Yes, register your new account and pay there.

How much do you pay? I still waiting TM get back to me

RM219 for 50Mbps, Sport Pack + 600min Call and out of contract.
after lodge report to MCMC, now they offer RM189 100Mbps + Jumbo & RUby + 600 Min for 2 years

Have they upgraded to 100Mbps ?

Still waiting for Marketing team to call me for further confirm n read out the T&C for me to agree

I lodge my report last week. so far no one call me for any offering. how much time u wait to get urs? I'm using same package as u.

2-3 Days after lodge report to MCMC, TM contact me

Lol. So good. They offer me jumbo pack only which I declined.

Can I know the officer name who handle your case?

hi, Mind sharing what you told MCMC?
Mine current package is 50mbs + Ruby only (contract fulfilled). How to get your package?

Okay.. Still same.

Yep, and when we don't as in case like yours.. "Their system" can decide to simply disconnect the service. I think their billing software system is struggling to handle the creative billing and accounting mess they've created. Promo this, discount that, perpetual this, add and remove that... .

Unifi bills AFAIK has always been advance payment. When I signed up, got charged for the current month and the next month which include the next billing cycle. After that, it's always advance payment. For instance, from 13/12/2017 to 12/01/2018. Payment due date is 03/01/2018.

Better disturb them..

Can I claim for tax deduct for unifi if the bill is under parents name, but me as a daughter that help pay every month..??

Not really notice the officer name, but at MCMC website show Norhazila who handle my case.
when they disagree to offer me the jumbo pack, then i just told them i will continue to complain to MCMC

i lodge under Unreasonable Charges and mention other people pay RM189 for the package but i pay RM219 for lousy package, and wan TM offer me the same RM189 package.

Thanks.

Residential High Speed Internet - RM 168.66

HyppTV Residential RM 30.00

Residential Voice RM 0.00

GST RM 11.92



UniFi Pro 100Mbps - RYE 2017


This morning went to TM, they seem don't want to offer RM 150 + RM 50 offer, so can I lodge a complaint regarding this issue?

This post has been edited by emilyngsc: Dec 26 2017, 02:13 PM


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Hmm. Yours doesn't have Jumbo so it's normal to have only RM 140 discount, I guess.

fruitie I just uploaded my bill. Anything wrong with my bill? Did they overcharged me?

The guy stated why some other users have RM 150 + RM 50 offered is to make sure every customer benefit the RM 189 promotion, but he also mentioned under RYE promotion, the payment will remain the same even the contract is over.

As for others, after 2 year contract is over, they need to pay RM 239 excluded GST. I said why no Jumbo pack, he said we can offer you Jumbo pack (Lite), which I declined.

This post has been edited by emilyngsc: Dec 26 2017, 02:30 PM

Ok got it, thanks!

Anyway, kinda weird policy as other companies bill after not before.

Well, yours doesn't have Jumbo. So if you want just fight for it, rightfully RYE should come with Jumbo.
I won't bother what others say, two years God knows what will happen.

It didn't overcharge you, RM 189 is your package. RM 159 (Internet) + RM 30 (HyppTV).

This post has been edited by fruitie: Dec 26 2017, 02:33 PM

I went toTM point Setapak a while ago to change my current 100mbps package from RM243 to RM189 package. Was told that YRE plan no longer exist. I log a case with TM report number yesterday and now I’m gonna Lodge mcmc case report.

My previous is RM 149 & now added RM 10 so become RM 159?

Oh okay thanks. It's time to lodge another complain.

Did they ask you go to TM point?