NEW subscriber upgrade from what?

Good Idea! I will try this and see how it works.

Good!
But the best solution for TM is to standardizes existing subscribers package price to new promotion price, respectively....Fair ma.

This post has been edited by BreakYourLimit: Feb 23 2018, 02:30 PM

Finally... TM gave back Ruby pack to us in yesterday late night, now my parent are happy and I'm glad all solved!

Beside that, I managed to change my parent's Unifi package (Adavanced 30Mbps + Ruby) from RM189 per-month to RM139 per-month (price exclude GST)!
I'm surprise the Chat Agent told me no contract for this new plan, will need to double check later.


How I changed from RM189 to RM139 (Advanced 30Mbps with Ruby Pack)?
- Go to nearest TM Point and request for this new Advanced 30Mbps (RM139)
- TM staff will tell you that this only for new subscriber and we (existing customer cannot apply)
- Insist need this new plan, they will need you to fill-up "Borang Aduan" and pass to their branch manager to approve this change.
- Need to stated reason why need this new plan, TM staff suggested me include threaten will terminate contract, unfair for existing customer, etc.
- They will print a copy and give to you, then pass to their branch manager to get approval (they said this is part of the process)
- Wait for their feedback on next few days (around 3 - 7 business day) and all good

Make sure there is/are extra port available (or no one in the waiting list) before terminate your existing account. Otherwise your name will be in the last of the waiting list for UNIFI application in your area.

No Jumbo pack?

Nope... the free Jumbo Lite (RYE 2017) is gone, my parent don't care about it.
They get the RM139 package with Ruby pack is good enough.

Probably few days later I'll bring this up with TM to get back Jumbo package, hoping there will not be another Moron remove Ruby and add Jumbo again.

Most of us got the RYE2017 upgrade of Advanced30+Jumbo+VAR @RM139. Some even claimed to get STD20 foc but would not show their bill.

That's good for those able get this offer.
For now… I'll need for the next bill to confirm get this rm139 package.

thanks for the sharing. i'm also thinking how to 'downgrade' the bill from 169rm -> rm139rm with minimum hassle

i find it pathetic that current users (especially adopters) with good payment records have to literally beg for this offer. by right, it should be made fair and square for all.

Does it have to be TMpoint branch only? or authorized dealer able to do it to?

This post has been edited by kucingfight: Feb 23 2018, 10:55 PM

TM Point.. Authorized dealers are just that.. Dealers. Can't effect such package changes.

I have tried with phone, live-chat, agent/dealer and TM Point, somehow only TM Point able to do so.

About my jumbo lite package being added without my approval case....


The good news....I got my two months charges refunded




The bad news....WTF with early termination fee?

Both your photo cannot see.

When I try to open the picture directly, Chrome say dangerous site

Edit: After reply now can. Maybe Chrome that blocked it earlier


This post has been edited by nuvi: Feb 24 2018, 02:59 PM

I guess you need to go again to make noise with them.

Add without approval. Then cancel kena charge termination fee. This business module that will 100% make money

My Unifi services (phone & internet) has been down for 13 days (as on 24Feb 2018) already.
Despite follow up via messaging & tweeter, there has been No details as to what is going on and when I will get back my services.
My report no. is 1-19661307906 .

Unifi's response has been ...
1- Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
2- Upon checking, you issue still under progress. Kindly wait for and update from our team. None received
3- As per checking, your report is still in progress. We have updated and urge our respective team for urgency regards in solving your issue. Our respective technical team will update you on the feedback. None received
4- We are doing our best to expedite your case.
5- Pleased be informed that our team still diagnose on your issue. We have urged our team to ensure the restoration can be completed soonest possible. Anything, our team will update you later. ...
6- ... Our team will update you for feedback. None received
7- You're report is still in progress. We have highlighted your issue to the team for faster action.
8- Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
9- We sincerely apologize for this issue. Fyi, your technical report status is still in progress. However, we have updated our Technical Department and urged for an urgency towards this issue.
10- [After 13 days down] Upon checking, your issue is still in progress. Anything, our team will update to you accordingly. None received

With No light at the end of this tunnel .... is there any hope for the state of our broadband services or rather what broadband services?.

Still Waiting

make sure to ask for a rebate in your next bill. case like this confirm can get

Good news is that with proper explaining at a TM Point with an accommodating agent, you can get it waived. Mine, they downgraded my Hypptv and charged a downgrade fee. Asked for it to be waived cuz I wasn't supposed to be downgraded, can.. Awaiting next bill.

Sorry man.. Almost 2 weeks. Seems a pretty serious problem. Keep pressing and make sure you get a rebate/compensation for the downtime, especially if you've already paid ahead as per bill.

Anyone now experiencing super slow connection and frequent DC?

Soooo disappointed in unifi...