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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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AVFAN
post Jan 25 2018, 05:46 PM

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QUOTE(alexwsk @ Jan 25 2018, 05:21 PM)
Meaning for new users....best deals...

Rm139 for 30mbps
Rm189 for 50mbps.

No more cheap upgrade to 100mbps for current 50mbps users, i suppose.
raemon
post Jan 25 2018, 05:51 PM

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QUOTE(die_257 @ Jan 25 2018, 11:59 AM)
Finally, I was able to upgrade my Unifi Lite 10Mbps to 30Mbps after after making second call to 100. Previously I did called 100 and they said I'm not eligible for the upgrade.

Also went to TMPoint and was denied the upgrade as well.
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AHGS14
post Jan 25 2018, 09:03 PM

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QUOTE(raemon @ Jan 25 2018, 05:51 PM)
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I have set up No-IP DDNS in my JB home. I have also implemented their Dynamic Update Client installed in a notebook PC that I carry with me.
Q: When I return to Sg and login to my Sg home Internet, does the hostname I set up in JB get "updated" with my Sg IP or it maintains my original JB IP?
Thank you.
go626201
post Jan 25 2018, 09:39 PM

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QUOTE(AHGS14 @ Jan 25 2018, 09:03 PM)
I have set up No-IP DDNS in my JB home.  I have also implemented their Dynamic Update Client installed in a notebook PC that I carry with me.
Q: When I return to Sg and login to my Sg home Internet, does the hostname I set up in JB get "updated" with my Sg IP or it maintains my original JB IP?
Thank you.
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It will renew your hostname ip to your pc' current internet ip when you open your DUC in Singapore,unless you didn't start it in sg,then it will not update your ip.
Maybe you can try to setup the ddns service in your jb's home router,some router got the function for setting the ddns in the router,and update your ip when it reconnect to internet.
(If your router didn't have the function, i suggest you to change a better router,because that function can be easily find in many router.)
Which router is using in your jb home?
toffy
post Jan 26 2018, 12:57 AM

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QUOTE(Chrono-Trigger @ Jan 25 2018, 12:03 PM)
mobile phone has EM radiation. You don't feel your ears getting warm and uncomfortable when talking over mobile phone too long?

I prefer fixline phone anytime.
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I can't deny that fixed line is more comfortable but if the fixed line handset is wireless, there is still EM radiation. Wireless radio is still a kind EM wave after all.

The warm feeling etc is mostly due to electromagnetic hypersensitivity, which affects only some folks, and also due to battery heat discharge since the phone is actively being used (to make the call la).

One solution is to reduce the talk time lo. Otherwise, use a hands-free kit or speaker phone.


AHGS14
post Jan 26 2018, 08:11 AM

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QUOTE(go626201 @ Jan 25 2018, 09:39 PM)
It will renew your hostname ip to your pc' current internet ip when you open your DUC in Singapore,unless you didn't start it in sg,then it will not update your ip.
Maybe you can try to setup the ddns service in your jb's home router,some router got the function for setting the ddns in the router,and update your ip when it reconnect to internet.
(If your router didn't have the function, i suggest you to change a better router,because that function can be easily find in many router.)
Which router is using in your jb home?
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Thanks very much for this very helpful reply. I will try to set up the DUC in the TP-Link C1200 router instead, if the function is available. Much obliged.
Chrono-Trigger
post Jan 26 2018, 08:26 AM

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QUOTE(AVFAN @ Jan 25 2018, 05:46 PM)
Meaning for new users....best deals...

Rm139 for 30mbps
Rm189 for 50mbps.

No more cheap upgrade to 100mbps for current 50mbps users, i suppose.
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aww, those lucky few who can get 100mbps at a discount!

This post has been edited by Chrono-Trigger: Jan 26 2018, 08:31 AM
LovelyPotato
post Jan 26 2018, 10:58 AM

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QUOTE(alexwsk @ Jan 25 2018, 05:21 PM)
Then it's very unethical for them to put 199 for 30Mbps to promote to other new user. Not every one will check around for the price, since their official website are charging almost 50% higher than normal price for the same service.
#Victor
post Jan 26 2018, 11:18 AM

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QUOTE(LovelyPotato @ Jan 26 2018, 10:58 AM)
Then it's very unethical for them to put 199 for 30Mbps to promote to other new user. Not every one will check around for the price, since their official website are charging almost 50% higher than normal price for the same service.
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There is a regulatory body for u to complain if u feel unfair: https://aduan.skmm.gov.my/
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KKW
post Jan 26 2018, 11:44 AM

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I just received my first bill after they upgrade my plan to
RYE 100Mbps.

I don't really understand what are they billing me.

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This post has been edited by KKW: Jan 26 2018, 11:46 AM
jiaen0509
post Jan 26 2018, 11:52 AM

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QUOTE(KKW @ Jan 26 2018, 11:44 AM)
I just received my first bill after they upgrade my plan to
RYE 100Mbps.

I don't really understand what are they billing me.

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What date the upgrade done? Look like yours is RM179 per month?
fruitie
post Jan 26 2018, 11:54 AM

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QUOTE(jiaen0509 @ Jan 26 2018, 11:52 AM)
What date the upgrade done? Look like yours is RM179 per month?
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His Ruby pack is RM 40. So it is still RM 189.
SilentVampire
post Jan 26 2018, 11:54 AM

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QUOTE(AHGS14 @ Jan 26 2018, 08:11 AM)
Thanks very much for this very helpful reply.  I will try to set up the DUC in the TP-Link C1200 router instead, if the function is available.  Much obliged.
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You don’t need to set up the DUC in the C1200 router. There is a section where you can input the dynamic dns in the router settings.
jiaen0509
post Jan 26 2018, 11:58 AM

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QUOTE(fruitie @ Jan 26 2018, 11:54 AM)
His Ruby pack is RM 40. So it is still RM 189.
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I see. First bill after upgraded to 100mbps.

Upgraded on 05 Jan and the Special Discount only applied on 08 Jan after report made.

Then the bill started count the Special Discount RM50 on 08 Jan. Then 05,06,07 Jan did not get discount.

Yesterday just submit report to get back the RM4.84 console.gif even show them the calculation. haha
AHGS14
post Jan 26 2018, 12:03 PM

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QUOTE(SilentVampire @ Jan 26 2018, 11:54 AM)
You don’t need to set up the DUC in the C1200 router. There is a section where you can input the dynamic dns in the router settings.
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Does it mean that I will just have to uninstall/deactivate the DUC in my notebook PC? Tx.
Chrono-Trigger
post Jan 26 2018, 12:04 PM

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QUOTE(KKW @ Jan 26 2018, 11:44 AM)
I just received my first bill after they upgrade my plan to
RYE 100Mbps.

I don't really understand what are they billing me.

Attached Image
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Very easy.

1. Add up all the charges from 1/19-18/2/18 (internet / ruby pack / jumbo pack) ---> this is your commitment fee per month , which is RM189.00. This is the amount you need to pay from next month onward.


2. The rest of the charges 4/1 - 18/1/18 ----> this is your prorated charge for new plan, and rebate for charge you already paid (since TM charged you 1 month in advance). It looks a bit high. What was your plan and monthly commitment before this?

Btw, your plan does not have free STD calls. I assume your previous plan also not subscribed to it, this is the most likely scenario.

This post has been edited by Chrono-Trigger: Jan 26 2018, 12:07 PM
KKW
post Jan 26 2018, 12:17 PM

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QUOTE(jiaen0509 @ Jan 26 2018, 11:52 AM)
What date the upgrade done? Look like yours is RM179 per month?
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It was done on 4th of January

QUOTE(fruitie @ Jan 26 2018, 11:54 AM)
His Ruby pack is RM 40. So it is still RM 189.
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Yeah I was told by the officer will be RM189 per month

QUOTE(Chrono-Trigger @ Jan 26 2018, 12:04 PM)
Very easy.

1.  Add up all the charges from 1/19-18/2/18  (internet / ruby pack / jumbo pack) ---> this is your commitment fee per month , which is RM189.00. This is the amount you need to pay from next month onward.
2.  The rest of the charges 4/1 - 18/1/18  ----> this is your prorated charge for new plan, and rebate for charge you already paid (since TM charged you 1 month in advance).  It looks a bit high. What was your plan and monthly commitment before this?

Btw, your plan does not have free STD calls. I assume your previous plan also not subscribed to it, this is the most likely scenario.
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Oh I see, before this my plan was RM239 excluding STD calls but during upgrade they told get free STD calls and Jumbo pack.
Chrono-Trigger
post Jan 26 2018, 12:29 PM

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QUOTE(KKW @ Jan 26 2018, 12:17 PM)
Oh I see, before this my plan was RM239 excluding STD calls but during upgrade they told get free STD calls and Jumbo pack.
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Ah, then the bill is about right. If I were you , I won't complain about the charges or the missing STD.

You are getting RM189.00 , a significant discount from what you were paying previously. If you complain, TM may look at your previous bill and may decide to add RM10 on top of what you were paying previously as this should be the case for the upgrade.

Or they may just offer you 24 months contract discount , not perpetual... and you have trouble yourself to rage/ write to MCMC/ complain in lowyat for few weeks, and cut down your lifespan by few years.

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This post has been edited by Chrono-Trigger: Jan 26 2018, 12:31 PM
KKW
post Jan 26 2018, 12:50 PM

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QUOTE(Chrono-Trigger @ Jan 26 2018, 12:29 PM)
Ah, then the bill is about right. If I were you , I won't complain about the charges or the missing STD.

You are getting RM189.00  , a significant discount from what you were paying previously.  If you complain, TM may look at your previous bill and may decide to add RM10 on top of what you were paying previously as this should be the case for the upgrade.

Or they may just offer you 24 months contract discount , not perpetual... and you have trouble yourself to rage/ write to MCMC/ complain in lowyat for few weeks, and cut down your lifespan by few years.

biggrin.gif  biggrin.gif
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Any overcharge? Yup, they offer me 24 months contract discount when I complain to MCMC sad.gif
Chrono-Trigger
post Jan 26 2018, 12:57 PM

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QUOTE(KKW @ Jan 26 2018, 12:50 PM)
Any overcharge? Yup, they offer me 24 months contract discount when I complain to MCMC sad.gif
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The prorate/rebate looks a bit messy, probably due to multiple adjustments (?).

Are you happy with with the RM189.00 without STD calls? If you are ok with it, then I suggest you just leave it as it is.

if not, you could refer to TM billing for clarification. But for your bill which so complex, i think the counter staff will also have some problem understanding it tongue.gif

This post has been edited by Chrono-Trigger: Jan 26 2018, 12:59 PM

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