The contract renewal discount usually kinda lame and you can check that on TIME self care App

My suggestion is just request for termination since TIME require 30 days notice and you can always cancel the termination process anytime

Usually someone from their retention team will call you

HI
if my ONU damage and buy from facebook or carousell
can swap PNP or need some configuration ?

RM20/month discount or a free WiFi router or something.

usually it will appear somewhere (email, SMS, etc.). Without going thru the hassle of trying to port out, just contact CS and said you want to re-contract and get discounts/promo. they will logged it down and get their marketing dept to get back to you

The public IP address from Time, is it fixed IP address that bind to our account? yesterday turn off the router for 1 minute and after that realize getting back the same public IP address.

No it’s not static. I can request new IP by just redailing PPPoE on my router

There will be lease duration from the dhcp ip u get from isp for the public holiday.

It depends if the lease is renewed.

owhhh. thanks for the clarification

i see.. probably mine is not leased yet in that 1 minute time as explained by westlife

Did anyone try to downgrade? Their t&c on the footnote is sus



Meaning if I downgrade and contract will be reset for further 24 months, does this counted as 'renew plan'? I need to pay my remaining 18 months subscriptions?

one can downgrade after 6th month of the contract.

ur contract will be renewed to 24 months (reset). u just pay monthly accordingly to ur monthly subscription for 24 months again.

and ur contract termination tnc will follow the new one - anytime u terminate u pay the remaining months of subscriptions in FULL - technically as good as no termination.

Service outage in Cheras area since about 1130PM tonight, anyone have any other info or timeline as to when this might be fixed?

PPPOE gateway on my firewall keeps timing out

Morning received the service restored SMS

It's not a fixed IP address, do note that sometimes you will be getting back same IP for a short disconnection period, this is common.

Yes, do check out your Selfcare Portal. Termination counter offer will be handled by their retention team by calling you to offer you "some thing".

not allowed to buy from facebook or carousell due MAC wont work
if you ONU damage then report TIME get Replacement only

if you buy somewhere like facebook or carousell you chance to get banned by TIME due MAC unregistered wont work

But why those signed-up after 15th April 2024 cannot downgrade? Only when I choose signed-up before 15th April 2024, only then I get the downgrade button from the live chat bot. It is better I follow them or just cheat (my subscription is already over 8 months).

This post has been edited by k@ezoon: Jun 11 2025, 11:56 PM

Can downgrade but need to live chat with cs or call them u guess.

Their downgrade button appearance is not consistent I would say.

Hi. I am finding a replacement to my current Time account. Is this the right place to ask?

There was a very short moment previously where downgrade was not allowed before they finally u-turn to allow downgrade again.

hi, i cant seem to access hotmail or steam market, both keep repeating "too many request" related error

no issue on mobile internet, only when using times fiber, anyone had this issue before? how to solve it?

This post has been edited by ahbenchai: Jun 21 2025, 07:51 AM