who the PHUCK is MacroK SMS?

i did a search on google for MacroK and nothing came up.

i have NEVER signed up for any 5-digit sms ringtone/wallpaper/toto result/weather forecast shit. EVER.

and here i am having a MAXIS bill with an item called EXTERNAL CONTENT PROVIDERS with seven RM3-4 SMSes from MacroK.

i have since called MAXIS to reverse all the charges and BARRED all external content providers.

i believe that maxis and these so-called content providers are working together to fleece their clients, hoping that they dont check their bills. CHECK YOUR BILLS!

Do you still need to pay for the bill ?

i also got charged RM4 bucks for it. Called maxis , they reverted back the charges to me.

I am a bit irritated by maxis lately, they got lots of ECP charges.. 3 months in a row i got some erroneous charges liau.

what is the content abt ?

MacroK if not wrong is Macro Kiosk

Killerz622 kena be4 last time oso

u may view his thread here

http://forum.lowyat.net/index.php?showtopic=326516&hl=

the full name of the company is called MACROKIOSK.this is the website, www.macrokiosk.com.last time this stupid company send me a mms which contains a 5 digit numbers.when i check my credit,that blardy mms deducted rm 6 from my credit.i called maxis and complain.then they credited rm 6 back to my line and barred the external service content provider for me.all i know is that this quite a big company and is run by two brothers.ish!blardy cheaters

This post has been edited by kylee700: Mar 24 2007, 07:15 PM

what amazes me is when Maxis told me that Macro send out their sms RANDOMLY to some maxis numbers.

actually come to think about it..i only got that mms after i registered for my gmail account.you know le..gmail needs ur hp number to confirm ur account.ish.cheaters

It is not Maxis problem. It is the company problem. Maxis just couldn't control. If you really subscribe, and they block for you, you will also get irritated right?

what do u mean it's not maxis problem?

perhaps you do not know what ECP actually is. Company such as Makro and Maxis will enter an agreement whereby Maxis will collect the fees on Makro's behalf. The profit is normally shared on 50-50 % basis.( if no profit sharing , you think maxis will do charity for collecting money for makro? )

Makro informs maxis of the usage of their services from a particular Maxis user, Maxis will charge that user in their bills.

These charges will then be shared between Maxis and Makro.

Of course, what Makro does is not within maxis control, maxis justs bill us according to the notification given by Makro. IN the event there is a complaint by the user, Maxis will revert back the money to the user.

what irritates me is that I (and i believe many others) have been unscrupulously and unwittingly charged for services we NEVER subscribe. Makro will just send random 'inbox services' to maxis users and charge them.

do u see the problem here?

It's not my problem if Maxis does not collect the MONEY from me on Makro behalf. but in my case, Maxis bills me... and they collect money from ME. and this IS maxis problem, got it? maxis should exercise more discretion in selecting company for their ECP services..

This post has been edited by soul2soul: Mar 24 2007, 09:13 PM

yes they have reveresed all the charges.

the irony in all this is that i dont even have GPRS enabled on my phone. how on earth will i be downloading their ringtones and wallpapers?

its phucked up that maxis knowingly bills people for all the shit that macrok does. had i not checked my bills i would be paying for services not rendered. and who knows how long more it would have continued billing me on macrok's behalf?

if maxis is keen on improving their customer service and reputation, they should just sever their ties with macrok and deal ONLY with reputable External Service Providers.

i was rather mad that the the maxis representative was so blaise when i told them to reverse the billing. as if they have been dealing with this all the time. i was going to take the whole corp account to digi or celcom!

to be fair, i dont know what the ESP policies are on other two telcos. perhaps people on digi or celcom can chime in on their own experience with ESPs.

---

Added on March 25, 2007, 12:16 pmi just took a look at MacroK's website.

take a look at their policy on spamming



aint it funny how they expect that from their clients yet allow such practices to continue?


MCMC what's your thoughts on this?




This post has been edited by bola: Mar 25 2007, 12:16 PM

I received a lot of spam SMSes. The most recent is from FRIDAY.

They didn't show the 5-digit number.

i didnt get any 5-digit number on the phone either. i DIDNT EVEN GET ANY SMSs from them at all which infuriates me to find RM4 charges on the ESP section on the maxis bill.

maxis/macrok SIMPLY CHARGES people! hoping that the customers dont notice it while they line their pockets with more of YOUR MONEY.

the only advice i can give is: CHECK YOUR BILL. DO NOT TRUST YOUR TELCO.

For postpaid, you guys can still check your bills. For prepaid, it's hard to monitor.

bola,

I read in the newspaper last week that these SMS scams are apparently very widespread in malaysia.

MCMC has issued a statement last week asking affected users to submit a report to them for proper action. To date, according to MCMC, they have yet to receive any formal complaints from users.. perhaps BOLA can write to MCMC and see their response on this.

yes, I am pissed with MAxis as well because I do not expect this level of service from MAxis. They should have terminated their sms gateway with Makro when they find out Makro has been cheating lots of maxis customers.. it reflects badly on maxis.

My bills with maxis is around RM300 a month, and I am seriously considering switching to Digi if I still get these nonsense charges from maxis.

There is however, another sensible solution to this sms SPam, one being offering users the chance to block ALL ECP services by keying in a special code. ( not calling maxis end of every month to block every single d*** and harry sms gateway )

By default, all maxis numbers should have ECP disabled. When they want to use ECP services, they would be required to key in certain codes.

I will look through my bill again this month, IF i still get the spam sms charges from other company, I will write to MAxis and MCMC.

http://zeo.unic.net.my/notes/blocking-maxi...ort-code-36767/
this guy is also on the Hotlink prepaid services from maxis. he seem to have managed to have them blocked. not sure about the charges being reversed.

i do agree with you that the ESP should be disabled by default. its only logical that you arent forced to "CANCEL" or "STOP" a service that you never asked for in the first place. at which you would be charged RM3 to get done!

any ideas on the other telcos and their treatment of MSP? seriously considering moving my account to them

I heard Celcom has lots of issues with ECP also, worse, it's not easy to get rebates from celcom.

So far, I have yet to hear from DIgi subsribers complaining of erroneous ECP charges.

AFAIK, maxis at least revert back all the charges to us.

I remember 2 years ago when Citibank starts sending Credit cards to malaysians under the T&C that if you do not write to them to inform of your unwillingness to subcribe their cards, you will be deemed to agree holding the cards!! Bank Negara torpedoed Citibank after it receives complaints from some customers.

I am waiting for my next month's bill. i will write to Thestar, CAP, MCMC, maxis if i still get the charges.

Bola, joining me?

This post has been edited by soul2soul: Mar 26 2007, 12:59 PM

We should stop all this blood-suckers which have make millions from mobile phone users. In fact, you can contact MCMC corporate communications head Adelina Iskandar to seek advise on how to lodge your report.

Here is the link to submit ur complaint : http://www.mcmc.gov.my/consumer/complaint.asp

here's a scan of the bill maybe you would like to incorporate that into your complaint

please hack www.macrokiosk.com if you can. Shutdown their mainframe.

something like the service provider ( SP) ??

macrok sells phone wallpaper, ringtones or toto results etc.
or at least provides a gateway to their clients who do so..

WTF this macrok... Rm 4 per sms? i DL game from SE official only RM5 nia..

is that a way to refuse receive sms?
(http://forum.lowyat.net/topic/432438)

in fact, I heard they was blacklisted in Singapore ... believe doing something similar.

well thats good. i hope that they do the same here.

i dont like being forced to take up services that i didnt ask for.

its like going to a hawker center and some idiot waitress plops down a bowl of laksa and snatches the money you left on the table. even if i didnt order laksa.

i dont like laksa

well the world is full of dishonest people nowadays

I am getting worry for my dad and mum phone. Later they simply kena charged, they also tak ada apa 1. They don't know want.

23rd of March
i was looking through the bill and came across the RM22 ECP charges.

24rd of March
i called them and told them that i've been charged for services that i didnt sign up for. the woman on the line told me its for ringtones and wallpaper. subsequently i informed them that i DO NOT have GPRS services. they reversed the charges. and told me that those ECP will be barred. i told her also that i want to have ALL ECP services to be barred from that day forward and not allow it with out MY WRITTEN consent. she told me to fax in my request, which i did as soon as i put down the phone.

10 minutes later, i received a txt from maxis with this msg: YOUR REQUEST TO BAR EXTERNAL CONTENT PROVIDER SERVICES WILL BE ACTIVATED IN24 HOURS. TO UNBAR, PLEASE CALL 123 OR 03-74922123. THANK YOU.


31st of March
i got this txt from 36633: RM0.00, RACEANGELZ: SUCCESSFUL REGISTRATION. NO. SUBSCRIPTION FEE. PRICE: RM1/SMS UNTIL CANCELLED. TO CANCEL, SEND STOP TO 36633.


here i was fuming and all, thinking that lying b**** on the phone just went and did nothing, laughing her ass off at my misery.

4th of April:
i went to the maxis outlet and complained about the SMS i received over the weekend together with the FAX i sent in the week before.

the guy there told me that they "CAN'T DO ANYTHING ABOUT IT" and that "LIMITATION IN THE SYSTEM PREVENTS THEM FROM BARRING ALL ECPS" i then said "WHY IS IT THAT THE SYSTEM HAS NO PROBLEM TAKING MY MONEY TOO?" after much yelling, he told me that he can bar that 36633 number too. and then suggested that i lodge a complain to MCMC cos he can't do much for me and that "I AM NOT THE ONLY ONE COMPLAINING TO THEM ABOUT IT". i was thinking wouldn't it be in the interest of maxis to get rid of all these unscrupulous ECPs and retain some form of credibility. but NOOOO.... they will find ways to squeeze the customers for money and partner with these people and HOPE that nobody checks their bills and pay them.


anyway the 36633 sms is operated by a company called MNC wireless berhad. a KLSE listed company. was looking online and their profits has fallen 90% over a period of one year.

so maybe there is hope that these companies might go bust before anything. or perhaps for the same reason, they are resorting to such unsolicited billing to prop up their balance sheet....

your thoughts.

any of u read the news strait times Car section last weekend? 1st April. The three brothers, two drove BMW 325i and one is Fiat i think. Successful in their 20s. They own a telecommunication company called Macro something. I think it is the same company. someone kind enough to check up. maybe thats how they got rich.

MacroK or www.macrokiosk.com is owned by GOLDIS which in was known as Tan&Tan Developments.

Bola, try to write to MCMC, and forward your complaints to Maxis too, and also to Makro.

As I said before, Maxis does gain from this unsolicited charges too because they share part of the bounty.

I have also been charged for ECP (makro) and it appears to be widespread among maxis postpaid users. It will be maxis undoing if customers start to defect from maxis to other operators. Postpaid is maxis core income generator in malaysia, if they dont do something about it fast, I am afraid sooner or later they will have lots of churn rates.

I have looked at my bill this month, I dont see any ECP charges.

BTW, if you want to ask for rebates, just call 123, press 1 and then 6, speak with their customer care in the billing department. They are very helpful and they give out rebates without asking much questions.

I find the maxis staffs at their service centre very unreliable nowadays. I went to Kuching Maxis 2 months ago to complain about the ECP charges (because I thought talking face to face with them will offer me more explaination). I was told by them that

1. I am not the only one receiving the these erroneous ECP charges.
2. She also receives the charges and she just blocked them
3. She could block the sms gateway for makro for me if requested
4 She cannot block all ECP because there are hundreds of ECPs gateway to block
5. She could not reverse the charge
6. There is nothing she could do to stop ECP from charging maxis customers.


MAXIS SUCKS. I do not expect this kind of service by paying RM250 a month.

This post has been edited by soul2soul: Apr 7 2007, 02:14 PM

Guys, read this.


[April 01, 2007]

Brothers on the Goh

(New Straits Times Via Thomson Dialog NewsEdge) HARD work, long office hours combined with strong business acumen have paid off for the Goh brothers.

Kenny and Henry, who are 29 and 26 years old respectively, recently bought two brand new BMW 325i Sports while the youngest sibling Chee Seng, 23, has a Fiat Coupe 2.0 Turbo for motoring thrills.

The three brothers, who grew up in Subang Jaya, are the founders of Macro Kiosk Bhd - a mobile messaging technology enabler with 100 employees in Malaysia, Brunei, China, Hong Kong, Indonesia, Philippines, Singapore, Taiwan, Thailand and Vietnam.....

Source : http://www.tmcnet.com/usubmit/2007/04/01/2457116.htm

ECP from 3xxxx range charging those maxis customer is not a new story...
already long time ago those ECP from 3xxxx charging hotlink customer... already lost count on the figures...

can say they charge the customer randomly or customer's been there once, they'll come loading mms non-stop to ur phone...

call maxis center to bar the ECP, and type STOP to those 3xxxx numbers...
still not satisfy then log a report mcmc.gov

this matter even cause some hotlink users to change their phone no, too fustrated to report here and there...

As for my case.. It already happen when i was using prepaid.. I notice the two months before i move to postpaid, i got a deduction of RM12 amonth for nothing. so i called up maxis and they told me that they cant trace it. They can only trace the GPRS usage and calls. sign. Thats was also one of the reason i moved to postpaid. To trace why i'm loosing credit.. Everything was unviewed when the first bill came. MicroK has been sucking my credit RM16 in a duration of 3 weeks. So i called up maxis and they traced it via the bills and said they will refund it back to me in this month bill.

Btw. do you guys know that everytime you accidentally connected to GPRS, Maxis will deduct RM1 from you account (for prepaid users) and they said they will refund them back to you within 7 days.. but do you know that they never refund it back to you though you have make numerous complaint.

I think it is just an excuse by saying "Can't trace" when they actually can.

oh so thats where the extra bill went to. lol

what exactly is the content of the sms?

Download wallpapers, ringtons. And sometimes news and asking you to "unsubscribe"

Am one of the victims of ECPs also, called up maxis and got their numbers barred sometime in Jan and Feb this year, and they ended up using different shortcode to send me those stuff again.

Even wrote a complaint letter to MacroK and got response within minutes, a guy named Henry (ch@macrokiosk.com) replied via his blackberry saying that he'll look into the matter and telling me they're only the platform provider to those ECPs but however assured me that they'll block their service after investigation.

I thought that would be the end, until i checked my March and April maxis bills... they appeared again however along with some other new numbers. Damn, enough is enough. I called up Maxis and straight away telling them I want them to them revert back the amount back to me and they agreed to refund you with no question ask! (guess they knew tons of customers are really pissed with them by now) Which is still not enough enough... I need ALL THE ECPs to be barred forever, and not on ad-hoc basis.

WHAO!! u know so much!!! u must be working with Maxis then!!

anyway, u bising2 with maxis also no use... that MacroK company still continue business...

i say we straight complaint kaw2 direct to government (MCMC) and write to the papers about these ECPs...

mah chow hai... not only maxis la... all telco also same!!! last year my mom using DIGI prepaid line one week kena cut RM10 for 3 months without even realising it!!! some more using old nokia3210 phone, she oso dono how to use SMS, only use phone to make calls nia, how can subscribe those ECP stuffs!?

at last whole sim card throw away buy a new number...

anyway, judging from what is written here, if u wan get back refund from maxis, it is better not to waste time go to maxis centre, take queue number and wait but in the end nothing happen, but to directly call 123 to ask for refund? does this applies to hotlink prepaid also??

This post has been edited by andrewhtf: Apr 20 2007, 10:20 PM

call 123.. postpaid easy to get refund.

prepaid they use differnet system

Call 123?

Government also won't help you in this small small matter one la

u think this small matter ka? if one person, ya lor.. only 2-3 ringgit only.. how about if affects millions user? hah...who is richer? that shark laaa

Hello,

Just check my latest (april) online bill, noticed this Macrok SMS (32278) charging me RM4 for nothing...wtf!!!!!.

Straight away called 123, after long conversation finally the lady said their will investigate and block the sender no and tell me their will wavier on my next bill. I told her if my next bill (may) still no wavier or got new stupid Macrok SMS (3****) i will consider to terminate my acc and switch to other mobile provider!

Question, how we prevent this things from happening in near future ? and how to block all this stupid Macrok SMS ?.

TIA

make a report to newspaper, let everybody aware of this cb blood suker !!!

serious problem u got there!!!

Call 123, they refund you..but you could be one in hundred of thousands that this company has spammed and charge. What happen to those who did not complaint
and get charge silently..MK is walking away ..

Don;t take that for an answer.. Call National Consumer Complaint Centre
03-7877 9000

This is a criminal act..Report them to POLIS

No point to call MCMC also, as government body, they will only do PR exercise..
and they last claim NOBODY MAKE COMPLAINT..what a lies

Digi provide detail billing for even prepay ...Maxis & celcom do not..

Switch to DIGI now to sound your protest while scammer like MK is in bed with Maxis

Just sue the company. Get enough evidence and let the company rip to death. You complain to MCMC no use because they won't look into this seriously. The best way is to file a summon to the company. Gather a few who had the problem, discuss with the lawyer and sue the company. WHo knows u from the 5 dollars they take, u will get 50,000 each for the damage.

log in to www.nccc.org.my...go to the e- complaint form. fill it up and send. your problem will be attended to.

Anyone interested to pursue class action against Maxis/MacroK?

I think unless this goes to court, there will be no change. Maxis knows the problem but doesn't do anything. I talked to their Customer Relation Manager already. MacroK will not do anything, afterall, they proudly publish their own spam policy on their website but doesn't live up to it. As for MCMC, it's the government, so enough said. Police? They will just tell you it's a civil case and go get your own lawyer. I know, I deal with the police a lot. Bunch of lazy/corrupt people who won't do anything unless you, <ahem>, motivate them well.

Or if not, then just make it your monthly ritual to call 123.

How about this new:

Obscene messages can land SMS senders in jail

Mobile phone users caught sending threats or obscene messages with pictures can be fined RM50,000 or jailed not more than one year, or both.

Tamil Nesan highlighted the caution from Deputy Energy, Water and Communications Minister Datuk Shaziman Abu Mansor.

The deputy minister, who was replying to a supplementary question from Senator Wan Ubaidah Omar in the Dewan Negara on Thursday, said it would be easy to identify senders with the compulsory registration of handphone users.

Shaziman said some irresponsible people were using SMS to cheat handphone users.

"The Malaysian Communication and Multimedia Commission is seriously looking into the matter," he was quoted as saying.

URL: http://star-techcentral.com/tech/story.asp...&sec=technology

Prove to them that the SMS content is "obscene".

got this message in my maxis bill every month
LOL

Damn, just found out I got charged the MacroK item on my office line (I carry 2 012- lines). No one else in the company got charged by it and asked my accountant to call Maxis to complain. We should do a signature drive and create more awareness about this!

Read www.jeffooi.com
and send him your evidence. He is exposing these SCAM..

I write an email to Maxis to complain regarding these. . . here is their reply :




Let's all together curse those SMS scammer WFGD. . .

Got my bill today and this time, instead of my office line, my personal line gets charged. Also, instead of MacroK, I got charged RM4.50 by MT&T SMS. Immediately called 123 and the teller replied saying that they`re just a service provider, cannot reverse charge, can only block, blah blah blah. Damn, I`m so pissed off! They told me to call MT&T via the number printed on my statement (013 203 3100) and the damn number gives an invalid tone! What can we do??

I also got hit. Called Maxis and they told me to send STOPALL to the shortcode.

Basically, its MO spoofing. Much like credit card fraud except there is no paper trail to actually determine whether you made the request or not.

Furthermore, they can't or dont want to refund because imagine if everyone (including those who requested for the services) start calling up and claim its fraud.

hi guys...

i read this with much interest till i have to comment....

fyi, i do get spoofed as well.... haihh... but sometimes just becos the amount is like less than rm10, so i just give a miss.... just don't want to go thru the hassle.... not from nextnation or whatever but from AKN Mtech....heard of it guys?

i did quite abit of reading and found this very true....

check it out at: http://mobilebedsidenews.blogspot.com/

rupa rupanya is that S.B. Lim of AKN MTECH lar!!!!! We should all CHAR KOAYYY TEOW him!!!!!!!

---

Added on May 28, 2007, 10:24 ami came across this thread...

it may interest all of us...

check it out at...

http://mobilebedsidenews.blogspot.com/


This post has been edited by unknowingly: May 28 2007, 10:24 AM

who is this S.B. LIM person?

CEO of AKN Mtech apparently... and oso the apparent shit-stirer in this industry...

well guys, end of the month ady, so check your bills!

For those interested to follow this sms scam crime, follow this Screenshots expose. Pretty long series but quite an enlightening read. This MacroK was repeatedly name as a rogue ECP in the expose. Complaining to MCMC, read the expose and you'll know why its a waste of your time.

As Jeff Ooi wrote, the worst off are those prepaid from Celcom and Maxis. You don't get itemised billing so you don't know how much they have deduct from your credit.

On a separate case but related topic, I just got a father's day MMS from Maxis. I click on read msg and my phone start downloading the animation. Amazing huh... the dirty trick Maxis used to make you use their network. I call up maxis and ask them do i have to pay for the GPRS download and the answer is YES. Maxis promise to reverse the charge but I wanna see how the prove it to me.

Next time you guy receive any promotion from Maxis, just delete the message without reading it.

don't forget to read the following expose as well....

http://mobilebedsidenews.blogspot.com/

ey guys... this one like sound more real leh.... like more juicy like that....

Looks like MacroK have suspended their service, according to Business Times.

ahh yalor... thanks for the update.

This is true demonstration of honesty!

i guess many misunderstood them as well.

Well the bottom line, at least they come out, face the challenge, reveal the truth to regain their reputation.....

guys i have a question, can an external content provider have the same short code on any network?

Yesterday, I got another SMS and this time it`s from M.Touchetek Sdn Bhd. The message reads:

FreeMSg
MUAT TURUN TIDAK TERHAD
SexyModel
Selebriti
Lagu PopHitz
Dptkan Skrg!
Taip ON HOT hantar ke 33336




0321668098
M.TouchetekS/B
RM3/sms

Called 123 and they say the SMS is not charged to me. Will wait for my monthly bill to see if this is true. I`m keeping ALL my SMSes to check my bills. The next time I get hit, I`ll probably switch to another telco since this issue seems to affect only Maxis and Celcom.

Maxis better do some damage control. It's kind of tiring that we need to constantly check our bills every month to see whether we had been unwittingly charged for unsolicted services.

I am considering to switch to digi also

i understand, Kenso... Now it's no longer MacroK since they have stopped thier services, kudos to them...

For you is Mtouche.... MIne is AKN Mtech!

Bugger got scammed like nobody's business....

csgoh , hmm name sounds like goh brother from micro kiosk ? living in sj and rival of akn mtech ..

hmmm

NAH...!!! NO!!

They recently keep on send to me. Although I last year block them before. This time, they send to me, I block. BUT, they use another number to send to me. To my surprise, they have lots of 5 digits number. You can go to hotlink homepage and search for it.

I got pissed off, I got the info and called them up. Screwed them gao gao. They promise to refund me in two days. But, they didn't, and since I am so busy, I think I will only screw them up again for my refund on next monday

---

Added on June 16, 2007, 9:32 pmHere is the detail of the company

Name: MACRO KIOSK BERHAD
Address: Penthouse Menara Tan & Tan, 207, Jalan Tun Razak,
Hotline 1: 0321643273
Hotline 2: 0321649100
Customer Svc Issue Email: support@macrokiosk.com

This post has been edited by Joshua_0718: Jun 16 2007, 09:32 PM

Hi Guys!

I'm also a victim!!! Charged for 5 straight months - RM 4 per month. No wonder they drive BMW. Sigh.

http://www.jeffooi.com/2007/06/sms_scam_hi...nda_antijef.php



Regards,

TS_SWAN

This post has been edited by ts_swarovski: Jun 16 2007, 09:48 PM

Better call the phone number I gave and call them up. Ask for refund...

This post has been edited by Joshua_0718: Jun 16 2007, 09:50 PM

i suggest you to report directly to MCMC, Last time when i work for content provider company, our client accidentaly charge the customer and let the mcmc know it, bcoz of small amount our shortcode(5 digit account) and all other account liases with all telco (maxis, digi, celcom) being suspend until the problem being resolved.
After i quit that company, and 5month later i receive an sms from 39898, another local listed CP company charge me for RM2, without 2nd though, i email got the company email and send them a complain, together with another email to MCMC regrading the mischarge.
A week later i receive called from maxis about helping me to barred that company from future sms spam, almost a month later i receive an fund transfer from unknown company for RM2. During that period, i got check their shortcode, its not suspend at all. Is maxis/mcmc scare of local listed company?

I will never use Maxis, pre or post paid

maybe now is too late for me to add in my comment...

if ur guys understand chinese, please refer back to Guang Ming Daily, A8 on 24/07/2007... there is an article regarding ECP...

"a lawyer complaining that he has been chrg by Maxis v those ECP fees for quiet some time le, but he never realise it bcoz every mth his bill will direct chrg to his CC... n he din chk those bills..."

...too bad i also 1 of d victim for ds case... i called up Maxis for few times already, but they keep on excuse me v nonsence... i had experienced by d chrg'g of RM44 a mth into my bill...

These r d blacklisted co which still active in broadcasting SMS nationwide...
1. Radius Ed Sdn Bhd
2. Unrealmind Interactive Berhad
3. Malaysian Allied Mobile Sdn Bhd
4. T-Force Technology Sdn Bhd
5. MCOM Media Technology Sdn Bhd
6. Macro Kiosk Berhad
7. Dubaitech Marketing Sdn Bhd
8. Neurolight Sdn Bhd
9. Ace Serve Ananconda Sdn Bhd
10. Mobile 365 Sdn Bhd
11. Nextnation Network Sdn Bhd
12. Parade Nine Techno Sdn Bhd
13. Rentak Setia Sdn Bhd
14. Sealord Technologies Sdn Bhd
15. Sybase 365 Asia Sdn Bhd

... have u realise that some of d co r listed co? ... according to news, they r making profit RM4million per mth, that's mean RM48million yearly... all r our money le...

n u know y those telecommunication co din take action on it? bcoz they r sharing half of every single chrg to ur bill oh....

just recieved my bill..
they charged me RM20 for nothing..
all of them are from macrokiosk

what should i do now?pls advise

call 123 maxis for rebate, they will rebate back for you.

write in to MCMC and cc the letter to maxis and also Macrokiosk.

I know the internal story of this scam. Digi is not affected because they are very strict, once a company is found to spam their customers, their entire line of shortcode will be banned indefinitely.

maxis has their hands on this too. they profit from it indirectly.

-- hah...ha... .. time to change ... DiGi ... ....

s*hit! someone at maxis is going to have a field day with me tomorrow. im gonna print all my maxis bills with macrok and i will demand an explanation. if not, report police.

p.s: can report polis right, thing like this? no need to pay?

and yeah, DiGi for me too next! That yellow thing is annoying but i tell you, the angmo knows how to run their business properly.

i heard i can use my maxis number with digi, true or not?

This post has been edited by cocklea: Sep 11 2007, 11:53 PM

Yeah right.The Maxis consultant would just make a fool out of you.You can threaten to report police or whatever for what they care.It just makes life hard for yourself only and do remember you need to pay for the police report.
It's not easy dealing with ECPs.You take them down today tomorrow they'll be some other Kiosk up with a new number.This is a work of a few parties which are eager to have your money.

Coming from my experience, the consultant would just tell you that these content is not by them but in reality, the telco is the 2nd largest beneficiary from all these sms scams after the ECP itself.Think of this, why would you allow other content providers to use your network if there's no advantage out of it?

Implemented anti spamming server since July?That European who worked for Maxis must be either on weeds or he was told to publicly say so to calm the situation down for the time being.Who told him to do so?You know I know la, who are his superiors?Mind you, his superiors may be too busy eating rice on banana leafs in their offices.Afterall, Dr. Dobberstein is just earning his wage over here.

TIME TO CHANGE

This post has been edited by Kukumalu: Sep 12 2007, 12:26 AM

Name: MACRO KIOSK BERHAD
Address: Penthouse Menara Tan & Tan, 207, Jalan Tun Razak,
Hotline 1: 0321643273
Hotline 2: 0321649100
Customer Svc Issue Email: support@macrokiosk.com

Call them up, complaint and request for refund.

Nah. Maxis won't rebate. The ECP is the one who rebating.
I ask before already

Yeah, I got charged by them for RM3.50 for few months for nothing...call Maxis to report on this issue...

police report need to pay???
Tat day my Car NO. plate was stolen in the Condo...
I reported and nothing were charged...

I called up 123 in 3 occasions for bill discrepancy and dispute, and in all these occasions maxis rebated back the amount to me, sometimes RM5 or RM10 more just to make me happy. Maybe I am their Tier-1 Customer (auto-debit and amount more than RM200 every month)?

It's useless to get the refund from their customer service centres. I happened to overhear the conversation between maxis CCC with another chinese auntie. THat maxis CCC was basically bluffing all the way. (maxis centre Ipoh) and so lansi lanyong to the auntie. SHe told her the same story - not maxis fault lar ,etc , etc RUBBISH

If I were her, I would have screamed at that CCC and put her at her place. I am very good at making scenes If cannot get rebate at least song. but too bad the auntie dutily paid the amount to Maxis. I still remembered that LCLY maxis CCC.

THis is the weirdest thing I ever encountered with maxis. Spoofing is a well known issues among the telco circles and maxis colluded with other ECP to reap as much profit as possible from customers BEFORE the issues got highlighted by the Customers. How can you tell me Maxis has no hand in this? it's profit sharing between Maxis and ECP. Maxis is collecting the money on ECP behalf. how can maxis not be involved in any of these scams??

THe another sick insider-story is these ECP has multiple codes registered under different companies, but basically owned by same tycoon.

THis is when DIgi ethics is superior to maxis.

Whenever Maxis got a complaint on spoofing, Maxis will only block that ECP code to that particular customer.
Digi , on the other hand, will ban the ECP to its ENTIRE network, not only that, DIgi will also ban the ENTIRE lines of shortcodes owned by te company.

because of stringent enforcement by Digi, there are tycoons who are very pissed with the people in charge in Digi, some of them even giving threats to bash up these people who are just doing their job.

LIke I suspect, this entire spoofing thing is a conspiracy among the telcos.

Maybe because of that? They don't bother about the amount, priority of customer 1st.

ECP is the one rebating?
You sound like one of those useless Maxis consultants that advised me the last time.Those numbers you posted looks like it was cut out and paste from somewhere.
If I could call them up and complain things won't be like this already.
You think we consumers are stupid?

The 2 hotline numbers you posted are useless and don't even try calling them because you'll be charged as outstation calls from fixed lines.Those numbers will only link you to some 3rd party dumb call centre which Macro Kiosk outsourced out to.Some would just route you to some automated answering machine/wrong number.

Even if you successfully manage to contact and screw them, the ECPs cannot do anything accept giving you empty promises like refunding you in cheque later on & etc.Don't expect them to deduct the amount from your bills because this belongs to Maxis's billing system, ECPs cannot interfere with Maxis billing. They will just "ping-pong" you back to Maxis and back&forth you go like a fool.
You can report police or whatever you want, by the time the police look into this issue the ECP person will "cabut" already.

At the end of the day you don't pay your bills the telco would just suspend your line and the blames will be ultimately be directed all back to you even though they tell you that it's not by them?How lame the excuse can be?

So who's the main culprit from the morale of this story?


TIME TO CHANGE

This post has been edited by Kukumalu: Sep 12 2007, 01:45 PM

i just called maxis and f**ked them. they've reversed charges for all 3 of my lines. imagine its RM29.90 x 3 lines!!!. dumbasses are taking money from under our noses!!!

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Added on October 17, 2007, 2:38 pmmaxis will reverse the charges and it'll be waiver in next months bill. now im thinking to switch to celcom
ahahaha

This post has been edited by mivecv6: Oct 17 2007, 02:38 PM

1st, I am not working under Maxis or neither am Maxis consultants
I copy paste direct from the ECP from Hotlink Website.
You complaint to Maxis? They won't even bother, they will just say they can't do anything. What to do? I will just directly shoot ECP, I called up ECP a few times and this operator knew me very well, once I call up, always ask for the numbers and will get refund.

I got my refund for 3 times already.

Firstly it'll be almost difficult to find that ECP site on Hotlink website as a normal site reader.You happen to find that link by chance or you've been educated to tell that to customers?

Complain to ECP? MacroKiosk does not have dedicated operators to pick up your calls.They outsource them to call centres which are useless and are just there to pickup your calls so that they can reek in more profits from the numbers u call.Frustrated as u become, they are hoping that u'll just give up and forget about the whole thing.At times you'll just hear the answering machine.

I would also like to know how they refund you because there's no way they can deduct the amount from your Maxis bills.

You still need to pay all your Maxis bills including the ECP charges if not your line will risk suspension/barring!

So how long you've waited before they compensated you again?Tell the truth..Mind explaining the process?How troublesome it was?They may know you well or you may be one of their staff, I am really surprised, from the way u sounded that the whole process was hassle free.

I repeat, I am a customer myself, not Digi, Maxis, Celcom staff.

Outsource? Oh really? Didn't know that, they just get my info and reload for me.

I am using prepaid, PREPAID! So I don't need to pay any Maxis bill, I got credit on my number.

Answering machine? Nope, not once at all.

How long I waited? 1 week only. Do I need to tell lie over here? Do you think I am so free as customer? Again, I am not Maxis/Digi/Celcom staff!!!
Not troublesome at all, the operator pick up. Only 1 operator will be working, as she pick up my call and my e-mail is she the one who replied. I send e-mail and call at the same time.

Hassle free? I could say so for MacroK, for other company I am not sure.

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Added on October 17, 2007, 8:42 pmIt is not difficult at all to find the ECP company detail. The company site is not available.

Check it out
http://www.hotlink.com.my/level2/hotlevel3.asp?aid=3344

This post has been edited by Joshua_0718: Oct 17 2007, 08:42 PM

FYI ECPs do not have access to neither Maxis as well as Hotlink subscriber accounts.Where did you pull your facts from is highly questionable. ECPs CANNOT just top up credit to Hotlink prepaid accounts and they do not have access to Maxis billing system to reverse the charges for postpaid users.At the end of the day the ECPs are required to liaise with Maxis ECP Department to manually reverse the charges.This part is highly questionable because seldom they'll acknowledge that its their fault on their part.

You don't seems to understand what I am talking about.
I did not say they access into Hotlink prepaid accounts or Maxis billing system, did I? NO!

They just top up for me like what normal user top up. You go to a dealer and top up directly into my phone, I got serial number etc.

Please stop jumping into wrong conclusion

Yeah right The ECP operator went out to buy top up tickets and top up your number.If they can do that the telcos better beware cause ECP providers will get to use their lines for free.Every transaction is accounted for and the telco is responsible in keeping track of them.If its going to be like what you say, everyone would be getting free lunch.