04 PM

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Klang Valley and Negeri Sembilan


Back to Back job (B2B)
- You might get second trip request even you have not drop off the first trip passenger. Just accept it and Grab will inform second trip passenger you are dropping off the first trip passenger. The second trip pick up location usually are very near or same location with the first trip drop off location.

GrabShare
- You might get 2 matched trips at the same time. Both trips passengers want to go same direction or same drop off location. So 2 passengers are only allowed on each trip. It will be either 1+1, 1+2 or 2+2 passengers.

GrabAlpha
- It is selected by GC for recruiting new driver in easier way.

Grab AllStar
- Check here https://graballstars.com/
- More benefits for full time driver.

Grab Ambassador (Not available anymore)
- Opt in Grab Ambassador to get 20% commission deduction.
- Cannot have competitor driver app in your mobile phone.
- Register Grab Ambassador here: https://grabcarmalaysia.formstack.com/forms...tives_structure (only open from Monday to Wednesday every week, only need to submit 1 time)

Grab Associate (Not available anymore)
- 25% commission deduction.
- For drivers who want to keep competitor driver app such as Uber Driver.

Hour Guarantee Incentive Programme (Not available anymore for new driver)
- Acceptance rate at least 80%.
- Rating 4.7 or above.
- Good for full time drivers who want to maximize income.

Grab-Flexi Incentive Programme (The below requirement no longer effective. All new driver will get Grab Flexi incentive provided fulfill the requirement stated in your driver apps)
- RM5 minimum fare guarantee.
- RM6 minimum fare guarantee if achieve 50 trips per week.
- Other incentive (check from the website or driver apps)
- It is created for drivers who do not want to opt for hour guarantee incentive.

Grab-Pro (no longer available since 9th Oct 2017)
- Acceptance rate need at least 88%.
- Hour guarantee incentives.
- For drivers who have competitor driver apps.

Platinium Partner (no longer available)
- Priority Allocation as reward.
- Useful for full-time driver.
- Can get ping easily I believe.
- Enjoy Grab Auto benefits up to 50% (normal 30%)

Grab Ka-ching (no longer available)
- Purchase more credits with lower price.
- Good for full time driver.

Grab Hitch (no longer available) (removed on June 2017-before Hari Raya)
- Good for inter-state trip. Example Penang to KL.
- Able to get passengers from whole Malaysia.
- No need to pay commission to Grab.
- Toll bear by driver.

GrabFleet (no longer available from Septemper 2017)
- GrabFleet was created to increase the quantity of full time drivers in the market.
- It is only for full time driver.
- There is target base on the fleet. Most of the fleet require driver to work 60 hours and complete 105 trips per week.

This post has been edited by doraemonkiller: Oct 11 2018, 01:04 AM
TSdoraemonkiller
post Dec 13 2017, 10:04 PM

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Thread 1: Grab Driver Resource Centre & FAQ

Thread 2: GrabCar Discussion V2, Info and FAQ

Thread 3: Grab Driver Discussion V3, Info and FAQ 14,119 posts with 500k views (13th Aug 2017 -14th Dec 2017)

This post has been edited by doraemonkiller: Dec 14 2017, 12:25 PM
yhtan
post Dec 13 2017, 10:19 PM

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From: lolyat


Please amend on this doraemonkiller

Payment Process
Weekly Payment Cycle: Mon 12:00 am – Sun 11.59 pm

Incentive Payout: Directly topped up to your cash wallet by wednesday

Cash Balance (GRABPAY) Cashout: Manual (before end of cycle). Minimum RM10.

Transfer from Cash Wallet to Bank Account : 1-2 working days (For Maybank), 2-3 working days (For non-Maybank)
TSdoraemonkiller
post Dec 13 2017, 10:20 PM

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QUOTE(yhtan @ Dec 13 2017, 10:19 PM)
Please amend on this doraemonkiller

Payment Process
Weekly Payment Cycle: Mon 12:00 am – Sun 11.59 pm

Incentive Payout: Directly topped up to your cash wallet by wednesday

Cash Balance (GRABPAY) Cashout: Manual (before end of cycle). Minimum RM10.

Transfer from Cash Wallet to Bank Account : 1-2 working days (For Maybank), 2-3 working days (For non-Maybank)
*
Thanks. Will do now.
Jitty
post Dec 13 2017, 10:24 PM

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Number 7 in 2017
SUS1UP
post Dec 13 2017, 10:26 PM

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8 for huat
fapman
post Dec 13 2017, 10:28 PM

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Wangsa Maju hard to get ping at this hour?
willemng
post Dec 13 2017, 10:31 PM

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Finally a fresh page with updated info.
So new drivers please read all info and practice first.
Then only ask questions about the problem bother you which is easily for us to help
Ron2828
post Dec 13 2017, 10:32 PM

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QUOTE(fapman @ Dec 13 2017, 10:28 PM)
Wangsa Maju hard to get ping at this hour?
*
Drive around danau kota area.no problem getting ping even at this hour
cursed
post Dec 13 2017, 10:35 PM

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skylinelover
post Dec 13 2017, 10:40 PM

Future Crypto Player😄👊Driver Abamsado😎😎
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SUS1UP
post Dec 13 2017, 10:42 PM

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QUOTE(willemng @ Dec 13 2017, 10:31 PM)
Finally a fresh page with updated info.
So new drivers please read all info and practice first.
Then only ask questions about the problem bother you which is easily for us to help
*
How do we handle pick up point that we driver have to drive pass a toll. E.g, ping from PJS9 in Sunway when we drop off pax at LRT Puchong Jaya.
We just cancel and waste bullet? Or ask pax we have to share toll or something else? Thank you
garenmusta
post Dec 13 2017, 10:43 PM

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Sifu I wanna ask... there was a day when I had to do record breaking cancellation.. 40+% because there were too many weirdos making booking without show up. Is there any avenue to reduce cancellation rate other than fetching more people?

Also... in order to hit hourly incentives.. do they count by completed trips or by the timing of pickup?

Thanks!!
Defallen
post Dec 13 2017, 10:47 PM

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QUOTE(garenmusta @ Dec 13 2017, 10:43 PM)
Sifu I wanna ask... there was a day when I had to do record breaking cancellation.. 40+% because there were too many weirdos making booking without show up. Is there any avenue to reduce cancellation rate other than fetching more people?

Also... in order to hit hourly incentives.. do they count by completed trips or by the timing of pickup?

Thanks!!
*
The time (hour) you accept the request.
yhtan
post Dec 13 2017, 10:55 PM

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From: lolyat


QUOTE(1UP @ Dec 13 2017, 10:42 PM)
How do we handle pick up point that we driver have to drive pass a toll. E.g, ping from PJS9 in Sunway when we drop off pax at LRT Puchong Jaya.
We just cancel and waste bullet? Or ask pax we have to share toll or something else? Thank you
*
Simple, call up rider whether they agree to pay for the toll cost, if they don't agree, ask them cancel or cancel on your own. Later on call CS to put remark.

QUOTE(garenmusta @ Dec 13 2017, 10:43 PM)
Sifu I wanna ask... there was a day when I had to do record breaking cancellation.. 40+% because there were too many weirdos making booking without show up. Is there any avenue to reduce cancellation rate other than fetching more people?

Also... in order to hit hourly incentives.. do they count by completed trips or by the timing of pickup?

Thanks!!
*
All the job counted by the time u accept (1-2 minutes difference) and completed trips.
SUSmoosekaka
post Dec 13 2017, 10:59 PM

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QUOTE(yhtan @ Dec 13 2017, 10:55 PM)
Simple, call up rider whether they agree to pay for the toll cost, if they don't agree, ask them cancel or cancel on your own. Later on call CS to put remark.
All the job counted by the time u accept (1-2 minutes difference) and completed trips.
*
risky leh...sekali u cross toll d then otw Rider cancel...knnccb
normally this case I just inform of the situation and tell them I cancel.

speaking of far pickup... yesterday when I was dropping off pax near ldp furniture mall, get two pings in a row pickup at Sunway pyramid.... never Kena ping from that far out to pyramid b4. anyone else Kena ping to pyramid from SG way ss9 side?

This post has been edited by moosekaka: Dec 13 2017, 11:01 PM
yhtan
post Dec 13 2017, 11:04 PM

Look at all my stars!!
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From: lolyat


QUOTE(moosekaka @ Dec 13 2017, 10:59 PM)
risky leh...sekali u cross toll d then otw Rider cancel...knnccb
normally this case I just inform of the situation and tell them I cancel.

speaking of far pickup... yesterday when I was dropping off pax near ldp furniture mall, get two pings in a row pickup at Sunway pyramid.... never Kena ping from that far out to pyramid b4. anyone else Kena ping to pyramid from SG way ss9 side?
*
Screw grab CS after that, ask them to reimburse your losses. If CS not sure ask them ask their supervisor. I'll screw them and make that matter serious. If u don't raise up they think u are lulu.

Far pick up is norm nowadays, when u camp at Lagoon Perdana, might kena D'Latour, also might kena Puchong side. When u at D'Latour, also high chances kena Puchong. I remember there is one time morning at Sunway College kena job to pick up at desa mentari.

This post has been edited by yhtan: Dec 13 2017, 11:06 PM
SUSmoosekaka
post Dec 13 2017, 11:12 PM

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QUOTE(yhtan @ Dec 13 2017, 11:04 PM)
Screw grab CS after that, ask them to reimburse your losses. If CS not sure ask them ask their supervisor. I'll screw them and make that matter serious. If u don't raise up they think u are lulu.

Far pick up is norm nowadays, when u camp at Lagoon Perdana, might kena D'Latour, also might kena Puchong side. When u at D'Latour, also high chances kena Puchong. I remember there is one time morning at Sunway College kena job to pick up at desa mentari.
*
Funny story...one time I was sunway geo Tower side have to drop customer at dk senza....I thought near only mah, just use the flyover from Lagoon Perdana to cross LDP like when you crossing from Taylors side but in opposite direction....mana tau when I reach the end of the flyover....cannot U-turn or turn back to Taylor....forced to go LDP to Puchong....GG. Swallowed $4.60 in toll to round back. lesson learnt after that to always trust Waze.
now whenever I at d'latour I always delay turning on available button, faster rush to lagoon perdana side then only turn on... precisely because I want to avoid Puchong job ping.
that desa mentari job... if no jam can reach 5 to 10 mins? but I not sure the traffic how heavy in the morning.. especially at the uturn near the inti round about.

This post has been edited by moosekaka: Dec 13 2017, 11:20 PM
garenmusta
post Dec 13 2017, 11:18 PM

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QUOTE(yhtan @ Dec 13 2017, 10:55 PM)
Simple, call up rider whether they agree to pay for the toll cost, if they don't agree, ask them cancel or cancel on your own. Later on call CS to put remark.
All the job counted by the time u accept (1-2 minutes difference) and completed trips.
*
This is confusing, you used the word AND. Its one or the other no?

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