the security devise is called "token"

some people don't want it for it is not so convenience than normal SMS PAC
but some people think this "token" is more secure....

try get more info from here
https://www.pbebank.com/Personal-Banking/FA...ng/PAC-(1).aspx

Public Bank already introduced real e-FD a few years back. In fact, they are currently offering promotion for their e-FD although the rate is not that attractive. Currently, they have two options, i.e. online FD placement where customer needs to collect the cert after placement and e-FD where everything is done online including upliftment.


No, it is not necessary to get the security device for PBe unless you intend to transfer more than 20k in a day. The security device is free of charge. There is no other charges for applying PBe.

Garbage service. Everyone waiting for one customer service officer. Only managed to serve 4 people in one and a half hours.

Other staff sitting around doing nothing. Even after complaining, they still refused to help out.

Wrote in to their email customer service centre to complain. Not sure if I'll get any response.

This post has been edited by thesoothsayer: Dec 29 2017, 01:08 PM

Another experience on morning call to their customer service center. Arrogant attitude

Now still need to go to open branch to close account PB? Anyone have current experience on this?

I am in same situation, personally went and submitted the papers at main branch but somehow they lost it . And submitted again and it took them one week to approve the loan and now I settle all the stuff and waiting for loan money to come through to seller. Already been 2 working days, and i assume delay is due to CNY holidays.

Any ways if it helps try to call 03-2179 6000, it works for me and they usually pick up quite fast but get ready to be redirected at least 5 times.

I have found that almost all Malaysian banks have very bad service for south Asians (not just my experience) and it is very difficult to even open an account (I gave up getting one for my wife after visiting about 6 banks). Despite being premier in 3 banks here, service is very poor and the staff are universally rude and deeply condescending.

The upshot is that I still use my HK/US/Singapore bank accounts for most things and am put off from investing in Malaysia though the low ringgit last year made it an excellent investment destination. It is strange that the govt has so many schemes like MM2H to attract investment and has been excellent to deal with so far but any desire that one may have had to invest disappears on encountering the banks.

There are plenty of places in the world which always welcome your money (particularly the tiny dot next door) and the only reason I have to deal with the local banking system is that nobody else deals with MYR and my local expenses are in MYR.

*deleted

This post has been edited by wenkernboys01: Nov 24 2022, 07:44 AM

Imo there's no worst BANK but rather worst branch

Some place I visited, pb is the fastest and efficient
While others, damn sucks wey.. it takes approximately 30 min for the q to go up also

Well general consensus saying most PB branch sucks..
From PJ right to Klang 😈

Its not that bad if you dont ask for some kind of uncommon service.

My PBBCC, i only go to their branch once to apply. CC and its replacements all by mail.

Its my best card, petron gold visa. Cash back from using petron. And the best benefit is 36 month installement at 11street for purchase over rm500.

Their mobiles banking app are as lousy as their CS quality...

I apply car loan at maybank and Public Bank..
In less than 24 hours Maybank staff call and said the loan is approved ... a few hour later PBB call and said approved as well ...
I told PBB staff, can you offer the loan interest lower or at least match Maybank offer (just 0.5% difference only) ... I said I prefer Your bank than Maybank... and the reply said tak boleh ...

After a month later, PBB Ipoh Yg Kalsom call again and ask for my personal info to update system ... I ask him to write a formal email instead of calling for personal info ... stupid PBB staff rudely said why I m so trouble maker one and said WHAT I WANT NOW ... and yes he do send me the email and the email damn kindergarden email ...

Most of the PBB staff is Chinese ... those middle ranking and lower ranking Chinese work at PBB is suck ... I m Chinese but I prefer Malay banker than Chinese ...

No PBB for me for life

what happened to PBB phone number

Call to 1-800- user busy??
Call 03-2176 6000 nobody pick up.

why la .. sad

Agree

Right now u can go on twitter and fb and tell ur issues to maybank & cimb and evenon social media they can solve ur problems. Good luck with public bank. Most profitable bank but cannot afford at least a rm1k intern to handle social media account?

Sometimes I really cannot understand the mentality. It's like they derive pleasure in tarnishing own company image. If we are the owners, I am sure the first thing to do is to spend some money in keeping website, customer service, feedback in top notch condition. What are the owners and management thinking ?

This post has been edited by aspartame: Apr 25 2018, 10:04 AM

something, for some companies,...they will weight the needs to do that....either thru ROI or impact assessment analysis or others.

I guess, they have data showing,....not necessary for now for the impact of this few complaints (to either financially or branding) are not justifying for the additional cost.

just an example.......those that complaint here...did they continue to use PB banking or related services?

This post has been edited by MUM: Apr 25 2018, 10:41 AM

But the additional cost involved is so small! It is a no brainer. And, not easy to measure impact of loss of confidence, good will etc. By the time one realises, company could be in irreversible downward trajectory. Financials aside, I will just maintain everything nicely irrespective of cost..this is the way our society progresses..by maintaining high standards in everything we do.

they have ISO 9001 "Under the “Provision of Customer Service at Front Office” processes"....
with that, they would have to do periodic reviews of one of the clause requirement ...like clause 4.2: "understanding the needs and expectations of interested parties..."
That clause is also needed to be reviewed during the Management Review input clause 9.3.2.....

thus,...if there is a problem that could cause high impact risk or high occurrence opportunities, it would have to be made known and aware of and would have taken necessary actions to reduce the risk impact or take appropriate actions to enhance the opportunities....

yes, it would be a no brainer....if really not happy; change lor....why still stick with it....when the choice is available and non restrictive..

This post has been edited by MUM: Apr 25 2018, 04:06 PM