Been following up this thread for years. Realised that forumers here like to post comments here rather than making official complaint to CFM or MCMC accordingly.

Guys, there are at least three main unfair practices put up by TM Unifi following the pressure given by the Minister to all ISP: -

1) New plan/price are not reflected by TM Unifi to all users across the board, users have to opt in. Worse still, TM Unifi doesn't provide existing users with compatible devices for supporting the new higher internet speed but re-contract this opt in for another 24 months. It's somehow against the contract laws spirit. In the meantime, new sign-up, paying the same bucks, get new full set of devices to support the new higher internet speed - same 24 months contract. So it's clearly seen as TM Unifi's discrimination and unfair practice here. Challenge them & bring it up to CFM/MCMC.

2) termination notice period of 30D. Termination requires only TM's end to cut the connection, why need 30D notice period? its sole purpose is to make sure TM can squeeze last drop of blood from Unifi users. KEY POINT here: all unifi users are charged in advance, i.e. u gonna pay next month unifi charges now in order for the service to remain. So why need 30D notice period? TM is just trying all its dirty tricks to make sure monies are there within TM, no refund, no immediate revenue impact. Agn, challenge them, highlight this unfair practice to CFM/MCMC.

3) limited TM Point centres handle termination request. Simple, go highlight to CFM/MCMC immediately and let the regulator to review and take necessary actions if deemed fit and required.

MIND everyone here to take action to file complaint officially to CFM/MCMC. Without any official filings, CFM/MCMC will just treat it as IT IS PEACEFUL & u all like the UNIFI service & there is ntg wrong with the revised T&Cs which has not been duly communicated to all Unifi users via whatsoever channels (while marketing materials spamming users' mailbox and SMS)

Do it now, dont wait. Fruits would not drop in front of u if u are expecting others to do it for u. Number, number, number - we need number of complaints landed on CFM/MCMC then we may see changes/corrective instructions given/taken by the regulator.


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Wondering if Maxis Fibrenation that bad until most of the Unifi users here, despite having so many pricing issues, turbo issues, still opted for new RM129 plan instead of going to Maxis Fibrenation (since Maxis Fibrenation uses the same infra so long as Unifi is there).

New sign up will get every damn device in new form, re-contract 24-mth gets nothing. I don't get the logic why staying with Unifi RM129~100Mbbps plan lor, sumore going thru the hassle of "surrendering" ourselves to TM Point for the new plan.... swithc to Maxis Fibrenation also gets new devices.

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Asking in that thread will get feedback from MF's users.

Asking here in this thread is to hear out from UNIFI users mah

No issue at all, I use AC86U purchased directly from Tmall. Normal settings as any Asus MY sets (if u know how to configure la )

If RYE100 turbo-ed to 500Mbps, and re-priced to RM159 instead of RM189 or below..... is happening right now...

then those paying RM179 +- for 50Mbps to 500MBps (turbo-ed) will be making noises, as they would then be A bigger WATERFISH

so, it's a stupid nvr ending game agn, being put up by TM UNIFI.... sweat....

can't deliver that kind of TURBO bandwidth, then just port everyone down to RM129 100Mbps unlimited UNIFI plan lah.... accept the HIT on REVENUE & move on to improve the infra 1st then talk agn lah...

Would anyone happen to know if we need the old devices like TM's router, deck phone for exchange with new devices (if we managed to get them replaced)?

Or could it be just install the new devices w/o the need for returning the old ones?

Actually I've thrown my old TM's router long time ago....

Thanks

This post has been edited by watchingUeveryDAY: Oct 29 2018, 10:35 AM