Nothing happens, the service will resume as usual.

If they already penalized you with RM500, there is no need to give 1 month notice & get charged another 1 more month.

For 2Gbps plan, it's remaining months.

Usually it will take effect within 7 days.

Glad to hear that!
No RM500 termination fee.

Hi, I've a question. I've subscribed to Time 500Mbps on August last year. Now, I feel like want to downgrade to 100Mbps coz I feel like 500Mbps is way more than what I need. If I downgrade will there be any penalty? And for the router, do I need to return?

already no more contract. does not make sense to have termination fee what...

go to time portal, under manage plan, u can choose to downgrade, since ur plan is more than 6 months..
do note that there will be contract renewal of 24 months again.

maybe i can consider to do so after 6 months for my current plan... since first 6 months is rm99/mth (discounted price with first month free)... just nice on 7th i will be paying rm139/mth, i can switch to 100Mbps at rm99/mth to see if i can really survive with it (which likely i should be able to since previously i am on tm 100Mbps unifi plan before i upgraded to 300Mbps and free upgrade to 500Mbps also.

so do it after 6 months for contract renewal is still not too bad... at least first 6 months i already enjoyed price discounted.

being said so, i probably should have signed up rm99 100Mbps at the begining to just enjoy first month free also. since also same, paying rm99 per month...



This post has been edited by westlife: Feb 25 2024, 08:29 PM

please provide me with the telecomadmin password. i am at cross roads and really need it. i need to use TIME router for a different provider with my own setup

My first time, a bit scared no internet later if I didn't take the contract renewal.

edited

This post has been edited by x-1o8-x: Feb 25 2024, 09:51 PM

Hello. I'm using 100mbps package, previously downgraded from 500mbps after 6 months of subscription.

Currently there is new promotion for 500mbps that gives out a new wifi6 mesh node as part of the package, is the mesh node significantly better than the wifi5 mesh node?

Question:
1) Am I eligible for the promo?
2) How can I get this promo? Through the upgrade on Self Care?
3) Do I get to downgrade to 100mbps afterwards after 6 months?

contract over.. no need to do anything just continue to use...

but just to note if after contract over, whethere the previously discounted price will be reverted to normal price or not.. (if applicable)...

1) u have no more contract or still under contract? i believe ur previous downgrade should have caused u to be on 24 months contract again?
2) As existing customers, if one is eligible for any recontract over, normally time will send u the offer via email i think.
normally these are for no contract customers, or customers who have contracts that are going to end soon..
3) for ur case, if u manage to recontract for another 24 months, after 6 months, u should be able to downgrade ur speed by recontract another 24 months.

for those who are on 500Mbps or below only, seriously wifi 5 vs wifi 6, one should not feel much difference, although wifi 6 should still get u faster speed when ur distance to the wifi node is further away. however, if u are within coverage of the main/child nodes, and both ur main and child nodes are having strong signals between them, it should not make a difference.

if u are looking to get the free wifi 6 mesh routers from time to improve ur wifi signal/coverage/speed, u can forget about it... the wifi 6 mesh they give is dual-band which is trash... if ur current wifi 5 is working well, forget about it..

unless ur current wifi 5 is not mesh and is dual-band, if so, yes, maybe the free wifi 6 mesh dual-band will improve a bit...

No woh. They asked me to give 30 days notice regardless if you terminate before expiry or after expiry.

How do I cancel TIME services?
If there's really no turning back, please submit your request to us. TIME requires a notice period of a maximum of 30 working days before your next bill cycle.

This post has been edited by jack2: Feb 26 2024, 12:46 AM

So, there'll be no penalty and no need return router? Just renewal of contract?

i dun know... haven't tried. u can try to do it. if there is a penalty, it should indicate...

but i doubt so, since ur contract is renewed for 24 months. routers for sure no need to return...

I have done it before
I subscribed to 500Mbps to get the wifi6 devices and enjoy the speed at rm99 for 6 months but fully intend to downgrade to 100mbps to keep the price at rm99

after 6 months pass, the downgrade button in the image above becomes avaliable
once you confirm and submit the downgrade request, you downgrade with a contract reset
so you are back to being stuck with them for 24 months

you get the keep the hardware

the only penalty is the contract reset

icic. thanks a lot for the sharing. then i should prepare to downgrade on 15 june 2024.

besides, do u mind to share ur experience after downloading from 500Mbps to 100Mbps now?

hello guys, i have a recontract promo from time.



so my 100mbps rm99 will be upgraded to 500mbps for rm119, with free 2 wifi 6 mesh device.
After 6 months, can I downgrade back to 100mbps for rm99? and the free device need to return?

And if i choose to stick to current speed, rm99 or the wifi6 router is a better deal? My router is from 2 years ago.