how did u complain? and did u complain through phone or send report from unifi portal?
Through unifi portal live chat. Every day I come into office then just open the chat to wait in queue. When the poor CS login then I follow the below template (thanks to
). Also each day I say they should not have close my ticket from previous day since not yet solved and no update given to me.
1. prepare a complaint template containing the following content
- Owner IC, service number , HP number, Installation Address
- current router model
- current BTU model
- currently staying in FTTH area
- telling them to update your router information and BTU information and FTTH/VDSL information into the system and push for turbo upgrade
- request them to open a report for you
- current price vs those who already upgraded. eg. now paying RM229 for 100mbps while others already upgraded to 800mbps
you can separate the template into different parts for easy copy and paste
Live Chat, Select Technical Assistance.
copy paste the template.
the first round you type in the above request, they will reply you with standard reply, pilot phase bla bla bla
this is where the template comes in handy, every time they reply with the standard reply, you just copy and paste your template until they agree to open a report for you.
PLEASE INSIST FOR A REPORT NUMBER to ensure that they really create a report for you.
from now on, you will see a pending report in your Account Activity section
2. then every morning repeat the same process by copy and pasting the first part of your template,
example.
Hi. I am Mohamad Ali Bin Abu
My IC is XXXXX-XX-XXXX
My service number is : XX-XXXXXXX
My HP number is : XXX-XXXXXXX
My address is : XXXXXXXXX,XXXXXX,XXXXXXX
My report number is 1-XXXXXXXXXXXXX
I want to follow up my report
this is very crucial part, must put into your template, else they will endlessly ask for your information for verification purpose.
every day copy paste the above info and wait until your account is upgraded.