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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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bingozero
post Feb 25 2018, 05:35 PM

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QUOTE(dman @ Feb 25 2018, 03:19 PM)
Anyone now experiencing super slow connection and frequent DC?

Soooo disappointed in unifi...
*
Slow connection and keep loading on certain pages.
Puffin browser prompt out network unstable.
Theoutspokenguy
post Feb 25 2018, 05:38 PM

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QUOTE(dman @ Feb 25 2018, 03:19 PM)
Anyone now experiencing super slow connection and frequent DC?

Soooo disappointed in unifi...
*
seems fine here sometimes it could be router or your wireless issue. try ping your router

This post has been edited by Theoutspokenguy: Feb 25 2018, 05:38 PM
AVFAN
post Feb 25 2018, 05:48 PM

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QUOTE(dman @ Feb 25 2018, 03:19 PM)
Anyone now experiencing super slow connection and frequent DC?

Soooo disappointed in unifi...
*
U likely hv a local area or own connection problem.

If u dun say your location, no one can confirm or comment.
dman
post Feb 25 2018, 07:09 PM

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QUOTE(bingozero @ Feb 25 2018, 05:35 PM)
Slow connection and keep loading on certain pages.
Puffin browser prompt out network unstable.
*
QUOTE(Theoutspokenguy @ Feb 25 2018, 05:38 PM)
seems fine here sometimes it could be router or your wireless issue. try ping your router
*
QUOTE(AVFAN @ Feb 25 2018, 05:48 PM)
U likely hv a local area or own connection problem.

If u dun say your location, no one can confirm or comment.
*
I think I found my problem,

Everytime I connect to my android TV box the connection got disrupted and unstable and affecting others device connection to WiFi as well.. Wondering why and anyone have similar experience?

This post has been edited by dman: Feb 25 2018, 07:10 PM
AVFAN
post Feb 25 2018, 07:21 PM

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QUOTE(dman @ Feb 25 2018, 07:09 PM)
I think I found my problem,

Everytime I connect to my android TV box the connection got disrupted and unstable and affecting others device connection to WiFi as well.. Wondering why and anyone have similar experience?
*
again, no one can comment usefully until u give details, e.g. what android box, what connection, what other devices?

u can't expect a doctor to cure u if u walk into a hospital and only say "i am sick" and expect wonders.

dman
post Feb 25 2018, 08:20 PM

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QUOTE(AVFAN @ Feb 25 2018, 07:21 PM)
again, no one can comment usefully until u give details, e.g. what android box, what connection, what other devices?

u can't expect a doctor to cure u if u walk into a hospital and only say "i am sick" and expect wonders.
*
Mxq pro android TV box with ethernet cable connection.

Other devices like my smartphone, iPad which connected to the same wifi router got affected with unstable connections everytime the android TV box got connected.

Apologise for lacks of details tongue.gif


AVFAN
post Feb 25 2018, 08:32 PM

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QUOTE(dman @ Feb 25 2018, 08:20 PM)
Mxq pro android TV box with ethernet cable connection.

Other devices like my smartphone, iPad which connected to the same wifi router got affected with unstable connections everytime the android TV box got connected.

Apologise for lacks of details tongue.gif
*
i hv never heard of a box disrupting broadband.

but i do not know yr box, could be some bad setup or infected with malware that u aren't aware of.

and if u r sure the source of the problem is the box, i suggest u check with other users of this box brand first.
https://forum.lowyat.net/topic/4200167/+2800

becos, having used such boxes for years, i am quite sure it is not a unifi problem, irrelevant to this unifi thread.



wca
post Feb 25 2018, 09:05 PM

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QUOTE(soyusa @ Feb 23 2018, 03:25 PM)
Finally... TM gave back Ruby pack to us in yesterday late night, now my parent are happy and I'm glad all solved!

Beside that, I managed to change my parent's Unifi package (Adavanced 30Mbps + Ruby) from RM189 per-month to RM139 per-month (price exclude GST)!  rclxms.gif
I'm surprise the Chat Agent told me no contract for this new plan, will need to double check later. hmm.gif  hmm.gif  hmm.gif
» Click to show Spoiler - click again to hide... «


How I changed from RM189 to RM139 (Advanced 30Mbps with Ruby Pack)?
- Go to nearest TM Point and request for this new Advanced 30Mbps (RM139)
- TM staff will tell you that this only for new subscriber and we (existing customer cannot apply)
- Insist need this new plan, they will need you to fill-up "Borang Aduan" and pass to their branch manager to approve this change.
- Need to stated reason why need this new plan, TM staff suggested me include threaten will terminate contract, unfair for existing customer, etc.  biggrin.gif
- They will print a copy and give to you, then pass to their branch manager to get approval (they said this is part of the process)
- Wait for their feedback on next few days (around 3 - 7 business day) and all good
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congratulations, glad that u manage to get this price reduction.
mind sharing which TM Point? notworthy.gif
soyusa
post Feb 25 2018, 10:44 PM

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QUOTE(wca @ Feb 25 2018, 09:05 PM)
congratulations, glad that u manage to get this price reduction.
mind sharing which TM Point? notworthy.gif
*
Sure… Quill City Mall @ Jalan Sultan Ismail, KL
JohnLai
post Feb 25 2018, 10:56 PM

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QUOTE(soyusa @ Feb 25 2018, 10:44 PM)
Sure… Quill City Mall @ Jalan Sultan Ismail, KL
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Don't get too happy first....later you will encounter 'early termination' hypptv fee issue.....
zkteh
post Feb 25 2018, 11:45 PM

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So, I got my new Archer 1200 router

WTA those who are encountering auto reboot issue, how you guys determine it has auto rebooted? Since Tplink removed the "uptime" feature from the configuration page, there is not way for user to see the WAN and system uptime. You guys 24/7 standby in front of the router is it? blink.gif

I noticed some interesting issue, I always thought the router is rebooting itself during the night, but it turns out it is the WAN IP keep changing itself, from the log below, it is after 10hrs+

I am referring to NAT related log to determine the WAN reloaded itself
user posted image


UPDATE : the period of WAN reconnecting issue could be as less as several minutes, but what's triggering it? I think it will be the "LED CONTROLLER... [729]"

2.

In other words, to determine whether the route has rebooted, log on to the router configuration page, advanced > system tools > system log

If the data has a big gap from the old static log (which is belongs to the stock firmware), that means the router has been rebooted, it could be self rebooted or auto rebooted.
user posted image


2nd way : set the wifi client setting to manually connect if the wifi network is in range, in this way, you will know the router has auto rebooted if the client has lose connection to the wifi the next day/after long hours

etc...

Info:-
I flashed to the latest Malaysia firmware, build 20180208

This post has been edited by zkteh: Feb 26 2018, 12:12 AM
soyusa
post Feb 26 2018, 03:11 AM

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QUOTE(JohnLai @ Feb 25 2018, 10:56 PM)
Don't get too happy first....later you will encounter 'early termination' hypptv fee issue.....
*
Yup... especially change from jumbo lite back to ruby --> may charge termination fee. doh.gif
Will only able to know once the monthly bill arrived. sweat.gif sweat.gif
voncrane
post Feb 26 2018, 04:15 AM

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QUOTE(zkteh @ Feb 25 2018, 11:45 PM)
So, I got my new Archer 1200 router

WTA those who are encountering auto reboot issue, how you guys determine it has auto rebooted? Since Tplink removed the "uptime" feature from the configuration page, there is not way for user to see the WAN and system uptime. You guys 24/7 standby in front of the router is it?  blink.gif

I noticed some interesting issue, I always thought the router is rebooting itself during the night, but it turns out it is the WAN IP keep changing itself, from the log below, it is after 10hrs+

I am referring to NAT related log to determine the WAN reloaded itself
user posted image
UPDATE : the period of WAN reconnecting issue could be as less as several minutes, but what's triggering it? I think it will be the "LED CONTROLLER... [729]"

2.

In other words, to determine whether the route has rebooted, log on to the router configuration page, advanced > system tools > system log

If the data has a big gap from the old static log (which is belongs to the stock firmware), that means the router has been rebooted, it could be self rebooted or auto rebooted.
user posted image
2nd way : set the wifi client setting to manually connect if the wifi network is in range, in this way, you will know the router has auto rebooted if the client has lose connection to the wifi the next day/after long hours

etc...

Info:-
I flashed to the latest  Malaysia firmware, build 20180208
*
That there might be the problem.. Running latest Aussie firmware and haven't noticed a single random auto-reboot. Plus I get to choose the exact SSID I want and not be stuck with the @unifi suffix.
spkow
post Feb 26 2018, 09:17 AM

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Hi! friends.

Unifi Bonanza Campaign 30mbs RM139 bundled HyppTV Jumbo Lite Pack by default.

Can I switch HyppTV pack from jumbo lite pack to Ruby Pack?, any charge on it?
voncrane
post Feb 26 2018, 09:47 AM

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QUOTE(spkow @ Feb 26 2018, 09:17 AM)
Hi! friends.

Unifi Bonanza Campaign 30mbs RM139 bundled HyppTV Jumbo Lite Pack by default.

Can I switch HyppTV pack from jumbo lite pack to Ruby Pack?, any charge on it?
*
Yes and there'll be a charge.
soyusa
post Feb 26 2018, 01:39 PM

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QUOTE(spkow @ Feb 26 2018, 09:17 AM)
Hi! friends.

Unifi Bonanza Campaign 30mbs RM139 bundled HyppTV Jumbo Lite Pack by default.

Can I switch HyppTV pack from jumbo lite pack to Ruby Pack?, any charge on it?
*
Mine isn't Bonanza package:
TM said they will charge one time processing fee (RM5) to change different HyppTV package few months ago.
I okay with it but I could not see any charges on my monthly statement, strange? hmm.gif hmm.gif
JohnLai
post Feb 26 2018, 04:22 PM

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QUOTE(nuvi @ Feb 24 2018, 03:01 PM)
I guess you need to go again to make noise with them.

Add without approval. Then cancel kena charge termination fee. This business module that will 100% make money laugh.gif
*
FARKKKKK, I just discovered TM wrongly bill my Hypptv section too.....
user posted image
If you look at my 'Recurring charge' section.....how in the world TM calculate total recurring charge for hypptv? By right, I should be billed RM30 there as I have Ruby pack. Why in the world TM RM30 minus RM26.13 = RM3.87? Didn't the rebate already deducted it?


QUOTE(voncrane @ Feb 25 2018, 01:27 AM)
Good news is that with proper explaining at a TM Point with an accommodating agent, you can get it waived. Mine, they downgraded my Hypptv and charged a downgrade fee. Asked for it to be waived cuz I wasn't supposed to be downgraded, can.. Awaiting next bill.
*
Huh...interesting....I got a sms from TM
user posted image
2 months? Really? sad.gif

QUOTE(soyusa @ Feb 26 2018, 03:11 AM)
Yup... especially change from jumbo lite back to ruby --> may charge termination fee.  doh.gif
Will only able to know once the monthly bill arrived.  sweat.gif  sweat.gif
*
If you saw my bill from few pages ago..... ranting.gif
soyusa
post Feb 26 2018, 04:53 PM

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QUOTE(JohnLai @ Feb 26 2018, 04:22 PM)
If you saw my bill from few pages ago..... ranting.gif
*
Yes I saw the "Termination Fee", just need to keep bugging on TM about this and may take time. sweat.gif sweat.gif

This afternoon simply ask in live chat about Unifi TV, no extra charges nor termination fee for the change. unsure.gif
YET... I still need to wait for next statement to confirm. hmm.gif
jayson120
post Feb 26 2018, 05:26 PM

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Just went to TMPoint today request to upgrade my package from VIP10 RM149 to Bonanza 30mbps for RM139, and they just approved my request without any question asked. I am quite surprise that this upgrading process only took a hour to be effective, and there's no internet downtime during the whole process.

My package details are as below
user posted image

As shown, i realized that this is not the Bonanza package that you guys mentioned, my package name end with RYE 2017, it did not include HYPPTV jumbo pack, and not sure that the free call to all fixed TM line still remain in this package or not. PS: i also checked with the live chat CS and confirmed that my package cost RM139(exclusive GST) per month.


This is my speed test result
user posted image


soyusa
post Feb 26 2018, 05:30 PM

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QUOTE(jayson120 @ Feb 26 2018, 05:26 PM)
Just went to TMPoint today request to upgrade my package from VIP10 RM149 to Bonanza 30mbps for RM139, and they just approved my request without any question asked. I am quite surprise that this upgrading process only took a hour to be effective, and there's no internet downtime during the whole process. 

My package details are as below
user posted image

As shown, i realized that this is not the Bonanza package that you guys mentioned, my package name end with RYE 2017, it did not include HYPPTV jumbo pack, and not sure that the free call to all fixed TM line still remain in this package or not. PS: i also checked with the live chat CS and confirmed that my package cost RM139(exclusive GST) per month.
This is my speed test result
user posted image
*
Congrats... that was fast! Which TM Point you went?
About the free calls, you have to top-up extra RM20 per-month though. sweat.gif
Do you tie to any contract for this RYE 2017?

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