How are you testing the speed? RT-N12HP no problem handling 50mbps.

Guys, I just receive sms from TM yesterday on unifi upgrade from 30 to 50mbps in Senawang area. Already turn off modem several time as suggested by TM but the speed still not upgraded yet today. Could anyone assist me on this issue? Thank you.[attachmentid=9211638][attachmentid=9211638]

already called 100. Mine still cant resolve the problem after several system reset from their side & modem rest from mine. They will send technician to resolve the problem. Based on the customer service, the technician will cost you RM53 if the problem not from TM side. If your modem problem, you need to buy a new one from technician or if it still under warranty, you can change for free but your contract will be renewed.

bolded...

u need to describe better and give details for people to comment usefully to help u...

no use if just to rant.

.. what "ways" did u try.. what "own router" u hv.. house or condo or flat or ??
.. under 50mbps... for ethernet or wifi or both?...if wifi, how far is the distance?
.. what devices u use... old or new... 2.4ghz or 5ghz or dual?

if u do not provide details, all u get is "buy this router" or complain to mcc or bbc...  dunno which one.

all biz have rules - u signed the terns and conditions, u shouldn't and cannot complain.
if u r out of contract, u get nothing except warranty for modem or BTU.
if u sign new contract, u get new eqpt if they are not good enough.
but not everything will be changed - u get extra warranty only if it is still working.

we all get upset with tm/unifi at one point or another... but after 6 years, i come to see they aren't too bad... just u be patient and make full use of the opportunity when it comes.

now that u gave some details, easier to follow.. but u have not said anything about your home - big bungalow or typical house or condo or small high density flat?? this is impt to understand, so, please do describe.

rtn12hp_b1... this router is old but is GOOD. i used it for 4 years 10->30->50mbps, all good, full speed ethernet, good enough wifi.
if u can't get 50mbps with this router on ethernet, something else is suspect.
i recently visited a fren in an old housing area.. he CANNOT get 50mbps with the same router on ethernet.
the best he got was 45mbps.
when he upgraded to 100mbps, tm's new tplink router ac1200 also cannot get full 100mbsps... can get only 92-95 max.
in contrast, i get, with that tp link, 100mbps and, with a new asus rtac1300uhp, 103-105 mbps - ethernet.
my suspicion is your local area infra is suboptimal, like my fren's - older areas, more obstacles maybe...

if were u, i would put that old unifi router back, test again ethernet... if still nowhere close to 50mbps, i will take up the challenge.
call, complain, agree to send the technician... show me how to get full 50mbps with TM router, old or new.
if not my fault, i dun pay, they give me new router; if my fault, i pay rm53, get my own router.

*sidenote... your asus rtn12hp is not a gigabit dual band router... and pcs/laptop typically use 2.4ghz wifi... so u can't go 5ghz unless u buy a dual band adaptor for the device... and change to a dual band router.
5ghz is a better frequency for wifi short distances, say <50ft.

keep us posted what happens next.