Apr 20 2007, 10:04 PM
QUOTE(soul2soul @ Mar 24 2007, 09:09 PM)
what do u mean it's not maxis problem?
perhaps you do not know what ECP actually is. Company such as Makro and Maxis will enter an agreement whereby Maxis will collect the fees on Makro's behalf. The profit is normally shared on 50-50 % basis.( if no profit sharing , you think maxis will do charity for collecting money for makro? )
Makro informs maxis of the usage of their services from a particular Maxis user, Maxis will charge that user in their bills.
These charges will then be shared between Maxis and Makro.
Of course, what Makro does is not within maxis control, maxis justs bill us according to the notification given by Makro. IN the event there is a complaint by the user, Maxis will revert back the money to the user.
what irritates me is that I (and i believe many others) have been unscrupulously and unwittingly charged for services we NEVER subscribe. Makro will just send random 'inbox services' to maxis users and charge them.
do u see the problem here?
It's not my problem if Maxis does not collect the MONEY from me on Makro behalf. but in my case, Maxis bills me... and they collect money from ME. and this IS maxis problem, got it? maxis should exercise more discretion in selecting company for their ECP services..
WHAO!! u know so much!!! u must be working with Maxis then!!perhaps you do not know what ECP actually is. Company such as Makro and Maxis will enter an agreement whereby Maxis will collect the fees on Makro's behalf. The profit is normally shared on 50-50 % basis.( if no profit sharing , you think maxis will do charity for collecting money for makro? )
Makro informs maxis of the usage of their services from a particular Maxis user, Maxis will charge that user in their bills.
These charges will then be shared between Maxis and Makro.
Of course, what Makro does is not within maxis control, maxis justs bill us according to the notification given by Makro. IN the event there is a complaint by the user, Maxis will revert back the money to the user.
what irritates me is that I (and i believe many others) have been unscrupulously and unwittingly charged for services we NEVER subscribe. Makro will just send random 'inbox services' to maxis users and charge them.
do u see the problem here?
It's not my problem if Maxis does not collect the MONEY from me on Makro behalf. but in my case, Maxis bills me... and they collect money from ME. and this IS maxis problem, got it? maxis should exercise more discretion in selecting company for their ECP services..
anyway, u bising2 with maxis also no use... that MacroK company still continue business...
i say we straight complaint kaw2 direct to government (MCMC) and write to the papers about these ECPs...
mah chow hai... not only maxis la... all telco also same!!! last year my mom using DIGI prepaid line one week kena cut RM10 for 3 months without even realising it!!! some more using old nokia3210 phone, she oso dono how to use SMS, only use phone to make calls nia, how can subscribe those ECP stuffs!?
at last whole sim card throw away buy a new number...
anyway, judging from what is written here, if u wan get back refund from maxis, it is better not to waste time go to maxis centre, take queue number and wait but in the end nothing happen, but to directly call 123 to ask for refund? does this applies to hotlink prepaid also??
This post has been edited by andrewhtf: Apr 20 2007, 10:20 PM
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