I learned from fruitie one.
Mine is 100Mbps Rm 249 > Rm 189

for those in same shoes... maybe something u can try...

unifi 50mbps
hypptv megapack
no free calls
old equipment
out of contract

i had called 100 2-3 weeks ago, was not entertained, told not eligible.
went to tmpoint, told no such promotion.
never did live chat.

i called 100 again this morning... just to try my luck.

this time, the staff was helpful.
he called back when the line was cut.
was told "can"!!

can tell he recorded everything to make it a valid contract.
he read all the terms&conditions and then ask "do you agree, yes or no?"!
i also asked him questions and made sure he answered for the recording.

results:
+rm10
100mbps
600min free calls
jumbo pack (had to give up megapack)
all existing equipment warranty renewed 1 yr
prices and discounts remain same after 24 months.
they will check, if any equipment need to replace, technician will come
7 working days to complete.
given SR no.

so, there u go... my story part 1.
part 2... will see next 7 working days...

good for you. rm189 before GST is seriously considered a reasonable price for 100Mbps plan and all the extras (jumbo pack + ruby pack + STD20)

If you don mind can you share to me the copy of the report? i planning to make a complaint through MCMC.

How to lodge a report at TM Point? I've been there to complaint about their unfair pricing (paying higher for less), but no report has been opened. It is just an open talk at the counter. On 2nd approach to TM Point, i did meet & talk with their Unifi personnel, but again no report opened

Are you still under contract with TM/UNIFI ? TM told me if under contract cant change the package to RM 189 100Mbps..

How much do you pay? I still waiting TM get back to me

Have they upgraded to 100Mbps ?

I lodge my report last week. so far no one call me for any offering. how much time u wait to get urs? I'm using same package as u.

Lol. So good. They offer me jumbo pack only which I declined.

Can I know the officer name who handle your case?

hi, Mind sharing what you told MCMC?
Mine current package is 50mbs + Ruby only (contract fulfilled). How to get your package?

Oh okay thanks. It's time to lodge another complain.

Did they ask you go to TM point?

will they drop an email ? how do we know if they assign to TM lady?