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> Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade (Unifi)

kucingfight
post Feb 23 2018, 10:53 PM

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thanks for the sharing. i'm also thinking how to 'downgrade' the bill from 169rm -> rm139rm with minimum hassle

i find it pathetic that current users (especially adopters) with good payment records have to literally beg for this offer. by right, it should be made fair and square for all.

Does it have to be TMpoint branch only? or authorized dealer able to do it to?

This post has been edited by kucingfight: Feb 23 2018, 10:55 PM
voncrane
post Feb 23 2018, 10:56 PM

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QUOTE(kucingfight @ Feb 23 2018, 10:53 PM)
thanks for the sharing. i'm also thinking how to 'downgrade' the bill from 169rm -> rm139rm with minimum hassle

i find it pathetic that current users (especially adopters) with good payment records have to literally beg for this offer. by right, it should be made fair and square for all.

Does it have to be TMpoint branch only? or authorized dealer able to do it to?
*
TM Point.. Authorized dealers are just that.. Dealers. Can't effect such package changes.
soyusa
post Feb 23 2018, 11:27 PM

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QUOTE(kucingfight @ Feb 23 2018, 10:53 PM)
thanks for the sharing. i'm also thinking how to 'downgrade' the bill from 169rm -> rm139rm with minimum hassle

i find it pathetic that current users (especially adopters) with good payment records have to literally beg for this offer. by right, it should be made fair and square for all.

Does it have to be TMpoint branch only? or authorized dealer able to do it to?
*
I have tried with phone, live-chat, agent/dealer and TM Point, somehow only TM Point able to do so. hmm.gif
JohnLai
post Yesterday, 01:42 PM

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About my jumbo lite package being added without my approval case....


The good news....I got my two months charges refunded
user posted image



The bad news....WTF with early termination fee?
user posted image
nuvi
post Yesterday, 02:58 PM

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QUOTE(JohnLai @ Feb 24 2018, 01:42 PM)
About my jumbo lite package being added without my approval case....
The good news....I got my two months charges refunded
user posted image
The bad news....WTF with early termination fee?
user posted image
*
Both your photo cannot see.

When I try to open the picture directly, Chrome say dangerous site hmm.gif

Edit: After reply now can. Maybe Chrome that blocked it earlier


This post has been edited by nuvi: Yesterday, 02:59 PM
nuvi
post Yesterday, 03:01 PM

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QUOTE(JohnLai @ Feb 24 2018, 01:42 PM)
About my jumbo lite package being added without my approval case....
The good news....I got my two months charges refunded
user posted image
The bad news....WTF with early termination fee?
user posted image
*
I guess you need to go again to make noise with them.

Add without approval. Then cancel kena charge termination fee. This business module that will 100% make money laugh.gif
AFcf
post Yesterday, 08:57 PM

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My Unifi services (phone & internet) has been down for 13 days (as on 24Feb 2018) already. vmad.gif
Despite follow up via messaging & tweeter, there has been No details as to what is going on and when I will get back my services.
My report no. is 1-19661307906 .

Unifi's response has been ...
1- Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
2- Upon checking, you issue still under progress. Kindly wait for and update from our team. None received
3- As per checking, your report is still in progress. We have updated and urge our respective team for urgency regards in solving your issue. Our respective technical team will update you on the feedback. None received
4- We are doing our best to expedite your case.
5- Pleased be informed that our team still diagnose on your issue. We have urged our team to ensure the restoration can be completed soonest possible. Anything, our team will update you later. ...
6- ... Our team will update you for feedback. None received
7- You're report is still in progress. We have highlighted your issue to the team for faster action.
8- Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
9- We sincerely apologize for this issue. Fyi, your technical report status is still in progress. However, we have updated our Technical Department and urged for an urgency towards this issue.
10- [After 13 days down] Upon checking, your issue is still in progress. Anything, our team will update to you accordingly. None received

With No light at the end of this tunnel .... is there any hope for the state of our broadband services or rather what broadband services?.

Still Waiting confused.gif



cannavaro
post Today, 12:41 AM

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From: T.T.D.I, Bukit Damansara


QUOTE(AFcf @ Feb 24 2018, 08:57 PM)
My Unifi services (phone & internet) has been down for 13 days (as on 24Feb 2018) already.  vmad.gif
Despite follow up via messaging & tweeter, there has been No details as to what is going on and when I will get back my services.
My report no. is 1-19661307906 .

Unifi's response has been ...
1-  Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
2-  Upon checking, you issue still under progress. Kindly wait for and update from our team. None received
3-  As per checking, your report is still in progress. We have updated and urge our respective team for urgency regards in solving your issue. Our respective technical team will update you on the feedback. None received
4-  We are doing our best to expedite your case.
5-  Pleased be informed that our team still diagnose on your issue. We have urged our team to ensure the restoration can be completed soonest possible. Anything, our team will update you later. ...
6-  ... Our team will update you for feedback. None received
7-  You're report is still in progress. We have highlighted your issue to the team for faster action.
8-  Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
9-  We sincerely apologize for this issue. Fyi, your technical report status is still in progress. However, we have updated our Technical Department and urged for an urgency towards this issue.
10-  [After 13 days down]  Upon checking, your issue is still in progress. Anything, our team will update to you accordingly. None received

With No light at the end of this tunnel .... is there any hope for the state of our broadband services or rather what broadband services?.

Still Waiting  confused.gif
*
make sure to ask for a rebate in your next bill. case like this confirm can get
voncrane
post Today, 01:27 AM

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From: ARPANET


QUOTE(JohnLai @ Feb 24 2018, 01:42 PM)
About my jumbo lite package being added without my approval case....
The good news....I got my two months charges refunded
user posted image
The bad news....WTF with early termination fee?
user posted image
*
Good news is that with proper explaining at a TM Point with an accommodating agent, you can get it waived. Mine, they downgraded my Hypptv and charged a downgrade fee. Asked for it to be waived cuz I wasn't supposed to be downgraded, can.. Awaiting next bill.

QUOTE(AFcf @ Feb 24 2018, 08:57 PM)
My Unifi services (phone & internet) has been down for 13 days (as on 24Feb 2018) already.  vmad.gif
Despite follow up via messaging & tweeter, there has been No details as to what is going on and when I will get back my services.
My report no. is 1-19661307906 .

Unifi's response has been ...
1-  Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
2-  Upon checking, you issue still under progress. Kindly wait for and update from our team. None received
3-  As per checking, your report is still in progress. We have updated and urge our respective team for urgency regards in solving your issue. Our respective technical team will update you on the feedback. None received
4-  We are doing our best to expedite your case.
5-  Pleased be informed that our team still diagnose on your issue. We have urged our team to ensure the restoration can be completed soonest possible. Anything, our team will update you later. ...
6-  ... Our team will update you for feedback. None received
7-  You're report is still in progress. We have highlighted your issue to the team for faster action.
8-  Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
9-  We sincerely apologize for this issue. Fyi, your technical report status is still in progress. However, we have updated our Technical Department and urged for an urgency towards this issue.
10-  [After 13 days down]  Upon checking, your issue is still in progress. Anything, our team will update to you accordingly. None received

With No light at the end of this tunnel .... is there any hope for the state of our broadband services or rather what broadband services?.

Still Waiting  confused.gif
*
Sorry man.. Almost 2 weeks. Seems a pretty serious problem. Keep pressing and make sure you get a rebate/compensation for the downtime, especially if you've already paid ahead as per bill. console.gif

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