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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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LostAndFound
post Oct 29 2018, 10:32 AM

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Anyone know whether the stock TM supplied phone can be replaced by any old phone or is there only specific phones that can work?
watchingUeveryDAY
post Oct 29 2018, 10:34 AM

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Would anyone happen to know if we need the old devices like TM's router, deck phone for exchange with new devices (if we managed to get them replaced)?

Or could it be just install the new devices w/o the need for returning the old ones?

Actually I've thrown my old TM's router long time ago.... sweat.gif

Thanks thumbsup.gif

This post has been edited by watchingUeveryDAY: Oct 29 2018, 10:35 AM
soulseeker6187
post Oct 29 2018, 10:35 AM

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QUOTE(LostAndFound @ Oct 29 2018, 10:32 AM)
Anyone know whether the stock TM supplied phone can be replaced by any old phone or is there only specific phones that can work?
*
any phone with RJ-11 plug connector can use.
fruitie
post Oct 29 2018, 10:35 AM

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QUOTE(LostAndFound @ Oct 29 2018, 10:32 AM)
Anyone know whether the stock TM supplied phone can be replaced by any old phone or is there only specific phones that can work?
*
Any old phone can work, we are no longer using cordless phone (supplied by TM) at home. Just using normal analogue house phone.

This post has been edited by fruitie: Oct 29 2018, 10:36 AM
tALEz
post Oct 29 2018, 10:40 AM

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QUOTE(vez @ Oct 28 2018, 04:06 PM)
UniFi 500Mbps with Asus RT-AC68U
might need upgrade new router for 800Mbps future  sweat.gif

the best i can get for wireless 5Ghz
my intel NUC using AC-8625 wireless card
user posted image

Gigabit LAN can achieve 500Mbps
user posted image
*
Also on 500Mbps with RT-AC68U here.
And also using a NUC with AC 8265.

Can achieve 500Mbps on WiFi.
How far is your NUC to the router?
soyusa
post Oct 29 2018, 10:41 AM

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QUOTE(jagjag @ Oct 29 2018, 10:24 AM)
Received sms telling me that i got the unifiTV free...and ask me to let them know if i didn't subscribed to it. So i've sent them e-mail telling them why they i didn't and not intended to. After that receive another sms telling me that my unifi had been turbo'ed. Reset my router and yes i get turbo'ed.
Now is suspecting that they want me to maintaining paying 149 for the 100mb with the additional 20 is for the unifiTV.
Anyone having the same thing like me.
Should i go to downgrade to 129 for 100mb or port to Maxis....
And one more issue that unifi told me that they're not goin to upgrade my stone age D link L7 router....
*
Whether you like it or not, TM bundle both UnifiTV and Unifi fibre as one package and we have to take it.
No UnifiTV, mean no Unifi fibre. Else, move to Maxis Fibre for RM129 on 100Mbps with unlimited voice calls (plus two years contract)?

I think if you change from RM149 to RM129, most likely you will need to renew two years contract, you shall get free STD20 Voice package (600 minutes), UnifiTV package and One year extended warranty for all Unifi equipment (BTU, Router, STB), I'm not sure Wireless Dect Phone is part of the extended warranty. hmm.gif
Still... please contact TM careline (or drop-by to TM Point) to confirm are you able to change from RM149 to RM129 for same 100Mbps?

If I'm in your shoe... I'll stay with Unifi.

skylinelover
post Oct 29 2018, 10:44 AM

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QUOTE(msa9696 @ Oct 28 2018, 09:17 PM)
I did lodge a complaint with MCMC, and someone from TM did call me, but I almost heart attack in the conversion, really can vomit blood. It's just too bad I don't have other better options here, else I would have ditched Unifi long ago. They're playing fire with consumers now, one day when we have real competition I hope they nose-dive and close shop
Your case worst, paying so much but still not Turbo-ed yet. Right choice here, pay half but twice the speed. Honestly 100mbps is enough already, but I still don't mind if we can get 300mbps for RM 139 just like Time customers, but guess we can dream first for now
*
QUOTE(chaos32 @ Oct 28 2018, 09:41 PM)
Agree. TM is really pushing their luck. It's quite incredible how there is no uniform packages and charges. Real laughing stock of a situation.
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Haha malaysia boleh ma laugh.gif doh.gif
Criollo
post Oct 29 2018, 10:51 AM

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I finally got turboed T_T

#kthxbye
dickybird
post Oct 29 2018, 11:38 AM

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QUOTE(jagjag @ Oct 29 2018, 10:24 AM)
Received sms telling me that i got the unifiTV free...and ask me to let them know if i didn't subscribed to it. So i've sent them e-mail telling them why they i didn't and not intended to. After that receive another sms telling me that my unifi had been turbo'ed. Reset my router and yes i get turbo'ed.
Now is suspecting that they want me to maintaining paying 149 for the 100mb with the additional 20 is for the unifiTV.
Anyone having the same thing like me.
Should i go to downgrade to 129 for 100mb or port to Maxis....
And one more issue that unifi told me that they're not goin to upgrade my stone age D link L7 router....
*
What are you taking about? Turbo upgrade is free and your current fee is unchanged, as is your existing services such as the telephone and hypptv. Your hypptv has always been there.
Granted 149+ X is a lot to pay for 100 Mbps. You can choose to switch to 100/129 at no penalty. TM routers aren't worth the expense or extra contact time. Just buy your own.

This post has been edited by dickybird: Oct 29 2018, 11:38 AM
dickybird
post Oct 29 2018, 11:40 AM

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QUOTE(soyusa @ Oct 29 2018, 10:41 AM)
Whether you like it or not, TM bundle both UnifiTV and Unifi fibre as one package and we have to take it.
No UnifiTV, mean no Unifi fibre. Else, move to Maxis Fibre for RM129 on 100Mbps with unlimited voice calls (plus two years contract)?

I think if you change from RM149 to RM129, most likely you will need to renew two years contract, you shall get free STD20 Voice package (600 minutes), UnifiTV package and One year extended warranty for all Unifi equipment (BTU, Router, STB), I'm not sure Wireless Dect Phone is part of the extended warranty.  hmm.gif
Still... please contact TM careline (or drop-by to TM Point) to confirm are you able to change from RM149 to RM129 for same 100Mbps?

If I'm in your shoe... I'll stay with Unifi.
*
Dect phones last a long time. The only things that die in those are the rechargeable batteries, which are easily replaced. Or if you have a regular phone, you can use that too.

This post has been edited by dickybird: Oct 29 2018, 11:41 AM
lockmunk
post Oct 29 2018, 12:23 PM

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QUOTE(vez @ Oct 28 2018, 04:18 PM)
seems yes, if building have management, can push management
*
how much estimate cost if change from copper to fiber?
my house have management, but as usual, some people not pay the maintenance fee. so a bit hard to request on this.
jagjag
post Oct 29 2018, 12:27 PM

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QUOTE(soyusa @ Oct 29 2018, 10:41 AM)
Whether you like it or not, TM bundle both UnifiTV and Unifi fibre as one package and we have to take it.
No UnifiTV, mean no Unifi fibre. Else, move to Maxis Fibre for RM129 on 100Mbps with unlimited voice calls (plus two years contract)?

I think if you change from RM149 to RM129, most likely you will need to renew two years contract, you shall get free STD20 Voice package (600 minutes), UnifiTV package and One year extended warranty for all Unifi equipment (BTU, Router, STB), I'm not sure Wireless Dect Phone is part of the extended warranty.  hmm.gif
Still... please contact TM careline (or drop-by to TM Point) to confirm are you able to change from RM149 to RM129 for same 100Mbps?

If I'm in your shoe... I'll stay with Unifi.
*
I should move to 129 if i ntended to stay at unifi..why pay 20 more just to free myself from the 2 yrs contract right. Warranty ?? but they told me no new router wor...i ask this thru online chat and also phone, same answer....
Haizz..

jagjag
post Oct 29 2018, 12:33 PM

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QUOTE(dickybird @ Oct 29 2018, 11:38 AM)
What are you  taking about? Turbo upgrade is free and your current fee is unchanged, as is your existing services such as the telephone and hypptv. Your hypptv has always been there.
Granted 149+ X is a lot to pay for 100 Mbps. You can choose to switch to 100/129 at no penalty. TM routers aren't worth the expense or extra contact time. Just buy your own.
*
Ohh...maybe my existing really come with unifiTV but maybe only basic channel..sorry coz i nvr really border about the hypptv all this year..
I still will get my own router later but they way TM treat us on the router issue, kind of not really fair to old customer like me...
149 i donno it's alot of not for 100mb but why sud i pay 149 when others new customer only pay 129...
TSSilentVampire
post Oct 29 2018, 12:34 PM

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QUOTE(amalost @ Oct 29 2018, 10:12 AM)
Is this BTU and router can be used for the turbo upgrade? Receive call from TM that they need to change "something" for our house to get the turbo.  hmm.gif 

The BTU just change recently because the power button broken, the older version..
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That BTU seems to be the AN5506-05-BG so it is all good and ready for turbo upgrade, but you need to change your router.

That router is definitely NOT suitable for use for turbo upgrade. Looks really old. See 1st page, 1st post, green text, for list of old routers and new routers suitable for use for turbo speed.



This post has been edited by SilentVampire: Oct 29 2018, 12:36 PM
lockmunk
post Oct 29 2018, 12:38 PM

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QUOTE(jagjag @ Oct 29 2018, 12:27 PM)
I should move to 129 if i ntended to stay at unifi..why pay 20 more just to free myself from the 2 yrs contract right. Warranty ?? but they told me no new router wor...i ask this thru online chat and also phone, same answer....
Haizz..
*
just report to CS that your router reboot itself 'sometimes'.
if u use term sometimes, technical hard to check it, they only come and replace your router to new one.
after few days, CS will call u back to ask feedback, you just said you dont have random reboot with new router, so they ask to close the report. i tried it 2 times, and it works. but in term of warranty, i'm not sure.
jagjag
post Oct 29 2018, 12:42 PM

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QUOTE(lockmunk @ Oct 29 2018, 12:38 PM)
just report to CS that your router reboot itself 'sometimes'.
if u use term sometimes, technical hard to check it, they only come and replace your router to new one.
after few days, CS will call u back to ask feedback, you just said you dont have random reboot with new router, so they ask to close the report. i tried it 2 times, and it works. but in term of warranty, i'm not sure.
*
Haha..great advise there..will try this later....hope it works..
dickybird
post Oct 29 2018, 12:48 PM

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QUOTE(lockmunk @ Oct 29 2018, 12:23 PM)
how much estimate cost if change from copper to fiber?
my house have management, but as usual, some people not pay the maintenance fee. so a bit hard to request on this.
*
Depending on the size of your building could be a few hundred K? I doubt your building management has that kind of money lying around for this purpose.
Got also better to spend on maintaining the lifts and keeping the common areas nice and neat.
iamoracle
post Oct 29 2018, 12:56 PM

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QUOTE(jagjag @ Oct 29 2018, 10:24 AM)
Received sms telling me that i got the unifiTV free...and ask me to let them know if i didn't subscribed to it. So i've sent them e-mail telling them why they i didn't and not intended to. After that receive another sms telling me that my unifi had been turbo'ed. Reset my router and yes i get turbo'ed.
Now is suspecting that they want me to maintaining paying 149 for the 100mb with the additional 20 is for the unifiTV.
Anyone having the same thing like me.
Should i go to downgrade to 129 for 100mb or port to Maxis....
And one more issue that unifi told me that they're not goin to upgrade my stone age D link L7 router....
*
Same here. Unifi pushed Aneka+ pack to me after the turbo and maintains the price of RM149 after RM10 discount (RM129 + RM30 - RM10)

I am now considering changing plan to 100Mbps for RM129.
iamoracle
post Oct 29 2018, 12:58 PM

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QUOTE(soyusa @ Oct 29 2018, 10:41 AM)
Whether you like it or not, TM bundle both UnifiTV and Unifi fibre as one package and we have to take it.
No UnifiTV, mean no Unifi fibre. Else, move to Maxis Fibre for RM129 on 100Mbps with unlimited voice calls (plus two years contract)?

I think if you change from RM149 to RM129, most likely you will need to renew two years contract, you shall get free STD20 Voice package (600 minutes), UnifiTV package and One year extended warranty for all Unifi equipment (BTU, Router, STB), I'm not sure Wireless Dect Phone is part of the extended warranty.  hmm.gif
Still... please contact TM careline (or drop-by to TM Point) to confirm are you able to change from RM149 to RM129 for same 100Mbps?

If I'm in your shoe... I'll stay with Unifi.
*
BTU comes with lifetime warranty. Just got mine replaced at no extra cost or new contract.
iamoracle
post Oct 29 2018, 01:09 PM

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Can TM authorized dealer help to change unifi plan?

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