there's a freeze function.

I thought there's a FREEZE button in the app.
Somebody mentioned that before!

This post has been edited by David83: Aug 22 2018, 07:22 PM

Good to know! Thanks!

No 24-hour CS. They don't even work on weekends.

The others have answered you about the Freeze button in the app.

You can report lost card using the app

But they will only respond in the next working day.

That's a good idea! why didn't I think about it before haha. I'll do this going forward.

LOL in fact a lot of my colleagues use Apple Pay and Samsung Pay and Google Pay, so the merchants all know how to operate tap and pay, no issue at all. But if anyone uses pin and pay, it's such a hassle for them they rather just tell you cannot, ask for cash.

True, but I always thought that if my card goes missing and the thief uses it for some wave payment, I can dispute it with the card issuer and have them cover it under their insurance. These risk should be borned by them IMO.

Haha but I'm not sure how strong my argument stands because I've never tried before

Soon prepaid card like Big Pay got SST?

Imagin what happen if you lose the card and your phone at the same time?

no. sst only on credit card and charge cards. maybe TS can put this in the 1st page if not already there.

Haihz, I can't top up now. Is now even considered peak hour?

Agreed. Their secondary method of protection seems non existence. Waiting for next day for CS to be in operation is not exactly a smart security feature.

The best method for now if you lose the phone as well is to borrow another phone and sign in using your details to log in and freeze the account.

This post has been edited by janson_kaniaz: Aug 22 2018, 08:33 PM

If you lost the phone, you lost the SIM Card as well.. if not mistaken, the sign in process for BigPay App is using SMS Verification. Unless you got your SMS Card replaced first, or you registered using another phone no which is not in the same phone as logged in with BigPay ...

Yay.. That is in SG.. Anyway they are super welcome Wave... Here is like... "wave .. cannot.. only PIN and Pay" ,"my boss can only PIN and Pay, not wave.. " or "use cash can ah"?.. haha..

That's if you realised your card is missing soon enough.

Or let's say you're robbed along with your phone (this is a prepaid card I doubt there's protection like credit card), then by the time you freeze it, they might used it somewhere already.

This post has been edited by tifosi: Aug 22 2018, 10:28 PM

Yeah, it seem like if u lost ur phone n wallet together, ur BigPay money sure gone especially with paywave function.. as I believe not everyone hold 2 phones or maybe the whole bag got snatch, both phone also lost

so to be paranoid, always freeze card until wanna use it?

How long for it defreeze? ?

microwave 30 sec Full heat?

This is joke of the day!

In case you're still waiting, just to let you know that I managed to top-up successfully around an hour ago & subsequently made a purchase.

didn’t work for me even now.

im using SAMSUNG,

is it possible to print-screen the transaction ?

or at least get the proof of making transactions ?

thanks