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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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LostAndFound
post Sep 30 2018, 08:04 PM

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I'm on RM139 30MBps currently, considering dropping to 129 just to save 10 bucks a month. But a bit kiasu to 'miss out' on 300 MBps eventually (even though objectively I know it's not much use to me)....
LostAndFound
post Oct 1 2018, 12:50 PM

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QUOTE(xjoshualaw29 @ Oct 1 2018, 12:04 PM)
Lol, I do torrent movies but from YIFY lel. They're okay for downloading movies. To me, Torrent movies only comes in when the DVD is released. so it's like so long to wait for one movie to be released. No need to fuss about it XD. I'm just looking back at the old comments ever since i talked about my package and doing torrenting XD
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Yify.

Torrent.

Not same right?
LostAndFound
post Oct 2 2018, 11:45 AM

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QUOTE(xjoshualaw29 @ Oct 1 2018, 03:25 PM)
Yify is a website where you can torrent movies.
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No it's not. Do you even know what torrent is? And how it's different from streaming (yify) or downloading?
LostAndFound
post Oct 2 2018, 01:31 PM

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People still talking about which area got turbo.... as if Unifi is turbo-ing by area. They're doing by account, your next door neighbour may get, doesn't mean you will get next, next may be in Teluk Intan, then in Muar, then Malacca.
LostAndFound
post Oct 3 2018, 05:06 AM

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QUOTE(Luffy1234 @ Oct 2 2018, 10:40 PM)
This is tr first time I'm going in this forum, so I apologise if this has been answered before. So with that in mind, I hope there's someone who can help me.

1) I am currently using the Unifi 10mbps service.

2) I made this account last year, because I was offered a promotion that I would have a discount + there would be no contract, only that after 2 years I would have to pay RM 129.

3) But today I when I talked to a TM customer service, I apparently have  a contract until next year.

My questions are  does anyone here have experience with the same promotion that I had? Which is that you were offered no contract? Very weird for me. I'm wondering if I got it wrong, or TM suddenly gave me a contact
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How much are you paying? Definitely there's no promotion or otherwise for no contract. Possible explanation is that the reseller/agent who you deal with con you, unlikely that an official TM staff will tell you that (probably can get fired).
LostAndFound
post Oct 3 2018, 09:19 AM

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QUOTE(Luffy1234 @ Oct 3 2018, 08:30 AM)
Now is rm 99. If I remember correctly it was a promotion because I am a webe user. And that's what I am interested to know, did the promoter lied? Does no one else have the same account?
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That's likely the student plan. I don't want to accuse without any proof, but what I can say is there's no such thing as zero-contract unifi plan, whether you're webe or not. It's possible that the no-contract is for your webe line, not the unifi line.

I've not seen/heard of any such promo here. As you can see the discussion centers a lot around the latest 129 plan and turbo, so you can expect 99 would be very popular..... so far very limited availability of that (student plan is 99, then there's the 'cheap' new plan with data cap which most are not interested in at all).

QUOTE(fruitie @ Oct 3 2018, 09:14 AM)
Eh, today is Wednesday? That's fast and I'm supposed to receive a call from TM latest by today. Nope, nothing so far. Tomorrow storm in to TM and find the same lady, tell her I won't buy in all these shits.
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Good luck sis rclxms.gif
LostAndFound
post Oct 4 2018, 04:45 PM

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QUOTE(mylinear @ Oct 4 2018, 04:42 PM)
If you use mostly social media, you won';t use up many GB.
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Uh... what? Most social media are FULL of videos.... FB autoplays, snapchat autoplays, insta autoplays.... there's a reason mobile telcos always offer social-media related 'free data'.

Definitely won't compare to downloading blueray videos, but it's much much more than normal internet usage (browsing websites, forums etc.)
LostAndFound
post Oct 4 2018, 04:59 PM

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QUOTE(zarchrykl @ Oct 4 2018, 04:49 PM)
Rasa mcm nak maki je yg asik ckp dah turbo tp x dpt kelajuan yg sepatutnya.. lps tu TS akan copy paste green text etc berkali-kali. Please lah read the title and the first page la... dont bash me please 🤣🤣🤣🤣
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Kalo org x baca title tered pos lu ada dia baca?
LostAndFound
post Oct 11 2018, 10:47 AM

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QUOTE(fruitie @ Oct 11 2018, 10:41 AM)
Yes, it is active. One moderating team member accidentally nuked the thread, I just unnuked it. tongue.gif
So no worries. biggrin.gif
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Cut their salary! tongue.gif
LostAndFound
post Oct 11 2018, 10:53 AM

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Logged in Unifi Care this morning and noticed my bill total amount is RM3.23. It was RM0.00 just yesterday (I paid off full bill amount last week). Looking at bill details it shows my bill to be 152.15, and under payment history got RM100 and RM52.15 paid. Where would this additional amount have suddenly come from? SST?
LostAndFound
post Oct 12 2018, 10:23 AM

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QUOTE(watchingUeveryDAY @ Oct 12 2018, 09:54 AM)
Been following up this thread for years. Realised that forumers here like to post comments here rather than making official complaint to CFM or MCMC accordingly.

MIND everyone here to take action to file complaint officially to CFM/MCMC. Without any official filings, CFM/MCMC will just treat it as IT IS PEACEFUL & u all like the UNIFI service & there is ntg wrong with the revised T&Cs which has not been duly communicated to all Unifi users via whatsoever channels (while marketing materials spamming users' mailbox and SMS)

Do it now, dont wait. Fruits would not drop in front of u if u are expecting others to do it for u. Number, number, number - we need number of complaints landed on CFM/MCMC then we may see changes/corrective instructions given/taken by the regulator.
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You are absolutely right.

But the flip side is, despite the number of complaints here and on social media, in fact most are fairly okay with what they get from TM. Most of the complaints here are effectively "eh why they pay less than me" and "eh why that guy get turbo I didn't", which are COMPARATIVE complaints rather than actual complaints about the utility being provided (internet access). Basically amounting to 'Not fair!'

It's the right of consumers to raise these complaints, but the number who are actually pissed off isn't too large I think. For example I'm on 139 for 30Mbps, and while I'd like turbo, or reduction in price, especially when compared to new customers who get 129 for 100Mbps, I don't care enough to spend my time and effort to do anything about it. Which directly means that I'm somewhat satisfied, because if I wasn't I would do something.

For comparison, new-to-bank customers get special cashback for credit cards, new-to-service customers on online sites get special vouchers/discounts.
LostAndFound
post Oct 13 2018, 10:56 PM

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QUOTE(Boldnut @ Oct 13 2018, 09:12 PM)
Someone need to tell MCMC to totally ban wired Internet network with data cap.

Mobile internet data cap need to be high enough, so the user still need take 1 week of 24hour continuous fullspeed DL to finish the data cap.
Set this conditions, so no ISP can abuse it.
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Directly asking for customers to abuse it. Such condition will automatically lead to increase in prices, because this limits the contention ratio service providers can offer (particularly for mobile). And the minority of users which will fully utilize the data cap will benefit while cost borne by all users, most of whom don't use anywhere near "1 week continuous full speed download"

Let me guess, you also think taxpayer should pay for all tolled highways even though only Klang valley car drivers use them?
LostAndFound
post Oct 15 2018, 12:20 PM

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QUOTE(^Ware^wolf @ Oct 15 2018, 12:02 PM)
the date is just bullshit

they selected based on the price u paid .. my neighbour pay higher price for 30mbps, get the priority to turbo-ed, got it last month ....im paying RM139 , hence need to wait till Jan2019-June 2019 to get turbo
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That's nonsense, some RM139 users been turbo-ed already. And some in this thread paying high prices still not yet turbo-ed. It's totally random (and stupid).
LostAndFound
post Oct 24 2018, 02:05 PM

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QUOTE(leezhijiang @ Oct 24 2018, 01:21 PM)
Finally after long long email escalation, and follow up, I finally got my 300 Mbps for RM139
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Congrats. How long the complaint process? I'm also on RM139, and followed advise here to bug them daily, so far a few days di. Kesian the CS. So far they keep claiming I've already been put on the 'expedite' list...
LostAndFound
post Oct 25 2018, 02:33 PM

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After a week of complaining everyday, I just got a call from TM. They said my modem need to change in order to proceed with up speed to 300 Mbps, and that a technician would call within the next 2 weeks to arrange for site visit for that.

Now to get my parents and in-laws to duplicate same thing....

QUOTE(terradrgn @ Oct 25 2018, 11:57 AM)
Went to TMPoint to change my 30Mbps[rm139] to 100Mbps[rm129].

got scheduled an appointment for their technician to come.

When I inquired, they say to change modem.. the c1200 TP-Link doesn't support 100Mbps? hmm....
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Possibly they misunderstood your case and proceeding like mine above?
LostAndFound
post Oct 25 2018, 03:16 PM

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QUOTE(Fantasia @ Oct 25 2018, 02:43 PM)
how did u complain? and did u complain through phone or send report from unifi portal?
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Through unifi portal live chat. Every day I come into office then just open the chat to wait in queue. When the poor CS login then I follow the below template (thanks to alfredhow78). Also each day I say they should not have close my ticket from previous day since not yet solved and no update given to me.


QUOTE(alfredhow78 @ Oct 22 2018, 02:14 PM)
1. prepare a complaint template containing the following content
- Owner IC, service number , HP number,  Installation Address
-  current router model
- current BTU model
- currently staying in FTTH area
- telling them to update your router information and BTU information and FTTH/VDSL information into the system and push for turbo upgrade
- request them to open a report for  you
- current price vs those who already upgraded. eg. now paying RM229 for 100mbps while others already upgraded to 800mbps
you can separate the template into different parts for easy copy and paste
Live Chat, Select Technical Assistance.

copy paste the template.

the first round you type in the above request, they will reply you with standard reply, pilot phase bla bla bla
this is where the template comes in handy, every time they reply with the standard reply, you just copy and paste your template until they agree to open a report for you.

PLEASE INSIST FOR A REPORT NUMBER to ensure that they really create a report for you.

from now on, you will see a pending report in your Account Activity section

2. then every morning repeat the same process by copy and pasting the first part of your template,

example.

Hi. I am Mohamad Ali Bin Abu
My IC is XXXXX-XX-XXXX
My service number is : XX-XXXXXXX
My HP number is : XXX-XXXXXXX
My address is : XXXXXXXXX,XXXXXX,XXXXXXX
My report number is 1-XXXXXXXXXXXXX
I want to follow up my report

this is very crucial part, must put into your template, else they will endlessly ask for your information for verification purpose.
every day copy paste the above info and wait until your account is upgraded.
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LostAndFound
post Oct 27 2018, 08:11 AM

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QUOTE(SilentVampire @ Sep 19 2018, 03:01 PM)
Hi bro, my bad, his version does support it, and yes, there are different versions. If yours is AN5506-04-B, it does not support gigabit. If it is AN5506-05-BG, it does support gigabit. Look at the label at the bottom of the BTU, and you can see if yours is the B version or the BG version.
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Dammit, got my turbo but capped to 100 because of this. Do I have to raise ticket with unif or will they automatically come to replace?
LostAndFound
post Oct 27 2018, 09:09 AM

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QUOTE(junclj @ Oct 27 2018, 08:52 AM)
TM will only replace is cheap router to you. Their D-Link or TP-Link do not promise to get maximum speed on wifi. My suggestion is better go buy a better RM300~RM500 price range router.

Also buy some cat6 lan cable in the same time.
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I have a router which is capable, please read the post I quoted which specifically mentions my BTU being the older/wrong model.
LostAndFound
post Oct 29 2018, 10:32 AM

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Anyone know whether the stock TM supplied phone can be replaced by any old phone or is there only specific phones that can work?
LostAndFound
post Oct 31 2018, 06:10 PM

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QUOTE(cavaliars @ Oct 31 2018, 06:07 PM)
Hi everyone,

I just received a call from unifi after a i made a complaint on not yet receiving the turboed speed. Unfi call to confirmed to get the turboed speed.

However I need to upgrade modem and router. However unifi will charge RM52 for service and SST for installation plus RM200/2 years contract for the router&modem upgrade.

Is everybody that receive the update and need router&modem change required by unifi themself is being charge too?
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Upgrade modem (actually BTU) is free, should not even charge you for service. Router don't take from them, go buy your own, much better. For me I already had a good router, so just need to change BTU (scheduled for tmr).

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