Thank you for your concern of charges billed by External Content Service Provider in your latest statement dated 28 April 2007.

There are messages sent to customer's mobile phone by External Content Service Provider upon subscriber's request or one time subscription (short code 32278 and 33535). We are acting as a billing platform whereby we do not block any incoming messages sent to the mobile phone. These types of promotional messages are normally originated from ECSP clientele's database.

We have assisted to block these short codes, 32278 and 33535 from sending any messages to your mobile phone. However, we appreciate if you stop the service in future by sending a command code STOP or STOPALL to the particular short code to discontinue the service.

We found that there is log transactions showed the request made to the short codes, 33535 either the MO messages had been sent from your MSISDN, whether by your good self or by people who had accessed to your hand phone. As a result of the MO messages sent, the chargeable MT messages with premium value attached were sent to you.

We would appreciate if you can write STOP to the particular short code in the event to stop the message delivered to your mobile phone. As we have set out in great detail above, your contention that you have been charged for services which you have not subscribed to is flawed from the outset notwithstanding your categorical denial.  For more information in future, you may visit the website at http://store.maxis.com.my/?ch=77&pg=1002&ac=2878 and enter short code for more information of the External Content Party.

Info or content sms request is charged at 15 sen per sms for every information or sms made to particular short code requesting the download or any other content.

We regret that we are not able to waive the valid charge in your mobile account.

We hope this clarifies your query. Please do not hesitate to contact us at 03 74922123 for any further assistance. Thank you and we look forward to your continued support.

Yours sincerely,