My Unifi services (phone & internet) has been down for 13 days (as on 24Feb 2018) already.
Despite follow up via messaging & tweeter, there has been No details as to what is going on and when I will get back my services.
My report no. is 1-19661307906 .

Unifi's response has been ...
1- Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
2- Upon checking, you issue still under progress. Kindly wait for and update from our team. None received
3- As per checking, your report is still in progress. We have updated and urge our respective team for urgency regards in solving your issue. Our respective technical team will update you on the feedback. None received
4- We are doing our best to expedite your case.
5- Pleased be informed that our team still diagnose on your issue. We have urged our team to ensure the restoration can be completed soonest possible. Anything, our team will update you later. ...
6- ... Our team will update you for feedback. None received
7- You're report is still in progress. We have highlighted your issue to the team for faster action.
8- Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
9- We sincerely apologize for this issue. Fyi, your technical report status is still in progress. However, we have updated our Technical Department and urged for an urgency towards this issue.
10- [After 13 days down] Upon checking, your issue is still in progress. Anything, our team will update to you accordingly. None received

With No light at the end of this tunnel .... is there any hope for the state of our broadband services or rather what broadband services?.

Still Waiting