The credentials is written on the back of the ONT.

How can I create/open a support ticket with TIME without going through this stupid chatbot?

How can I create/open a support ticket with TIME without going through this stupid chatbot?

Anyone got this router with installation? how do I set as bridge? , the router is so bad cant even port forward correctly
Looking to use other router and keep it as ONU.

Hi jjj2, i know this might sound silly as I don’t really know the difference between the specs.

But from layman point of view, seems as though my setup with the c1200 is outperforming the new huawei 2 in 1 device.

Is it correct that the new huawei 2 in 1  should actually give better performance in terms of coverage? Or is it just because time using this hardware for new sign ups?

My main concern is only coverage around the house.

How can I create/open a support ticket with TIME without going through this stupid chatbot?

Yup..me too ..still down

Hi jjj2, i know this might sound silly as I don’t really know the difference between the specs.

But from layman point of view, seems as though my setup with the c1200 is outperforming the new huawei 2 in 1 device.

Is it correct that the new huawei 2 in 1  should actually give better performance in terms of coverage? Or is it just because time using this hardware for new sign ups?

My main concern is only coverage around the house.

Hi, we discovered in certain unit layout, the old Archer C1200 is actually performing better (in terms of signal coverage) & speed as well.

Hi sifus, need to ask 2 quick questions.

1)Can we get time to reset the PPPoe credentials for the account.?

And 2) I recently signed up for new time account at my new condo unit, the router model given was the huawei HG8145V5 but seems to be lack of coverage compared to the previous time hardware that was given.(old house) If not mistaken it should be the TP-link archer c-1200 model.

Lack of coverage meaning my iphone wifi signal bar only 1 bar. Old house used to be 3 bars.

Note: my archer was sitting in wooden tv cabinet with the cabinet doors closed. Huawei is just sitting on the floor in the living room. (open air)
Distance between router and room is similar.

I use the 2.4ghz connection generally.

Any ideas/ suggestions/ recommendations?

Should i just switch back to the old hardware setup time previously gave? And is that possible?

Sorry for the longwinded post 🤣

Lowyat friends!

I am SUPER HAPPY that I took on JJ's advise!

I've never used any Huawei devices so I was in dilemma when I had to make decisions before or during the sign up process for Time broadband service.

Back story: I originally signed up on TIME corporate website, they even scheduled a contractor to install my Time broadband few days earlier. However when I was about to confirm with the contractor if I would take on the earlier installation date, I had few questions about MESH pairing because I bought a Huawei AX3 (Dual-core) WiFi 6 router (it's very affordable - less than RM150 on discount day on Shopee, considering how powerful it is!).

I had to call in to Time customer support, live chat with the customer support team, and also to question hard on the installation contractor about the pairing choice I had.

I can either go with the Huawei router that they currently giving out F.O.C with my 100mbps plan, the WiFi 5 Huawei 2-in-1 HG8145V5 router and pair it with my Huawei AX3 (Dual-core) WiFi 6 router.

OR

I can pay a one time upgrade fee of RM99 to upgrade the WiFi 5 router to a WiFi 6 2-in-1 HG8145X6 router and pair it with my Huawei AX3 (Dual-core) WiFi 6 router.

I've asked 3 different person about it (Time CS team, assigned technician, and a local third party company) they were not able to give me straight-up answers, keep on telling me that they don't have the answer to those things, other than to just ask me use the router that they supply and to get their own MESH nodes.

Feeling frustrated, I cancelled the original order, and I looked into Lowyat forum and found JJ! One of his posts was about pairing up the AX3 router! So I reached out to JJ and consulted with him about how to pair up to either one of those routers.

After getting to know my unit is over 1300 sqft, JJ advised me to go get the HG8145X6 instead. So eventually I told JJ just help me to sign up to Time, through him!

I'm glad I did.

Now I after the installation, JJ is still advising me on how to deal with the signaling problem at home.

Initially, by only using HG8145X6 alone, he WiFi signal is ok, not superb but good enough, even at the far end and far edge of my house, but the signal and speed was not stable. Sometimes strong sometimes weak, sometimes fast, sometimes slow.

After using the REPEATER mode to pair up HG8145X6 and AX3, even when I'm on repeater mode, I can get MAX, FULL SPEED (look at screenshot) at 100mbps when did a speedtest! (Repeater mode with a LAN cable hooked onto my PC)! I can also get more than half of the full speed on WiFi-only setup (need to have WiFi 6 receiver too).

HOLY COW!

I've never had any devices like this monster AX3 lol.... not to mention that the setup process was so easy, not like other branded routers!

Thanks to JJ, I don't have to hesitate when I was making my decision about to upgrade from WiFi 5 to Wifi 6 or not, and how to deal with the pairing stuff etc.

The pairing up boosted the WiFi signal to WHOLE HOUSE and I can run full speed at ANY CORNER of the house... With just two units of router! That's really impressive!

Again, I want to thank JJ and everyone else who's given help on this section of the forum, you guys are much more helpful than Time's CS haha!

We should claim rebate ..what happen to time..still down

We should claim rebate ..what happen to time..still down

Live chat with CS, ask them to change it to bridge mode
15m done from waiting to initiate chat until completion

But from my recent dealings with them, they somehow were unable to disable the wifi on the ONT.
I had to disable it myself.