Jan 15 2010, 04:35 PM
QUOTE(aeiou228 @ Nov 10 2008, 04:45 PM)
While getting the refund, Please also file your complaint here. This is the only authority that can get to the root of the problem. But we need numbers to get quicker attention. MicroK is playing this game....you complaint...I refund you, so you rest your case. But there are million other prepaid users never aware or never make complaint.
Complaint Procedure
Consumers are advised to refer to the guidelines when making complaints on service providers in the communications and postal industries, and use the form provided here.
Form 1 - Notification of Complaint Word | PDF
Consumer can send the above complaint form either by hand/post/fax/email to
SKMM Consumer Complaints Bureau
Malaysian Communications and Multimedia Commission
63000 Cyberjaya, Selangor
Attention: Consumer Protection Department
Tel: 03-86888000
Fax: 03-86881005
Complaint Hotline: 1-800-888-030
Email: aduanskmm@cmc.gov.my
http://www.mcmc.gov.my/consumer/complaint.asp
I don't usually check my phonebill...becoz i always got roaming charges n such and i didnt really look into each line items...somehow, i have discovered it recently and i realised that they have been charging me RM50 for almost 2 year plus...i'm so surprised and i went to the office to ask for their customer service representative. and the guy said will discuss with "their client" in order to sort of for refund....i'm going to call them everyday to ask for status update....seriously, i scolded maxis too, i trusted u as a service provider and why all these things happen, the guy from maxis said customer is responsible for checking their own bill....i really feel upset about what they said, is not professional at all....Complaint Procedure
Consumers are advised to refer to the guidelines when making complaints on service providers in the communications and postal industries, and use the form provided here.
Form 1 - Notification of Complaint Word | PDF
Consumer can send the above complaint form either by hand/post/fax/email to
SKMM Consumer Complaints Bureau
Malaysian Communications and Multimedia Commission
63000 Cyberjaya, Selangor
Attention: Consumer Protection Department
Tel: 03-86888000
Fax: 03-86881005
Complaint Hotline: 1-800-888-030
Email: aduanskmm@cmc.gov.my
http://www.mcmc.gov.my/consumer/complaint.asp
But i will take action if they dont refund me my money....
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which this is really a hassle for working ppl like us.. and gov dun work on weekend..
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