Hey bro, do you have a workaround yet on this issue?

I'm having this issue particularly when connecting to Oceanic servers i.e. Australia (Gaming to Australia server).

TIME keeps rerouting my connection from MY - SG - Somewhere Taiwan/Hong Kong/Netherlands - then back to Oceanic.

Which by right should be MY - SG - Direct to Oceanic.

I've sent a CHAIN OF EMAILS & TICKETS to TIME CS, but they haven't solved it, I've been chasing since September 2021.

Until now, never being solved, email not replied.

Shit CS. Feel like reporting this to MCMC and changing back to other ISP. Paid so much but having shit routing service.

If anyone here can help me to escalate this issue, please do tell.

I have a plethora of emails, traceroutes and tickets/replies from the game developer I can attach here for reference.

This post has been edited by Prothero: Jan 11 2022, 12:33 AM

I see, you gave up eh..

Will it work if i want to terminate early contract due to this issue?

Will i get penalized for terminating early?

I want to change to other ISP

Surprise surprise, my email was replied few minutes ago.

Latest reply was as follows:

------------------------------------

TIME CS via freshdesk.com
6:42 PM (51 minutes ago)
to me

Hi XXXXXX,

Kindly disregard the previous email.
​
Rest assured that we are working closely to fix this and will keep you updated.
​
We're sorry for the inconvenience caused.

Thank you

At your service,

Thangam p
Support Ninja
TIME dotCom
No. 14, Jalan Majistret U1/26
HICOM Glenmarie Industrial Park
40150 Shah Alam, Selangor, Malaysia

------------------------------------------

Hopefully there's gonna be a positive outcome from this, it has been chains of emails already lol.

Previously they have asked WINMTR from my PC to the IP address im having trouble routing with which I have provided them.

So now they want something called "reverse traceroute"

Do you/ any TIME internet experts have any idea what it means?

Here's the original email:

------------------------------------------------------------------------------------------------------------------------------------------------------------

TIME CS via freshdesk.com
2:36 PM (17 minutes ago)
to me

Hi XXXXX,

Thanks for the trace route WinMTR from TIME (My home internet) to Blizzard's oceanic server (IP : 103.4.115.248)

As per update from our upstream partner, please provide the reverse trace route for further investigation to isolate if routing in symmetrically routed.


Thank you.

At your service,

Technical Support
Support Ninja
TIME dotCom
No. 14, Jalan Majistret U1/26
HICOM Glenmarie Industrial Park
40150 Shah Alam, Selangor, Malaysia

------------------------------------------------------------------------------------------------------------------------------------------------------------

Yeah.. Now I have to go back to my game developer's site (Blizzard Entertainment) and re-open the ticket which I have opened before regarding this issue

Not sure if they will entertain me to do a WINMTR from their side to TIME.

Hopefully they do, I've been following up this case since September 2021.

I'm not gonna back down until I got a definite answer.

There's a few things have to consider to get full speed WiFi, so first of all wanted to ask, what's your subscription plan?

Hey bro & @saltykopi

FYI I have been following up with TIME CS from September 2020 already about their routing issue,

30+ email chains, but still haven't solved.

The culprit is their peer partner which is Telstra Network (From what I have discovered, in my case at least).

They are rerouting network unnecessarily instead of routing direct from point A to B.

Example : I want to connect from MY to Australia.

But what the routing did was MY - HK - Phillipines - Back to SG - Australia.

Which as a result create very high ping.

This issue happened starting around September 2021 I believe, before that was just fine.

Of course VPN works well, but who would want to pay for VPN when the ISP itself (TIME) should be able to give proper routing service.

Maybe if someone here working with TIME, please raise this issue, I as a TIME user feel cheated with this kind of routing service.

I'm really disappointed with TIME now.

This post has been edited by Prothero: Jan 18 2022, 07:40 PM

Hey bro,

So I did opened a ticket on MCMC, WOW the response from TIME was fast ha ha ha.

But unfortunately, still my routing issue (ping/latency from MY to Oceanic servers) is not fixed.

I just tested earlier, ping from MY to the Oceanic server, using TIME's routing is 250ms.

Using VPN's routing is a smooth 100MS.

I'm gonna create a shitstorm through MCMC.

Piece of shit routing service given by TIME.

This post has been edited by Prothero: Jan 20 2022, 06:01 PM