I think this applies to nearly all local bank, maybank also request me to go to the same branch to close account last time.

But if it is really too much hassle, transfer all your money out until left RM10... then in few years time, the account close by itself lo...

Yes, many of this apeks sing the 我是支那人 song.

Damn.... I have been waiting for 2 hours their online banking and still white blank colour

recently i contacted hlbb online help chat.. i made complain about this, and they now allow to close the account at any branches.. i saved the chat script just in case if the other branches don't allow, i will show them the chat

anyway, i still don't see the point why MUST close accont at home branch.. all should be connected..

My experience with public back cs few days ago was very positive. Call made to hotline was picked up within reasonable time n another call to branch was equally as smooth. The later was picked up with 2 rings. N she didn't sound rush n was friendly to answer all my questions. Both call was made before 10am.

PB service has dropped a lot over the years and I find their customer service over the counter to be pathetic. They lack of simple manners while i find Maybank to have improved a lot over the years. HLB customer service isn't too bad as well.

Yes, compare with other local bank, Maybank did improved a lot. Their branches customer service also one of the effective & proactive so far I experience, followed by Citibank (best telephone banking in Malaysia) and Ambank.

can alwaysraise the unsatisfactory service to BNM

I just stop patronizing PB and move to better service banks.

Their loss, not mine.

Thats why is very depends with the ppl who encounter it.

Setitik nila rosak susu sebelanga. Not all taxi driver are samseng (beat up grab car)
Not all PB is bad. My experience with PB is superb.

For me, Maybank and CIMB is more worse.

depend on location and area

some PB bank staff are to lansi to layan normal peasant especially u jus want do FD promo 10k 20k, coz there are many rich people they want to serve,
Of coz, they cannot rej u, but u can sense that the "dog-eyes" staff attitude when executing ur request

it does happen in my the area where i live

I found that most of the time, their ATMs, CDMs are always out of order, within the bank itself

give me the impression of a typical chinaman company, squeezing costs to the max, deposit interest wise is among the lowest in the industry

u feel that CIMB staffs is godsend if you compare to PBB

Just like any large business with many branches, there will be good ones and also some bad apples.
As many have stated here, it depends on the branches and whether you are unlucky enough to catch the staff on a bad day (yes, unfortunately, not everyone is professional).

Personally, my experience with Public Bank has been very positive over the years.
Three months ago, I went to change my debit card at a PBB branch in Ipoh. It was Chinese New Year period and the place was packed to the brim. I did have to wait quite a bit before it was my turn, but the staff was still very polite and helpful, and helped me with my debit card replaced in just a few minutes, then guided me on how to replace my PIN number, etc. and all the while with a friendly smile.

Of course bad and impolite staff exist as well, but I prefer to believe that if I approach the staff with a smile and friendly attitude first, most times they will reciprocate.

Public Bank Credit Cards thread is up for those that are interested https://forum.lowyat.net/topic/4251865

This post has been edited by DarReNz: Apr 13 2017, 07:44 AM

Bump.

It is the CALL CENTER. It is non existent. And similar to Pos Malaysia Call Center. Also NON EXISTENT.

Their "helpline" only exist in name. 24/7 the line is "engaged".

Any problem go to branch. And queue for 1-2 hours.

But if you think Public Bank is bad, wait till you try RHB.

Actually, ALL Malaysian, or anything Malaysian....pretty much SUCKS. Like the telcos. That goes without saying.

Sigh......if any foreigner says Malaysia sucks, I actually support them. Because, it is 100% true.

The trials and tribulations of being a Malaysian.....sigh.

Changing the govt will do NOTHING. It is changing the thinking, mindset, attitude, basically everything. And this kind of thing cannot be changed, because already ingrained into the DNA.



This post has been edited by WeddingStuff: Oct 12 2017, 04:46 PM

I rarely go into a branch nowadays. I just sit on a chair, and do all my banking with a mouse. The last time I went to a branch was to replace my cards. Pin and pay thingy.

In fact, for a number of things I just set them up as "recurring" so I don't even have to do anything.

I don't quite like the mobile apps, I'm happy with a desktop and a mouse.

Even for things like FD promo which required you to go to a branch not long ago, now I just go click-click via FPX and it's done.

People in this forum with internet access still complain about branch service and call centres?

How many people still go to a branch for things they can do online?

What are the banks which offer online Fixed Deposit transactions?

Stupid Standchart has an icon but it does not work!

Most of them should do, by now, I hope.

Public Bank used to have an "online FD" where you clicked on some buttons to "open" the FD. Then someone from the bank would ring you a few days later and say to collect your FD certificate in person from the branch. That's their version of "online". To be fair, that's a few years ago. I have not attempted their "online" since then.

But the real online FDs that I've used are RHB and HLB. Currently, HLB has a special rate of 4.2% for online FD via FPX (ie fresh funds)

You need priority service which is extremely good. The account manager will come visit you, to open the account, if u need to deposit , do wire transfer or any the account manager will come to your office to do it for you. Don't need to go to the bank, or even line up.

Just open that service, requires 250,000-300,000 cash though in your account to qualify

Hi guys,

I'm trying to get confirmation with you guys here, since calling their centre engaged 24/7.

I want to apply Public Bank account, and want to apply for PBe.
However, the aunty over the counter said that I need to pay charges for some security device if i want to register for PBe (personal).

Is this normal practice by PB?
Do i need to pay the device charges if i were to apply PBe?
Is there any other charges to apply for PBe?