oh nice..Thanks

You're absolutely right. I was ranting and I apologise for that. It just frustrating, now I calm down a bit, kind of regret writting it lol. Mistake had been made :'D

1) I tried TM's provided router (TRG212M) and Asus RT-N12HP-B1 at first. I know the asus router is quite old, but I think it should be good enough. I did factory reset it and upgrading the firmware. After that I also tried using my cousin's router Asus RT-AC1200, the results is the same. Also had asked TM to reset port at least 3 times. Considering installing dd-wrt, but have no idea how to setup vlan properly so I scrap that idea. Should I tried it anyway?

2) All test was done via lan (cat5e & not using Homeplug) cable directly connected to one PC (also tried it with different pc and laptop) with no other client connected to the router. Even tried turning off wireless. The highest I can get is around 40mbps down (most of the time the speed hover around 30-35mbps). Oh forgot to mention, the upload speed is fine, 20mbps consistently. When using wifi, the speed are a bit slower but understandable. Was very near to the router most of the time.

3) Device I used? You mean to connect to the router? PCs, laptop, s7 edge...

4) Should I get a new router or paid TM for a new router? Need some guidance here. Thank you in advance

Regarding the T&C etc, yes you're right. Maybe it was in the agreement, which I happily signed without reading it first. Like I said a bit frustrated before, now calmed down a bit, what you wrote at the end make sense.

we all get upset with tm/unifi at one point or another... but after 6 years, i come to see they aren't too bad... just u be patient and make full use of the opportunity when it comes.

now that u gave some details, easier to follow.. but u have not said anything about your home - big bungalow or typical house or condo or small high density flat?? this is impt to understand, so, please do describe.

rtn12hp_b1... this router is old but is GOOD. i used it for 4 years 10->30->50mbps, all good, full speed ethernet, good enough wifi.
if u can't get 50mbps with this router on ethernet, something else is suspect.
i recently visited a fren in an old housing area.. he CANNOT get 50mbps with the same router on ethernet.
the best he got was 45mbps.
when he upgraded to 100mbps, tm's new tplink router ac1200 also cannot get full 100mbsps... can get only 92-95 max.
in contrast, i get, with that tp link, 100mbps and, with a new asus rtac1300uhp, 103-105 mbps - ethernet.
my suspicion is your local area infra is suboptimal, like my fren's - older areas, older eqpt, more obstacles maybe...?

if i were u, i would put that old unifi router back, test again ethernet... if still nowhere close to 50mbps, i will take up the challenge.
call, complain, agree to send the technician... show me how to get full 50mbps with TM router, old or new.
if not my fault, i dun pay, they give me new router; if my fault, i pay rm53, get my own router.

*sidenote... your asus rtn12hp is not a gigabit dual band router... and pcs/laptop typically use 2.4ghz wifi... so u can't go 5ghz unless u buy a dual band adaptor for the device... and change to a dual band router.
5ghz is a better frequency for wifi short distances, say <50ft.

keep us posted what happens next.

This post has been edited by AVFAN: Feb 4 2018, 10:49 PM

It is a terrace house. Definitely not a big house. A bit relief to hear rt-n12hp b1 can handle 50mbps well. Already try the old unifi router a few times before and also tried just now too, unfortunately yield same result. But I'm planning to test both of this router at my uncle's house in a few days just to be sure it is definitely not my routers fault.

Infrastucture? Wait I'm gonna ask my neighbour how his line performing. Will update you on this later.

Yeah thinking on upgrading to ac router for a few months now, close to pulling the trigger around last Christmas (so many tempting deal!), but I don't think I really need 5ghz. In my household, wifi are only use primarily for whatsapps, fb etc. For streaming, dloading/uploading to the cloud etc I use PC which connect via Lan.

One more thing I'm a bit worried is that the TM person I talk to said there are only 2 option:
1) replace the equipment for free but renew contract period
2) I paid for equipment myself, and I don't have to renew the contract.
So it's possible my modem might be faulty right. If so seeing as I'm a bit reluctant to renew contract, should I buy modem myself (what brand/model you suggest) or better to just buy it from TM? This only if they really certain that the modem is at fault. Oh btw, they said the price to purchase router from them is RM200. Totally forgot to ask for price of modem

typical terrace house... 50mbps... rtn12hp_b1 can handle, i m sure becos i had it.

if u plan to stay at 50mbps, i dun see any need to go dual band 5ghz; if u go 100mbps, yes, u should.

yes, check with neighbors to see if there is something u missed.

the options... be informed.. the modem is covered as long as u remain a customer.
if u find a problem with dect phone, it is possible the modem is going.
anyway, u may want to check the modem model, post it, see if anyone can identify common problems with it.

new unifi router rm200... it will be a lousy one as well.
unless i see for myself it can do full 50mbps while the old and rtn12hp can't do, i will not want it!

lastly, i would advise u NOT to renew contract just to get new eqpt.
renew it when there is some other promo going on.
u missed the recent one... +rm10 to go 100mbps?
that will get u new router and possibly new modem if old cannot do.

Thanks for all the solutions advice, I will try again

I am Unifi user
I pay RM 200+ for 30mbps

Talk to the agents if I can subscribe to the new package which is a lot cheaper but they said they only allow upgrade not downgrade

So wonder if I can terminate the current Unifi and resubscribe to the new package of Unifi later

lol... Unifi down. But LINK, AUTH, LAN1 got light. Should be TM issue right?

Wow.. Yours really takes the cake.. What plan is that and why didn't you switch to the cheaper 179 back in 2016?... You could try another TM Point and if they still refuse.. Worst case...Yes yes! Terminate and reapply a cheaper plan.. Get faster speeds too.

If from the ancient VIP10 paying 149+ to Unifi Lite 10Mbps paying 129+ will it be considered downgrade too...?

I upgraded my 50mbps package (RM179 monthly) to 100mbps (RM189 monthly) in November 2017. At the beginning, TM made a mess in my billing but has since made amends.

I would like to check whether users who are also 100mbps (RM189) subscribers have the following package discounts (can check on Unifi's website)...



Any idea why the Internet discount is separated into two (RM150+RM50) instead of just a single RM200 discount? I worry one portion of it is given for a limited time only.

Yes, everyone is RM 150 + 50.

You will see RM 200 discount in statement anyway. Even if it is a limited time, it is going to last for 2 years but I don't bother, God knows what will happen 2 years later. TM did promise it is perpetual though.

Is there any unified plan offering 300mbps download speed?

It shouldn't be but we know how TM handles things.. If possible, get the 30Mbps for RM139.. It's a better deal. Get triple download speeds for RM10 less.

Nope.. TIME.

Then how about unifi used by cyber cafe? Cause I saw some of the cc claims that they are using 300mbps unifi package. Im asking this because I need to find a cc around ipoh which provides low ping and high internet speed for some purpose.

100x3

I see... Thanks alot!

It could be business plan; those wont be in the website, need to call TM, and then they will send a account manager over to your office to discuss on business opportunity.

If I get 30mbps for 139 will i be paying 139 forever or just 2 years only...?