Finally, my VoLTE is enabled on maxis business plan !!!

Good to heard that!

Hopefully will come to MultiSIM user soon

Do you have any volte function/option on the connections setting screen when it gets enabled?
Any action you have done?

cant find any setting to turn it on.
after update my s20 ultra to ui3.0, xcap profile appear under APN (without VoLTE icon),
but when my quota refresh today voila VoLTE icon appear!

Maxis cust svc is a operated like a circus, by a bunch of clowns
They claim is an issue with the devices

Where as like your case u did nothing and it was enabled
It is more on the backend, where provisioning is to be done

CLOWNS

perhaps wait for ur new billing cycle?
i think they enable batch by batch, if your device is up to date then nth you can do.

VoLTE application is always from Maxis and Smartphone providers counter part but staffs explain like idiot only iPhone iPhone gets 😂

It’s totally Maxis and Firmware of your phone

Did you satisfy all the requirements? Phone, firmware, package plan?

Its Redmi phone under Xiaomi. There's a list of vowifi supported device under digi. Xiaomi's phones have never been listed. My phone can use volte with digi out of the box, but to get vowifi running I have to root and do some tweaking by using India / UK Vodafone modem config.

As i saw on samsung community, S9 also get VOLTE

Digi and Umobile they stop listing supported smartphones i think cause too many, all new one can support Digi and Um volte so no point to list anymore... only those new kids on the block in volte like celcom and Maxis will list it ... for a period of time.

Exactly. As for volte, digi and umo don't provide volte list since in general they literally support all new phones.

However, Digi still keep a specific list for vowifi and in digi's forum many are asking when they're going to support other devices. Even on lowyat forum can see a number of users (Mi 10/10T/Pro, Poco F2 Pro, Oneplus 8/Pro) testified that vowifi is not supported out of the box.

On the other hand, umobile, they don't have a list for vowifi supported devices. I think they generally support all devices unlike digi. Even my AP set (China) phone have umo modem config built-in, which I think, I can use umo vowifi right away if I put in umo sim card.

I've tested my devices - 3 of them with other telcos (which has the svc available), and it works
No issues with package - confirmed by Maxis CS themselves
Firmware - no problem, per with other operators tests - infact Maxis CS also confirms the devices works

What I can't stand is that Maxis has this "I'm No 1" mentality and you know nothing
I think they should change the staff on-boarding/orientation process - instead of them going to the branch or to the CS ctr to see how they operate, they should start planting the idea and value of "humility & being humble" to the new recruits
Enough of the "Manager scream at staff", "Manager try to exert authority" attitude, they need to realize the world evolves a lot faster now, before they become the next "Kodak"

I don't mind if the CS says...Im not sure, I will investigate/chk and advise you with a follow-up call

Or they can just say, I'm sorry sir, you are not the batch etc etc....ETA by when etc etc
Rather they just spin you around with various excuse, which doesn't hold (at time defies common logic)

This post has been edited by fookyuan: Dec 11 2020, 03:58 PM

the attitude of their staffs..i can say it is BAD..
frm my experience..when i was in maxis ttdikl..

the staff handling my request for multisim service had some system-related difficulties (read my prev postings)..

i had to walk-in the 2nd time on da same day..1 of
her superior..even scolded her in public: you tahu buat kerja ke takk? lain kali cakap biar terang sikit.

is this the so called NO.1 telco?

how to make a complaint or escalation to higher level in maxis? i dont think it will make any different if we keep expressing our dissastifaction here or to their CS. i am not sure if their management ever reviewed the complaint and customer feedback. i am facing slow indoor 4G download speed since Nov, everytime when i follow up my case via twitter, the std reply i got is "Hi, we truly understand on your concern. As of now, your case CXXXXXX is still under investigation with our relevant team. Rest assured we will DM you once feedback available"

I think your device firmware is not updated to support Maxis specific VoLTE.

The argument of "my phone can work in other telco" has been debated numerous time here and conclusion is the phone will support after firmware update by device manufacturer. So yes, device manufacturer plays a part to enable Volte on Maxis network.

Just wait for the firmware update from your device manufacturer to enable Volte on Maxis. Just hope your phone is new enough and still with firmware update support.

Im using Note10+, my phone firmware is not yet been updated to support Maxis Volte as well. And yes, it can work in Digi and Umobile. When i put in iPhone, it can do VoLTE. My conclusion, my sim is ready but my phone is not.

If you in this thread long enough will see the pattern that firmware update on phone is crucial esp Samsung users to enable VoLTE.

Initially i also thought to go Maxis with the "my phone can work in other telco" argument luckily i read this thread thoroughly on finding shared by others and not acting smart at their customer service on something I do not know much about.

Well i've gotta say on the same.devices i've also tested them with another maxis sim
And suprisingly they work with volte
And both sims are frm the same maxis package

I will.leave the troubleshooting to them

And perhaps start to think about porting out

guy,

i already active volte on setting but my 4g drop when i make a call?
my understanding under volte, the 4g should remain when i make a call right?
how can i enable this function? any step by step?

it's up to maxis, not you

Anyone using Mate 30 Pro here? Does it support volte?