Maxis was good, but when problem arises (e.g. no internet connection), they need both Maxis and TM technicians to come. So scheduling an appointment can take ages.

I see. Well, since the modem is under warranty anyway. If there's any problem i'll just call TM again.

yes this is the problem
Maxis is using TM fiber infra to supply to residences.
if Maxis internet got problems, Maxis cannot help you as fiber infra belongs to TM
Therefore, any issue, at the end TM is the one to check NOT maxis.

Got my thank you upgrade yesterday from 30MBPS to 50MBPS. High rise condo. Copper line not fiber. Noticed that few times a nite, the connect tersekat2. Have to reboot the modem.

this is common problems in old area due to copper line is having signal loss.

well, vdsl max capacity is 50mbps so it will get choked up

Using stock TM router?

VIP 20 here, rarely get this message.

Hopefully it's regarding speed upgrade.


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looking for another Unifi account to transfer to my sister's new condo. she also needs one year only. any takers?

I have got this twice this month itself. And yes, my service was really down on both occassions. I still call 100 to report anyway to ensure I get rebate if down more than 4 days.

In the first occassion, service was restored after 2 days while the 2nd occassion yesterday, within just 8 hours.

Just asked them, they said repair cable =_=

I face slow internet browsing experience during the morning (today). It only last about an hour. After that the speed is back to normal.


P/s: Sri Serdang (Selangor) resident here.

50Mbps indeed makes the download faster by a lot. Now updating apps on my Apple devices a lot faster.

Faster upload speed is nice also.



Confirmed it is not. Free upgrade will just get the free upgrade SMS. I have this kind of messages previously as well. Normal maintenance SMS only.

This post has been edited by westlife: Jul 22 2017, 03:01 PM

Second I got this.


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Now give me this.


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Your place has complete fixing fibre optic cable only. Maybe there is problem at your place. So, that why they want to inform u through sms(to keep update status).

Totally nothing to do with upgrade.




How much is the mobile phone call rate from tm fixed line?
How come calls to same telco mobile no can be so much difference in the rate?



This post has been edited by westlife: Jul 22 2017, 09:30 PM

Nevermind. Misunderstanding

This post has been edited by sHawTY: Jul 22 2017, 09:59 PM

Is it? I was told otherwise... Just continue the contract only, I checked with the guy in TM Point and 100. I plan to transfer my UniFi to my sister, I still have 3 more months to 24 months contract completion.

Just spoke to TM livechat, apparently, the contract renewal for ownership transfer only applies to Streamyx. Not UniFi
For UniFi, it will follow the old contract



This post has been edited by sHawTY: Jul 22 2017, 10:00 PM