Hey bro, do you have a workaround yet on this issue?

I'm having this issue particularly when connecting to Oceanic servers i.e. Australia (Gaming to Australia server).

TIME keeps rerouting my connection from MY - SG - Somewhere Taiwan/Hong Kong/Netherlands - then back to Oceanic.

Which by right should be MY - SG - Direct to Oceanic.

I've sent a CHAIN OF EMAILS & TICKETS to TIME CS, but they haven't solved it, I've been chasing since September 2021.

Until now, never being solved, email not replied.

Shit CS. Feel like reporting this to MCMC and changing back to other ISP. Paid so much but having shit routing service.

If anyone here can help me to escalate this issue, please do tell.

I have a plethora of emails, traceroutes and tickets/replies from the game developer I can attach here for reference.

Previously they have asked WINMTR from my PC to the IP address im having trouble routing with which I have provided them.

So now they want something called "reverse traceroute"

Do you/ any TIME internet experts have any idea what it means?

Here's the original email:

------------------------------------------------------------------------------------------------------------------------------------------------------------

TIME CS via freshdesk.com
2:36 PM (17 minutes ago)
to me

Hi XXXXX,

Thanks for the trace route WinMTR from TIME (My home internet) to Blizzard's oceanic server (IP : 103.4.115.248)

As per update from our upstream partner, please provide the reverse trace route for further investigation to isolate if routing in symmetrically routed.


Thank you.

At your service,

Technical Support
Support Ninja
TIME dotCom
No. 14, Jalan Majistret U1/26
HICOM Glenmarie Industrial Park
40150 Shah Alam, Selangor, Malaysia

------------------------------------------------------------------------------------------------------------------------------------------------------------

The ultimate solution : report to MCMC
I already give up to tell them reroute China Telecom route (you want see how bad TIME to China Telecom? Well
MY - JP - US - CN , 200+ms , 400+ms for peak and 10%+ packet loss,  China Telecom uses NTT Japan from CN - JP - MY , so the problem either is TIME side or China Telecom side , but they should communicate and solve this issue)
And last time every night 100ms+ from TIME KUL to TM KUL with 10%+ packet loss

Yeah... routing is messed up.
Since this morning it is again better, but I guess that is most likely just because of the public holiday here...? 

Time fibre still provide public ip to home user ? tq.

No issue connecting to all 3 of their Speedtest.net Servers

Yes, their contract with Ookla ended on 31 Dec 2023.

Seems like TIME is now actively adjusting routing to some China ISP
China Unicom [Not AS4837] :


China Mobile [Reduced Packet Loss & Latency during Peak Time] :


China Telecom :
Same , but according to my friend tested he found out that CT peak speed could achieve 100Mbps+ compared to last time <5Mbps


Seems like making complaint to TIME for routing issue does work, me and my friend made complaint few days ago regarding this issue.
My IP Range : 202.184.XXX.XXX

TIME to Singtel is rather congested now

Either that or there's traffic engineering going in

CU now switch to NTT (Not all CU , so far only Shanghai CU)

Hi,

My Time 600M contract will be end on 7 July. What option should i use?

1. Renew Time with free router.
2. Terminate time and subscribe maxis 1gb.

Is possible to get Time 600M with RM 99 for first 6 month?

u completed ur 200M or 600M contract before getting this offer? u renewed for 200M or 600M to get 6 months free waiver?

so urs is 600M?

i am on 600M. i wonder if i completed my 2 years contract, will i be able to get 6 months free also if i choose to downgrade to 200M?

Don't blame NTT, blame the Telco.

I am using another ISP that's using NTT, heck, even my transit provider in SG that's using NTT is not affected.

Wonder why? NTT is charging based on traffic and the ISP is not willing to pay for more hence, more traffic shaping.

https://www.speedtest.net/result/c/b3fb8d47...21-2f2c029b119c

Slower speed, High Ping, Jitter to Singtel Speedtest.
Looks like got worse compared to last year 50ms.

I gotta come here from Unifi thread to laugh at your diagnostic.
Your own MTR screenshot clearly shows there is no problem within NTT network from HK to MY.
Submarine cable broken 404.

The ping spike between NTT and Time is mostly due to congestion of the PNI.
Someone on Time need to host a smokeping server and see the trend clearly.

Example from some great citizen on TM:
https://smokeping.mywebping.com

Now the actual problem is Singtel.
BGP Output:


You can clearly see there is only 2 egress path:
xn-hkgeq2-bo102.ix.singtel.com (Tung Chung, HK)
xn-paoeq1-bo102.ix.singtel.com (San Jose, USA)

Conclusion:
Singtel do not peer directly with Time, and their egress is sub-optimal as a result
Time has a congestion issue on their upstream with NTT (or maybe a temporary technical issue)