I recently called PBB CS regrading issue that i got a error showing on their PBe portal, they asked me to screenshot and email them.

After email sent around 15mins later, i got a call from PBB CS to follow up with that and problem solved. That's was surprisingly quick.

Cough Menara Citibank Cough

try to call their Hire Purchase Centre for assistance. Call till the phone explode also hardly people picked up.

worst case - Lodge a complaint via Customer Service.

Any feedback from their PBB Customer Service?

Any other channels we can lodge complaints?

Which PBB branch is best when it comes to customer service ?

Any fantastic branch manager you can recommend? Any local bank.

Email CS.
Their response is quite fast.

same la... all banks lidat.. i apply cc from stan chart.. all docs give liao 2 weeks later sms me says application rejected. i checked by bnm ccris is all 0 cleared... i msg stand chart ask reason for rejecting my application. they say dunnololwtf? at least give me a valid reason ffs

There must be reason, they wont reject for fun, then again I cant say I have any experience of having my CC rejected..

I also have problem with Menara Shell RHB branch... went to branch 3 times to try to clear off my mortgage outstanding principal, keep say cannot, will try, will check... waste my time.

Until I call the officer who did my loan (form HQ), he told me to masuk their online banking, and just pay there. 5 minutes kautim.

yeap but don just tell me upfront u dono... at the same time i have applied aeon cc but got the card ~.~

I suspect Aeon CC simply whack wan, got once I apply for their Aeon Watami card (its like a lowest discoutn ttype credit card), they gave me spending limit of RM70,000... gila i immediately ask them reduce it to 7k....

but then i check stan chart requirement i fulfill all la. its gonna be my first cc btw.. == the annual celery is like 24k only. what concerns me is they dont tell me the rejection reason. if they tell me and its a valid one at least i can prepare it or changes sth so that nex time i get a mortgage loan or what not i can have sth

Bank usually do not entertain queries on why CC rejected de.

The best you can do is apply some other bank, I agree thatyou should have an cc to start running a credit history which is helpful next time u take a car/housing loan

If we have issues with branch, we email CS? You mean HQ? What’s the email? Like the HQ will give the branch the stick or something?

Actually, I called the branch manager this morning. Seems like she is not well versed with banking operations. Very much in her own ivory tower, she asked her officer call me. Promised to email me proper documents etc by today. Talk only. All empty promises. Till now nothing. Very scary keeping our money with someone who doesn’t take care of their customer! No one picks up the calls at any PBB branch?! Why they even bother list their tel in the first place?!

Any better banks to recommend?

This post has been edited by TiramisuCoffee: Jun 12 2018, 10:09 PM

Yeah I tried calling the officer to follow up this evening. No one picks up!

Change bank

PBB share price high due to "chinese managed" factor. With new govt in place slowly PBB's value must only drop as investors focus elsewhere

i use pbb since 2007. get zero goodies

Strongly agree on all your comments about PBB. It is dxmn noob after I got the Hire Purchase. Their PBe is so outdated and their customer service hotline officer is really unprofessional. Even the pasar makcik professional then them. Don’t have basic customer service knowledge like giving greetings, address you as Mr. XXX. Everything you asked they do not know and as you refer to Home branch.

Wonder your hotlink available for? Each question asked and ask to refer home branch?