It's been few days trying...

Directly call to bank branch, nobody pick up.
Call to 1-800-22-5555 nobody pick up.
Call 03-2179 5000 nobody pick up.
Email to customersupport@publicbank.com.my never reply.

Seriously, worst ever customer service

Hi Bro, I would agree with as I also facing the same issue. I want to query regarding my hire purchase for final payment/month and call branch but no pickup. email customer service and branch also no reply.

can we CC email to Bank Negara and complain?

Of course can. Public bank will suffer because of your complain.

CIMB customer service took one week+ to reply my email. Problem already solved by the time i got reply from them

really? when they want my money aka insurance scheme, they are so easy to get and find.

hmm...their credit card division kind of efficient though

Agreed. CS replied email within hours. Take money easy, but when got complains susah for us all.

Yep their CS is the worst. I have to call for 2 days then only got people pick up.

Agree. Takes 2 month to process my car loan. Ended buy the car cash. Some staff lie about the loan status after i directly go to HQ. Cant wait for other 3 month for new app.

that's weird....my gf got the car loan within a week

They do reply my email, just that it take one hell of a long time.

For their hotline, don't bother. You should try and their direct line. My call got pick up with 2 rings with their direct line.

Mind giving the direct line number

That is depend on the branch and the department that you wish to speak to. My case is at Puchong regarding stock trading. They give a number to call when I open an account with them.

if you are VIP to them, you will have their manager personal handphone..

Okay. Understand...

They efficient over the counter.

by the time this thread is up. more and more similar thread such as "Maybank worst service , CIMB the terrible bank etc etc.

Im not the staff of Public Bank but so far i had no issue with them. Depends on each person bad experience. I had terrible experience with Maybank and CIMB but not in this thread i wanna mention.

I don't like PB in general. Their technology and so on is always so left behind.
Even you open Basic Savings, they still want you have the paper passbook.
And worst is their system is traditional and stuck to old methods.
One time I went there to close account, they give me lansi face.. say this one is NOT our branch, go to your home branch to close..
Nowadays, most banks can close account any branches.. but not PB.
PB also some of their things : like other bank's IBG GIRO can go 30k per day, this PB limit it at 10k or something and ask people to get some sort of gadget if you want to IBG More..
And worst, PB is not shy to implement penalties and extra costs here and there... This cannot that cannot, this want charge that want charge.
Like their Gold Savings Account, other bank minimum maintain 1g Ok.. PB must maintain 2g.
Other bank, you keep whatever g of gold also ok.. PB must keep 10g per year.. or else u gotta pay RM10 per year penalty charge...
It is famous for being one of the most 'kiamsiap' banks in Malaysia. Heard that the staff inside also have toilet paper quota cannot use too much at toilet.
And their Internet Banking is always lagging just like Maybank2u in the old days. You load need to wait the loading circle to turn maybe 10-20 circles before your page can finish load.



This post has been edited by filage: Feb 23 2017, 01:41 PM

their CC customer very ok...very helpful so far...

same hlbb, not sure other banks, why close account MUST go to the branch where u open account?