that's weird....my gf got the car loan within a week

The car salesman told me need 4 days for the car loan approval. I brought him to the bank and talk to the hire purchase boss. Same day approval. But I did open a new FD at their bank.

It's been few days trying...

Directly call to bank branch, nobody pick up.
Call to 1-800-22-5555 nobody pick up.
Call 03-2179 5000 nobody pick up.
Email to customersupport@publicbank.com.my never reply.

Seriously, worst ever customer service 

same hlbb, not sure other banks, why close account MUST go to the branch where u open account?

I don't like PB in general. Their technology and so on is always so left behind.
Even you open Basic Savings, they still want you have the paper passbook.
And worst is their system is traditional and stuck to old methods.
One time I went there to close account, they give me lansi face.. say this one is NOT our branch, go to your home branch to close..
Nowadays, most banks can close account any branches.. but not PB.
PB also some of their things : like other bank's IBG GIRO can go 30k per day, this PB limit it at 10k or something and ask people to get some sort of gadget if you want to IBG More..
And worst, PB is not shy to implement penalties and extra costs here and there... This cannot that cannot, this want charge that want charge.
Like their Gold Savings Account, other bank minimum maintain 1g Ok.. PB must maintain 2g.
Other bank, you keep whatever g of gold also ok.. PB must keep 10g per year.. or else u gotta pay RM10 per year penalty charge...
It is famous for being one of the most 'kiamsiap' banks in Malaysia. Heard that the staff inside also have toilet paper quota cannot use too much at toilet.
And their Internet Banking is always lagging just like Maybank2u in the old days. You load need to wait the loading circle to turn maybe 10-20 circles before your page can finish load.

same hlbb, not sure other banks, why close account MUST go to the branch where u open account?

They say is SOP, I ask further - your open account documents are with the branch.
Actually this is primitive already. If you close account with other banks at any branch, they also will not ask your home branch for documents. At most it is just an instruction that will channel to your home branch.
So I say if I open the account at some faraway kampung and I left the place for a long time already, then I cannot close la? They give me lansi reply and say, "yalah tht's why our bank is looking to change the system".

Answer is simple. Say you open in some far away kampung. Because you they need you to return to that kampung, most people won't do that. Just leave the account as it is. Money is not removed from the bank. Bank is able to make money off this account. Imagine there are 100000 people with this kind of thing. Easy money for the bank.

It's been few days trying...

Directly call to bank branch, nobody pick up.
Call to 1-800-22-5555 nobody pick up.
Call 03-2179 5000 nobody pick up.
Email to customersupport@publicbank.com.my never reply.

Seriously, worst ever customer service 

I don't like PB in general. Their technology and so on is always so left behind.
Even you open Basic Savings, they still want you have the paper passbook.
And worst is their system is traditional and stuck to old methods.
One time I went there to close account, they give me lansi face.. say this one is NOT our branch, go to your home branch to close..
Nowadays, most banks can close account any branches.. but not PB.
PB also some of their things : like other bank's IBG GIRO can go 30k per day, this PB limit it at 10k or something and ask people to get some sort of gadget if you want to IBG More..
And worst, PB is not shy to implement penalties and extra costs here and there... This cannot that cannot, this want charge that want charge.
Like their Gold Savings Account, other bank minimum maintain 1g Ok.. PB must maintain 2g.
Other bank, you keep whatever g of gold also ok.. PB must keep 10g per year.. or else u gotta pay RM10 per year penalty charge...
It is famous for being one of the most 'kiamsiap' banks in Malaysia. Heard that the staff inside also have toilet paper quota cannot use too much at toilet.
And their Internet Banking is always lagging just like Maybank2u in the old days. You load need to wait the loading circle to turn maybe 10-20 circles before your page can finish load.

They efficient over the counter.

Seriously, I never had any issues calling PBB customer service. Maybe you should check with their branches if they are upgrading their systems.

yes their online banking sucks big time. not user friendly at all and like you say, loading time takes forever! 

Yeah their online banking website looks and use like those vintage website being done in the 90s. Not only that even the internal banking processing has stupid problem, I remember paying my loan installment in the last day of the month and the transaction already done and shown in the loan account but then their system still auto debit my current account and pay to the loan again meaning double pay in that month :x

I don't like PB in general. Their technology and so on is always so left behind.
Even you open Basic Savings, they still want you have the paper passbook.
And worst is their system is traditional and stuck to old methods.
One time I went there to close account, they give me lansi face.. say this one is NOT our branch, go to your home branch to close..
Nowadays, most banks can close account any branches.. but not PB.
PB also some of their things : like other bank's IBG GIRO can go 30k per day, this PB limit it at 10k or something and ask people to get some sort of gadget if you want to IBG More..
And worst, PB is not shy to implement penalties and extra costs here and there... This cannot that cannot, this want charge that want charge.
Like their Gold Savings Account, other bank minimum maintain 1g Ok.. PB must maintain 2g.
Other bank, you keep whatever g of gold also ok.. PB must keep 10g per year.. or else u gotta pay RM10 per year penalty charge...
It is famous for being one of the most 'kiamsiap' banks in Malaysia. Heard that the staff inside also have toilet paper quota cannot use too much at toilet.
And their Internet Banking is always lagging just like Maybank2u in the old days. You load need to wait the loading circle to turn maybe 10-20 circles before your page can finish load.

Yet many Msian Chinaman prefer this bank. They also now have connections to China.