okay sure..9am i will be at their gate haha..
tomorrow will update about my case.

i get the turbo Unifi 500 mbps recently. Unfortunately, im only able to achieve around 300 mbps with lan cable cat 6. Any network setting need to change for achieve 500 mbps? Im using TP link archer c7 AC1750.

4 10/100/1000Mbps LAN Ports
1 10/100/1000Mbps WAN Port

Wired yes (Cat 5e and above Lan cable).

This post has been edited by stasio: Sep 19 2018, 05:52 PM

Oops

This post has been edited by dickybird: Sep 19 2018, 05:49 PM

Look in another threats.......

My mother's house:
Initially with 5Mbps upgraded to 10Mbps, RM157+ monthly
TM even dismissed the Thank You upgrade to 30Mbps last year
We changed the plan yesterday to 100Mbps, RM129 monthly

This is after the CS said that the account will be turboed to 100Mbps for RM157+

No extra charge or penalty imposed. Effectively changed in 24 hours



My house:
Initially with 50Mbps upgraded to 100Mbps, RM229 monthly
Thank You upgrade 2017 last year
Turboed to 800Mbps, still at RM229 monthly yesterday

Currently my package is 50mbps @179 (finish contract). Last Sat, went to TM point and ask for upgrade to 100mbps @129. Managed to upgrade it with the installation set on this coming Sunday 23/9. May I check will TM change all the my old router & modem in order to support for the new upgrade? Or will they be using the existing one?

I went to TMpoint Kajang last week queue for 2 hours and they submit a report to check if my condo 100 Mbps compatible. Today they called me back and say my building cannot support and ask me to go to TM point again tomorrow they will reduce my price (contract is not renewed, just price drop the agent says). Anyone have the same case and how much did you guys reduced your bill to?

This post has been edited by LovelyPotato: Sep 19 2018, 06:08 PM

My VDSL not supported, but they say that they gonna reduce my 50mbps price but i'm not sure how much will be reduced, tomorrow have to go to tmpoint to check.

sifu, is your BTU running hot?

mine somehow runs hot, though it doesn't seem to be malfunctioning.

u mean u downgrade / upgrade the plan and TM change a new router for u?

They are going rk use the existing one

just "upgraded" from unifi lite 10m to 100m rm129 monthly.
queued for 2hours =.=
until now 4hours liao still havent 100m leh.
but the counter lady got say within 3working days la....

We went to the same TM Point.

My Unifi got turboed for awhile now but my dl and ul speed both only manage to go up to about 100-120Mbps. All connected with CAT6 cables, router and BTU seems to be fine.

Called up tech support and they sent someone to my house to check on the connection, they confirmed that my network equipment is alright.
They told me it's their problem on their end that needs to be reconfigured but god knows how long it'll take.
I only got answered, "days or weeks maybe? I pun tak tau."
Anyone facing the same problem? The technician told me it's a common thing.

I had to wait for more than 1 week for them to upgrade mine lol and they had to make the tm people to come to my house just to test the speed using an app which i could do by myself and signed a paper to close the order lol

but i asked the lady if required technician to come over, she said no leh..

For existing customers change to turbo 129 still got Hypptv stb or not? because new customer rm129 without stb

i am cooper user, stay high rise building. max only 10mbps. but last week i used speedtest, i got 40-50mbps and upload 18-20mbps. my account still 10mbps. i don't know when TM upgrade my speed, b'coz when i call they told me my package still 10 mbps no upgrading. hahahahaah...tm sengal


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no leh. only mobile hyppytv can watch.
but i rmb can call to activate?