Dang...forgot about this one...

In a way its a bit different...due to no voice right hmm


I wonder if the marketer can match or customize this promo....anybody else managed to nego or get different offer?

Then whats the purpose of credit limit? Might as well put zero?

Eh? Same case with me lah.....

At my house A, when my ex-neighbour moved out, I had difficulty in paying unifi bill for 3 months. I still made payment, but not full amount. The accrued amount accumulated for 3 months (RM300 total), yet still under credit limit. The line didn't get suspended at all for those 3 months. Eventually I was able to pay all accrued amount after getting bonus, new neighbour moved in and they agree to share the line cost.


However, at my house B (new unifi installation), due to free upgrade issue (I get the free 30 to 50 Mbps at the end), my neighbour refused to pay for 1 month. I still made payment, but not full payment. I paid RM 150 instead of RM189.74 (RM179 before GST). The credit limit was not breached. The total accrued amount was only RM39.74. YET the line was suspended 20 days after the payment due date. WTF?

This post has been edited by JohnLai: Feb 7 2018, 09:23 PM

Very expensive bro. As I say in th either thread, subscribing to DynDNS and No-IP pro is cheaper and more worth it.

Well, good to know that, but mine is not new unifi installation, I already subscribed it for more than 3yrs, 4 yrs if not mistaken.

But I did get the free 30 to 50mbps promo as well.

I wonder is this policy related to the free upgrade

yea.. just comparing static price..

The credit limit of RM500 is for you to spend in one month.
Your standard bill already used up RM150, the remainder RM350 you can use to call IDD or watch VOD on Unifi Tv.

TM has now switched to pre-paid billing. If you don't pay up, you'll be cut. Simple as that.

Why is it so difficult to pay your bill as it is spelled out in their TnC that it is your responsibility to pay any bill. If you are not willing to pay, then use another service.

Credit limit is for you to spend not for you to owe. Applies to telcos as well.

Chill bro. Some people just need some extra time to pay as people have different financial circumstances and bro JohnLai don’t seem like a person who defers on his payments based on his posts on here.

ya, something a lot of people misunderstand about "deposit" or "credit limit".

it is meant for unusual usage or unforseen spending, not to cover the monthly charge.

no different from a rental tenancy agreement with 2 or 3 months deposit.

it is not to be used to offset rent but to cover damages and repairs beyond normal wear n tear.

of course, if agreement terminated, that will be used to offset anything owed.

Now...currently I have a billing difficulty because TM added jumbo lite into my account without my approval in addition to my existing ruby pack. I am being charged 2 months for jumbo lite which I didn't subscribe. The jumbo lite was finally removed from my account in January, however the billing RM60.80 (not gonna miss that GST ) is still there and TM system is currently threatening me to pay or I will get disconnected in 4 days.
How is this my responsibility?

I filed report on first month after I noticed the error.
Still getting charged for second month and I filed report again. It was finally removed.
But the charges of two months still there.

Doesn't explain the first situation where I was able to owe that much for three months.

u were probably lucky... there are staff there that works with eyes closed.

My latest bill exceed my credit limit yet I still able to use the service. Credit limit is just blocking for ur account for making any chargeable usage, nothing to do with account suspension. Maybe if I make a chargeable usage like call to 1300 numbers, I will not able to make the call.
I have dispute in my previous billing with TM, and it takes forever for them to investigate with report close and open for uncountable times. I have enquired TM to put remark / flag not to suspend my account due to the dispute case but they unable to do that because the account suspension is triggered automatically by their system. And they could not tell how many days after due date the account will suspend.


This post has been edited by #Victor: Feb 8 2018, 11:31 AM

So...how ar? According to unifi.com.my, mine gonna due in 4 days.
TM live chat agents (three different agents) didn't wanna open a report on my RM60.80. I asked them not to suspend my account again, but as you said, tm mentioned it is triggered by their system.

This.. While fighting my case, I refused to pay them for over 2 months till the bill was properly rectified. Made over a dozen report and each time I put it in black and white that I will not pay until they resolve the overcharged bill. They've only done so and I paid up in full promptly.. It's crazy that we have to keep demanding for fixes to problems they created themselves.. Cuz they are greedy. Their billing system could be simpler but no.. They like it complicated and only when you push then they change. Think about it.. Say they overcharged 500k people. I bet you, probably less than 100K will push for bill readjustment, the rest all pay blindly.. Rinse repeat for max squeezing..

You are still able to use it because your are still under some grace period from last payment due date, current bill date was 25th of January and TM charges ahead. Which means they simply cannot disconnect for not making a payment on services you haven't even used. Notice your payment due date..

This post has been edited by voncrane: Feb 8 2018, 11:54 AM

As I said u can't ask them not to suspend ur account because it is done by their system when there is outstanding after due date. Suspension can happen anytime which TM can't even provide the date when it will happen on ur account. They will just tell as long as any outstanding after due date will get account suspension.
The only option is just pay first, else if really get suspended, u have to pay unnecessary RM10 for account activation. For whatever dispute / refund they will send to u within 3 months.

U got free upgraded speed from tm?

I thought this is part of Budget 2017? Almost everyone got it. I got free upgrade from 30>50Mbps one year ago, now using 100Mbps with additional RM 10.

Unifi lite for RM129 cheapest😅😅😂😂